The Power of Fitting Strengths to Role with Gallup’s Jim Harter

On this episode

If you could meet with anyone who would it be? We’ve all been asked variations of this question! My answer might surprise you.

Some people might want to meet Oprah, or Bruno Mars, or The Dalai Lama. They’re all great I’m sure! But nope.

I’ve been waiting for years to meet Jim Harter, the Chief Scientist of Workplace and Wellbeing at Gallup.

Now, let me give you some context. I’m what you might call a nerd for these topics. I geek out over understanding well-being, work dynamics, and the power of psychology. And if there’s one organization in the world that possesses an incredible wealth of knowledge and data about these topics, it’s Gallup. And at the helm of all that valuable information is none other than the data wizard himself: Jim Harter.

Thanks to his team’s research, we now know what truly creates the happiest, most engaged, and ridiculously productive people in their work. Can you guess what it is? I’ll drop you a little hint: It’s not fancy office perks like ping pong tables, it’s not even pay or flexibility (although those are pretty high up there).

As it turns out, there’s something that holds even greater sway over our work satisfaction. Drumroll, please… It’s whether our strengths align with the roles we perform at work. That’s right, my friends. The key to unlocking fulfillment in our work lies in fitting your strengths your career, and more specifically your role. 

But let’s clear up any misconceptions here: When I say “strengths,” I’m not referring to tasks or skills. This doesn’t mean working all day doing things you’re “good at.” If you are a badass at building pivot tables in Excel, but you can’t bring yourself to build another pivot table… well that’s not what I’m talking about when I say strengths. 

What we’re really talking about is being able to show up as our truest selves (meaning, no “work persona” as Taj on our team says) and you get to use “who you are” to solve problems, meet challenges, and essentially use your talents in the way you do best. That’s what I’m talking about.

If collaboration is how you get things done best and your role requires it. Awesome! 

If you can’t stop the ideas for improving your processes and systems and it’s your job to improve processes and systems, Let’s Go! 

If you’re one of the only people you know who doesn’t get nervous speaking in front of people and enjoys making presentations all the time and that’s what you get to do… well those are great matches!

In the latest episode of the Happen To Your Career podcast, I had the pleasure of chatting with Jim Harter about his groundbreaking research on the importance of matching strengths to roles when it comes to finding fulfilling work. If you’re still trying to puzzle out the importance of strengths when it comes to work or if you’re just a nerd for the date and research that goes into aligning strengths with career (like me) be sure to give this episode a listen! 

What you’ll learn

  • How organizations can create a thriving culture of engaged employees 
  • The research and data-backed knowledge that supports the link between strengths and finding fulfilling work
  • How to have more meaningful conversations with your leader (or your team if you are a leader!)

How A Former NFL Player Found Fulfillment In A New Career

on this episode

Thomas Williams lay on the ground for two and a half minutes, paralyzed. A career-ending neck injury changed his life and career as he knew it in an instant.

“The doctors said, ‘Thomas do you want to walk for the rest of your life or do you want to play football for a few more years?’”

Thomas began playing football as a young boy and equated his discovery of the sport to finding his one true love. He worked his way up to playing at the highest level, but when Thomas was forced to retire from his passion, he felt lost. Learn how Thomas used the principles and lessons he learned playing football to find his true purpose in an entirely new career.

“Look to the people who have done it before, and they will show you that it’s possible”

The process of a career change can be isolating, and if you are leaving a position you have worked many years to reach, it can be painful. Hear how Thomas found a new team off the football field, endured the pain of loss and used his experiences as a foundation to build his future upon.

Bonus: A career change exercise from Thomas – Write down 3-5 things that make you extremely happy and focus on doing them every single day.

What you’ll learn

  • Identifying your passion vs. your purpose
  • Trusting your gut when it’s time to leave a career
  • Forming a team of advisors to help navigate your career change
  • Doing it scared: overcoming fears that are holding you back

Thomas Williams 00:01

I was extremely scared. I was extremely vulnerable. I'd never been excited about doing anything else. But for some reason, there was that little feeling inside of my stomach that says, "The time is now. Time is now to transition."

Introduction 00:20

This is the Happen To Your Career podcast, with Scott Anthony Barlow. We help you stop doing work that doesn't fit you, figure out what does and make it happen. We help you define the work that's unapologetically you, and then go get it. If you feel like you were meant for more and ready to make a change, keep listening. Here's Scott. Here's Scott. Here's Scott.

Scott Anthony Barlow 00:45

When you work in a field you're passionate about, it's really easy to get your identity wrapped up in what you do for a living. This type of work can be very fulfilling. However, when it comes time to make a change, it can be extremely hard to untangle yourself from your career and make the necessary changes to find true career fulfillment.

Thomas Williams 01:07

Football is the only thing I'm good at. So you take football and that means that I'm not good at it. You take football, I'm not good at anything and I'm not wanted. So I put all of my value into what I did.

Scott Anthony Barlow 01:20

That's Thomas Williams. Thomas is a former NFL linebacker and author of "Permission to Dream" and the "Relentless Pursuit of Greatness". Thomas grew up believing that he would be a baseball player in MLB. But when his coaches convinced him to give football a try in the eighth grade, he realized his true passion was for the game of football. Thomas went on to play five years in the NFL until a neck injury ended his career. He was then faced with figuring out what fulfilling work looked like outside of football, which was the only career he had ever really known. Here's Thomas going way back when he first discovered his love of sports.

Thomas Williams 01:59

I grew up in a predominantly white community, I'm biracial. And so I had always... My mom and dad were divorced at an early age, and I'm an only child. And so I always longed for a sense of community. I always longed to be a part of something. And so for me, I found that through sports. And so I grew up playing baseball and thought I was going to be a major league baseball player, because I went to an Oakland A's baseball game when I was seven years old and I said, "That's what I want to do." And then fast forward to eighth grade, ninth grade, my coaches called me and said, "Hey, we want you to play football." And I was like, "No, coach. I don't think you understand. I'm supposed to be a major league baseball player." They said, "That's great. But what are you going to do in the fall?" You see, Scott, I thought I was gonna be able to talk my way out of it right then and there, and they were like, "Yes, good answer. Yeah, let's stop bugging him and asking him about it." But what happened was, they said, "Well, what are you gonna do in the fall? You can play football in the fall, and you play baseball in the spring." And so I started playing football, and I thought I was playing football to stay in shape and stay active for baseball. But it actually turned out to be the opposite way around, I fell in love with it. See, it was the first time where I'd actually been encouraged to be physical. And for me, I was growing up, and that's my nature, I mean, I love to wrestle, I love to play tag, I turned on the playground, two hand touch and tackle football. And so after my freshman year in high school, I really loved playing the game of football. And so I became good at it. And surprisingly, because I had no clue what the coaches were talking about the first day, I mean, how many people go into a job or get into a new something, and then they're talking this common language, and you're the only one that's like raising your hand every 30 seconds, like, "Wait, what do they say? What does they mean by that?" So I earned a scholarship in high school. And so that's where I really started to find validation. And that's when I really started to find kind of sense of purpose. The recruiting process in high school was... it was crazy. I mean, I had three, four, five coaches all from out of the country coming to my high school every single day. And then they were also following me home and, you know, meeting my mom and calling me at my friend's house, like it was crazy. But I love that because that was pretty much the only time I felt like I was important or celebrated, so to speak. And so I ran off to USC and played there where we won two national championships. And from there, I put baseball in the rearview mirror. And it's crazy, because you know, you think that there's so many things in your life that you're supposed to be doing, but that thing is just supposed to take you to what you're actually supposed to be doing– a job, a passion, a career, a hobby, a relationship, you can think about all of those things, and so that was the thing. Baseball was my first love, but football was my true love. And so it was my true love. And that was what I was supposed to do. So I got to USC and playing there early on, kind of, sparingly. Think about it as you get to a new job, and you really want to be doing the big task, and you really want to be doing all of the projects that really matter. But they say "Hey, we need you to set up for the presentation. We need you to take the chairs from the little coffee room into the conference room." I was kind of like the person that was doing all of those small tasks, a utility players, so to speak. But four years later, surprising, and unbeknownst to me, I ended up getting drafted. So I played five years in the NFL for the Jacksonville Jaguars, for the Carolina Panthers, for the Buffalo Bills. And I had a career, and a neck injury on October 30th of 2011, where I laid on the ground for about two and a half minute paralyzed. And so the doctors said, "Thomas, do you want to walk for the rest of your life? Or do you want to play football for a couple more years?" Because at that time, I was in my fifth year, and that's kind of long in the tooth, so to speak. And so they said, "Do you want to walk? Or do you want to play football for a couple more years?" And I just obviously took the latter and I said, "I want to play with my unborn children. And I want to be able to still play golf into my 70s. So I'll go ahead and transition in exit. Don't worry about showing me the door. I know exactly where it is." And so I trained.

Scott Anthony Barlow 05:59

Let's back up for a moment here. I'm so curious about what it was like at that time. I mean, you talk about, first of all, this was the true love you called it– baseball first love, football was the true love. And then, you talk about laying on the field for multiple minutes. And then later on, shortly after that, given that type of choice, what was that like at the time? What do you remember feeling? Or what do you remember that was like for you at that?

Thomas Williams 06:35

Yeah, so it was the scariest, most exhilarating feeling. See, I thought football was my purpose, right? I thought that's why God created me. That's why I was on this earth. That's the only thing I'm supposed to do. I'm supposed to change the game and the course of the game and make these big giant plays that the crowds going crazy. But see, again, football was just my passion to lead me to my purpose, but I didn't know that at the moment. And so during that time, I was extremely scared. I was extremely vulnerable. I have never been excited about doing anything else. But for some reason, there was that little feeling inside of my stomach that says, "The time is now". "Time is now to transition." Because you always ask your question, how do you know you're supposed to leave a relationship? How do you know if you're supposed to leave a career? How do you know if she's the one or he's the one or they're the person? If this is the right fit for me, how do you know? And people always told me, "You'll know. You'll know when you're supposed to marry her. You'll know that your job and that's your calling. And you'll know when it's time to leave." And so for me, on that day, it was like a whisper inside of my ear that says, "you're finished." And even though it was easy to understand, it was difficult to embrace.

Scott Anthony Barlow 07:46

That was going to be what I was going to ask next. I found that many of us go through those time periods and I've heard that advice, too, in many scenarios, "Oh, you'll know. You'll absolutely know." However, in reality, I've found it's a lot more difficult to listen to that little tiny whisper compared to all of the other things that might be going on, or the evidence that might be mounting in the opposite direction.

Thomas Williams 08:12

As you're saying that, and I think this is a great teaching point for the listeners. It's kind of like when you go to a restaurant and the waitress, or the waiter comes and says, "These are our specials." And then you ask them, and you say, "What would you recommend?" And then they give you a recommendation, but there's something inside of you says, "No, I don't want the salad. I'm actually going to go for the sandwich." And so it's kind of like that same intuition and that same feeling, obviously, on a grander scale, but that's the very same way that I felt because there were people asking me like, "Are you sure you're done? Are you sure you're going to be able to transition? What are you going to do?" And at that moment, even though I didn't know specifically, I kind of knew that I showed up to order the sandwich and I didn't want to get the salad. Even they did, like, all the people were telling me those things. And so what I constantly remember during that time is that, "you're greater than an athlete, you're greater than an athlete, you're more than a football player, you're greater than an athlete." And because I'd grown up hearing certain people tell me "Wow, you're actually smarter than an athlete. You're better than an athlete." And now there's a negative connotation in that compliment, but I understood what they were saying. And so for me, I was like, "you're more than an athlete, you're actually going to be able to move on." And so with that being said, is that what was the greatest thing that made me a football player, there's my teammates, I wasn't great on my own, I couldn't go out there and cover 11 different people or I couldn't make 11 different plays or do 11 different assignment, I could do one. So as good as my teammates were, I was able to be. And so the same thing with that being said is that I needed to find a new teammate, a new team member, a new tribe. And so there were people who were currently playing, who I was no longer the same amount of friends with, but then there were people who were former players and I just started to adapt and adopt them as new teammates. What is it that I need to learn? What is it I need to do? But inside of me is that I've always done things that I was afraid of. I was afraid of going to college, you know, six hours away, but I did it. Why? Because I knew the vision with the end in mind. The vision in the end of mind was, what is the easiest and fastest and most efficient way for me to play professional sports? Go to this college. I went to USC, by the way. And so they were playing extremely well during that time. And so how is it that you want to get to the end result? "So, Thomas, how is it that you want to get to the end result in this new phase and change and challenge in your life?" Find people who have done it before. I'm not the only person to ever transition. There was other people who transitioned. I looked at people like Magic Johnson, for example, who transitioned from basketball into a businessman into a mogul. I started to look at people who were transitioning in other spaces, people like Elon Musk, who started in PayPal, and then transitioned into this thing of creating SpaceX and Tesla. And starting to find out that we all go through these different transitions. It's inevitable. There's none of us that are going to stay the same exact way. And so for me, where I really found the power was look towards the people who have done it before. And when you can look to the people who have done it before, then they show you that it's possible. And I don't know about you, but for me, if you get a paper cut, and you bleed, just like I'm gonna get a paper cut, I'm gonna bleed, we're the same person. Doesn't make you any greater any less than me. I just need to find the right people who have taken the same transition. And once you can find those right people, then they can exemplify the steps.

Scott Anthony Barlow 11:41

So many questions. And first, let me just say that I love the reference to looking at the menu and asking, "Hey, you know, what would you recommend?" And then deciding that "I'm not going to go with what you recommend" by the way, just as a sub note, that is literally an exercise that we'll use as a very, very, very low risk way to practice declaring what you actually want and listening to that small voice. So I so appreciate you sharing that on many different levels. And then two, wrapping back around to what you just mentioned a moment ago, really focusing not just on what is next, but how to transition in, I forget the words you used, but it made me think of a really in a wonderful way for you as an individual. And I'm curious, one, what were some of the hardest parts in that? We talked a little bit about finding your tribe, finding the people who have done that, but it also makes me curious, like, what were some of the places where you personally struggled with that?

Thomas Williams 12:46

Yeah, so first and foremost is identity. You gained a whole bunch of confidence because the confidence that I had before, while I was an athlete, came from repetition, over and over and over. So anytime you're on the field and you've done this play over and over and over, you're going to have confidence. Now if you have to transition and do something outside of a helmet for me, outside of a jersey for me, outside of cleats and a football field for me, I'm fish out of water. So I'll give you a perfect example. I learned this in football early on at 18 years old, our coach said, "If I took this two by four..." and we had this picture of Downtown LA in our team meeting room, there's this huge meeting room, 115 seats, every single player sat down with coaches. And he said, "If I took this two by four right now, and I ran it across the tallest buildings in LA, like the US Bank, and like Bank of America building, huge, right? So they're like 120 stories. Would you guys do it?" And everyone goes, "Whoa, no, no, no, no." Now these are a whole bunch of big, strong, tough, masculine football players, "No, no wouldn't do it." He said, "Okay. What if I took it, and I said, it's the same distance. So 50 yards, and I put it two feet above the ground, would you do it?" Everyone goes, "Of course." He goes, "Okay, now we're going to do that every single day for a week. The next week, we're going to move it to four. Then we're going to move six, and so on and so forth. And then we're going to build our way up to 120 stories. Would you do it then?" And everybody says "Yeah", he said, "So what we're going to do, is every single day we're just going to take it a little bit further. You don't have to get there now. We're just going to take a little bit further." So for me, having that knowledge and having that understanding is that I just had to focus on doing something every single day. So the hardest part for me was the identity piece, because I've never had practice or experience doing anything else. I'll be honest with you, like, I've written two books, and people asked me, like, when I was gonna first start writing books, "You should write a book." I'm like, "I barely wrote papers in college, there's no way." And so Scott, for me, it was the identity piece. It was gaining confidence doing something new that I've never explored nor been complimented for. So I had to, again, you got to find the yeses. So I had to find people who saw things in me so I'd ask people, "Hey, what do I represent? What am I good at? What do you think I can do well?" And so there's vulnerability in that. But you have to talk to a trusted group of advisers, because you can't just talk to anybody, it has to be somebody who loves you, somebody who cares about you and somebody who knows you. And so when I would ask the people this, they would always tell me, "Thomas, you're good at communicating. You're good at talking to people. You're likable. You're personable. You're good at showing up on time." And I was like, "Okay, that's great." Now, I went to my football friends, and I said, "What did I represent on the football field? What do you think I did?" And they said, "Thomas, you always got us inspired. You got us inspired to go to practice, you got us inspired to go to the games. Heck, sometimes you can get us inspired at six o'clock in the morning to go to workouts." Oh, okay. So those are the things that I'm good at. Alright, so inside of doing that, inside of my transition, don't focus on "Oh, you got to develop your weaknesses." No, no, go to your strengths first. Okay. Now what jobs or which careers or opportunities and occupations allow me to do those things, which my people trusted advisors, and my trusted teammates, what they've told me that I'm good at. So that's how I was able to identify public speaking, personal development, coaching, consulting, and finding that lane. It all came from the search and the quest with inside the identity.

Scott Anthony Barlow 16:19

Thomas, how long did it take you to go from, "Okay, I'm going to transition. I made that decision on some level" to beginning to recognize, not even fully recognized, but beginning to recognize that there were these themes that were not necessarily specifically tied into I play football, because all the things that you listed off, like, communication, being able to inspire others, interacting with people in that particular way, all of those things certainly work on and off the field, but how long? Just to give people idea.

Thomas Williams 16:56

Yeah, great question. See, now I take that question and I hear two different things. How long did it take for you to identify them? How long did it take for you to embrace it? And those are two separate different things, right? So I identified it early on. They showed me, they told me, I tried it, it was tested, proof of concept done. How long did it take for me to embrace it? Now see, the part of my identity that was wrapped up into football was need for approval, need for validation because of the boy in my life because of my father wasn't there. Every single thing that I needed in my life growing up as a little boy to try to get from my father, I got through football, coaches and teammates, and the game itself– discipline, sacrifice, commitment, wins, losses, etc. So I didn't embrace it until seven years, I didn't embrace it until seven years, even though I was able to identify it within a year. I started to embrace these little tricks and traits that I had, but I couldn't embrace it. Why? Because of the narrative that I've been constantly telling myself, "I need football in order to be more. I need football in order to be better. I need football in order to be accepted. Football is the only thing I'm good at. So you take football, and that means that I'm not good. You take football, I'm not good at anything and I'm not wanted." So I put all of my value into what I did. And since I didn't know who I was, and I also didn't have what I did or what I was doing, and therefore I pretty much wasn't existing.

Scott Anthony Barlow 18:33

I appreciate you sharing that for not just the vulnerability side of it, but also because I think that's very telling. And our company works with people all the time where we're helping people in transition. And we see that over and over again, where it's often... first, the actual transition might be a year, which many people could look at and go like "That's forever, like, I want to transition. Like, how do I transition now?" However, it often is longer than we want it to. And then I love that you distinguished out that accepting that transition can be and often is very separate from making any kind of real transition in itself. So here's another question that I think that raises, too. When you think about what allowed you to accept that, I can definitely appreciate that you were seeking out additional ways to get validation in that area and that's part of what functionally I heard you doing, like, "Hey, I'm going to my football friends. And I'm asking them what was helpful." And that is one step closer in that direction to be able to separate it out from football, compared to "I'm great at communicating in these particular ways." What else worked for you to be able to begin to accept your identity separate from football?

Thomas Williams 20:03

Yep. So I coined this phrase, right around the time I transitioned, and I didn't want to stop playing, right? So many times we move on, but we want to hold on to it. Take for example, and this just came into my mind, the person who's in their letterman jacket, who's like 40 years old, and he talks about high school days all the time. Shout out to you if you still do that, no disrespect, no judgment. And then there's also people who will consistently talk about... who are parents, and we'll talk about their children, kind of, like they were just born yesterday and it's like, they're 30. You can't talk about them like they were just born yesterday, because they weren't. For me, I was holding on to it. And so I was talking to a mentor of mine, and they said, "What was football for you?" And I said, "Football for me was my foundation." After we pulled all these different layers. And I said, "Football was my foundation" He said, "Great. So what about if you never stopped playing?" And I was like, "Well, what do you mean I can't play?" They said, "No, no, you can always play football, you just can't tackle people anymore." And so I coined the phrase of, "I never stopped playing football. I just don't tackle people." So you take the same mindset. You take the same determination, the same grit, all of these other characteristics and you apply it into the life that you have now. So to answer that question, there were things that you can take with you. You don't have to throw away with your last job, or you're a student transitioning into the work world, or you're an athlete transitioning to life after sports, you're a parent who's going to be an empty nester, all of these different transitions, there were certain things that helped you do those things in your previous chapter that you can take with you. And then also, there's these things that make you happy. I love waking up early in the morning and going to work out. I don't have to be a professional athlete to do that, it's just something I love to do. I love reading and getting information just like I love studying my playbook. Now I don't need to study a playbook because I'm not playing anybody this week. But I can still get up early, I can go work out and I can study, not necessarily an opponent, but it can be a client, it can be a connection, somebody like yourself of understanding Happen To Your Career, when you can understand the people in the information and the audience that you're gonna be in front of. So the part about it for me was, it took me a while to really embrace it, because there's this desire to want to completely throw away what happened because you're mad, you're angry, it's a relationship. And so when you have that anger, you have that feeling of being upset or being betrayed, you want to just completely throw it out and you can't throw it out. I mean, my therapist, cuz I had to go to therapy, again, to understand these different layers. And it was the best decision of my life as my therapist said one time, he said, "What if you said goodbye to football, and you really meant it?" I was like, "Well, that's of course, that's what you say." He's like, "No, no, because people say goodbye. But they mean badbye. It is a goodbye." And it's like you just wash your hands off like this. And you're saying, "Scott, goodbye." Whatever it is, it's a goodbye. And it was a goodbye. And so once I was able to have the goodbye moment, then I was able to move on. And again, start the healing process. Because when your identity is wrapped up into something, you can't do that something any longer then you do wander through life aimlessly and confused and unsure, uncertain, insecure. Insecurity was the biggest thing that I dealt with inside of my identity. But again, insecurity didn't come from losing football. Insecurity came because that was a hole that I didn't patch up when I was a young child.

Scott Anthony Barlow 23:35

It's so interesting. Like, just on the insecurity part right there, that insecurity comes from, in many ways, not getting what you need, and not having addressed that in one way or another. And in your case, you were getting that through football for such a period of time. And then that was sort of ripped away, and even though, I would say, compared to many other people that I've talked about that have something ripped away, I think you handled that fairly healthily in comparison.

Thomas Williams 24:12

Well, I had a grieving process. So just to be super transparent. There was... so when you're in something, it's difficult. The elite performers, and again, I'm not saying that I was an elite performers, but I was performing at the highest level. So elite performers very rarely live in the moment because they're always questing and searching for the next moment. So for me, I never watched my football tapes, I was never a fan of my work. I never enjoyed being a high school all American, being a national champion, being a football player. I never watched like my game films like a fan. And so what I did was for one week, Scott, I was... so when I first got done, I was waking up, I was only sleeping for like four to five hours, so I was waking up at three o'clock in the morning, the gym would open up at five, so I'd go work out, I eat breakfast, I read, I do my normal things and it's still only 9, 10 o'clock in the morning. Again, I'm not telling anybody, they should do this, this is what I did. I would allow myself to tailgate and watch games like I was a fan. So in one week I tailgated in my living room with beer and watched the games so I could say goodbye to those parts of my life, but also understanding my personality, and I have an addictive personality, so I didn't allow myself to do that for the next five years and binge drink. But I said for this one week, I'm gonna watch every single game I played in high school, college professional, and I'm going to tailgate and I'm going to drink some beers, my favorite beer, and I'm gonna sit on the couch, and I'm going to say goodbye. And I enjoyed it. It was so much fun to do that, because I didn't want to continue to drag the old playing days with me through the next phase of my life. It's like an animal and a reptile that sheds its skin. I just shed my skin. But in order to do that, you just want to look at it one more time from a different lens and a different perspective so that I can have fun. And that's what I needed to do. And most people need to identify what is it that you need from that past experience, that past chapter that's going to allow you to move on. And I think the biggest word is closure. And when you don't give yourself closure, then of course you're going to constantly try to be... you're going to either be reminded or you're gonna remind yourself that what was might be better than what is and what could be, which is a lie.

Scott Anthony Barlow 26:27

Tell me more. When you say that's a lie, I believe, I agree. But what do you mean by that?

Thomas Williams 26:29

Yeah, so that's a lie because you're only in the moment of grieving process. It's like anybody who's, if you've ever gotten surgery, if you can hold on to the feeling and the sensation right after surgery, get your wisdom teeth pulled, you get some stitches, you break your finger, whatever it is, and if you hold on to that feeling right out of surgery, and you think that this is all it's going to be, then you're going to constantly seek what it was before surgery. So the same thing moving forward with the transition, it's going to hurt initially, because it's unfamiliar, it's uncertain, it's new. But if you think that that feeling is the best feeling, and the only feeling then of course, you're going to revert run back, right? People talk about comfort zones. So if you can sit there and you can withstand that initial uncomfortability, then you know, everybody, we've known it, again, you go from different schools, I remember going from elementary school to middle school, and it's like, I" miss recess, I want to go back to elementary school and do recess." They're like, "Well, long gone." And it's like, well, now you've passed two years, you went on for two more years, you're in 10th grade, you're driving a car, right? So the initial pain that you felt in boy from middle school isn't necessarily going to be the boy that you're always going to have, right? "This Too Shall Pass" is a quote that I live by, and I love "This Too Shall Pass". So again, with the transition of your job, this too shall pass, this moment will pass. The best is not what was, the best is only what set me up, well, what can be if I get through this process. Now, the crappy part about that is that they don't tell us, again, going back and using a hurt ankle or something, you're gonna be stiff for about two weeks, right? They don't say your transition is going to hurt for six months, because if they did, then you'd be fine, you'd set your timer, you put it in your phone, and you know, in six months, you're going to be perfectly fine, but they say this too shall pass. They just don't say, how long is it going to pass.

Scott Anthony Barlow 28:24

And how uncomfortable is it going to be.

Thomas Williams 28:27

Exactly. And so you have to sit in it. And those are the things that you have to be able to identify people journaling, whatever your grieving process is buy motivational quotes, books, tapes, listening, podcast, songs, and you have to sit in it. And unfortunately, for too many times, people aren't comfortable with sitting in that. And they're not comfortable at being uncomfortable. So then they start to either revert back to old habits, old pattern ways, or they pick up new habits to fill the void that are unhealthy.

Scott Anthony Barlow 28:58

What advice would you have for those people who are in transition or getting ready to transition right now, like they're thinking about that, and know that they need to make a transition, know it's going to be uncomfortable, and they're not quite fully prepared, they may be preparing themselves for sitting in that discomfort for a period of time, what advice would you have for them?

Thomas Williams 29:22

Yeah, great question. So I would say, you need to identify three to five people who have been in that transition before and they have come out, right. So we need... if you don't have the evidence, find the proof. So if you don't have the evidence for yourself, or anybody around you, find the proof that's out there. A book, social media, I mean, that's what I think the great thing about social media, there's people who have gone through what you've gone through, and they've made it out, they become successful, and then become happier, more exuberant, all of these different things. And then I would say the other thing you have to do is write down three to five things that make you happy, right? These are activities, these are actions, things that you can do every single day. So you're going to do through the course of your day, you're going to do these three to five things that make you extremely happy. The last thing that I'm going to do is, I'm going to say, find a place or a person to serve. And the reason why I say that, Scott, is because this, when we get into acts of service, we understand one thing, it's not that bad. What we're going through isn't that bad. And I'm not saying and dismissing what anybody's feeling or emotions or anything but once you start to serve, and you find out that there was... I started doing, I'll tell a story, to bring home the point. So I started, I was working with the school here in Los Angeles. It's called a nonpublic school. And so at this school, it serves as a continuation school, kids get bused in and then it also serves as a foster care system, which children then stay there. There was a story of an individual who had been in the system pretty much until, well, since they were two years old. And I thought in that moment, like, I can go home, they can't. I can call my mom, they can't. I can go get myself something to eat and say I'm gonna take myself out to a nice dinner or a nice lunch or something, they can't. I can drive over to the beach and clear my head, they can't. So the reason why you find out places to serve, one, you bring value to the people who you're serving, but also you get a real perspective of your situation isn't the worst, it's not... somebody else... One of the things that I think we have a very difficult time doing is we do... comparison is the thief of all joy. But we only compare up, we don't compare down. We only compare who has it better than us but we don't compare to who has it worse. And what I've done every single day for probably like the last two weeks, I have these little cards right here next to my desk, a gratitude cards. And so I have a gratitude jar and so every single day I have to write down something I'm grateful for and it can be anything. I mean, obviously it can be I'm grateful for waking up. I'm grateful for my daughter having her health, like, it can be anything but what it does is it reminds me, because it does, for a quick second, I asked myself the question, "who doesn't have what I have?" Not, "what don't I have that somebody else has? Who is it that doesn't have what I have?" So I compare down. And when you can compare down, then you do feel grateful, you do know that it could be worse, and you are appreciative of your situation and your circumstance.

Scott Anthony Barlow 32:21

I love it. And I really appreciate the stories and examples. And for those people who want to learn more about you, might be interested in the books, you have two have them. And for people who would love to be able to, just in general, be able to find out and get more Thomas R. Williams, where can they go? What can they do? Tell us a little bit about that.

Thomas Williams 32:44

Yeah, so right now I'm on hiatus for about two years from social media. I'm on this quest and this path to show our youth because social media has such a huge impact on their mental health. That I want to show the youth with evidence and examples that you can become successful without social media. So you can't find me on social media right now, even though I have it. But I am fully operating through the website, which is www.thomasrwilliams.com. The name of the books are "Permission to Dream'' which we all have permission, sometimes we just need to be reminded. And "The Relentless Pursuit of Greatness" because greatness has no limit, it is infinite.

Scott Anthony Barlow 33:25

Hey, if you've been thinking about making a change for a while now, and you don't really know how to best take the first step or get started, here's what I would suggest. Just open your email app on your phone right now. And I'm gonna give you my personal email address, scott@happentoyourcareer.com, just email me and put 'Conversation' in the subject line. Tell me a little bit about your situation and I'll connect you with the right person on our team where we can figure out the very best way that we can help you. Scott@happentoyourcareer.com drop me an email.

Scott Anthony Barlow 33:56

Here's a sneak peek into what we have coming up in store for you next week.

Speaker 2 34:00

I always say it's important to think more about how you want to live versus what you want to do. And then try to fit what you're doing into how you want to live.

Scott Anthony Barlow 34:10

So what do division one sports and career change have to do with each other? Well, a lot actually. According to the NCAA, fewer than 2% of student athletes go on to be professional athletes. That means that 98% of college athletes who have so often trained their entire life to do one thing and one thing only graduate and are expected to pivot into a brand new career. Most of them find themselves in the exact same position and with the same concerns that we hear all the time. I just don't know how my current experience can translate into another industry. I feel like this is all I knew.

Scott Anthony Barlow 34:54

All that and plenty more next week right here on Happen To Your Career. Make sure that you don't miss it. And if you haven't already, click Subscribe on your podcast player so that you can download this podcast in your sleep, and you get it automatically, even the bonus episodes every single week, sometimes multiple times a week. Until next week. Adios. I'm out.

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How Scott & Alyssa Leveled Up Their Goal Setting With A New Strategy

on this episode

Last year Scott & Alyssa were on a roll. They had been hitting all of their goals for many, many years. They felt great!

Until they realized they were likely hitting all their goals because they were thinking too small. 

So in 2022 Scott & Alyssa dreamt really big. And guess what?

They still crushed their goals!

They did so by coming up with a new strategy that allowed them to closely monitor their goals all year long. Today on the podcast they’re sharing that exact strategy and other takeaways from setting goals as a couple for 14(!) years.

What you’ll learn

  • How to think bigger when setting goals
  • How the Barlows accomplished goal setting as a family 
  • Goal categories you can use if you’re new to goal setting 
  • The importance of prioritizing goal setting time in your calendar

Related Episodes

439 – Goal Setting: How Scott & Alyssa Have Learned To Set Impactful Goals

386 – Top Lessons I’ve Learned From Screwing Up Goal Setting For A Decade

316 – Overcoming Failure Through Joint Goal Setting

Success Stories

I realized early on in that career transition that if I was going to be able to find a job that was rewarding and in an area I liked, even to just pay rent, I would need help because I wasn’t getting the results I needed I know how to get introduced to people and talk to folks. I’ve done this remote job search thing a few times. What made it different for me though is that it’s not just an opportunity to change location but to change position. It could be not just a lateral move from one city to another but it could also be a promotion. I was moving my career and experience to an area where I went from leading projects to potentially leading teams… Sometimes you can stretch yourself and sometimes you need a team to stretch you beyond your best. I think that’s the biggest value from coaching. You have someone in your corner looking out for your best interests. If they are doing their job as good as Lisa did they are pushing you to be the best version of yourself.

Mike Bigelow, Senior Project Manager, United States/Canada

They went from a total comp package of $165K to $359K. Wow! Wow! Wow! I’m over the moon right now and really in shock! They reiterated how I was worth every penny and said “You can find anyone with technical expertise, but someone with your disposition and DNA is hard to come by! We can’t wait for you to join the team and are so glad we could make this work for us.” I can’t thank you all enough for your coaching, encouraging support during these last few months! I’ve landed the role of my dreams along with the comp I wanted and knew that I deserved.

Jessica , Chief Learning Officer, United States/Canada

Alyssa Barlow 00:01

I feel like it is really hard to write big goals and goals that are different when you're sitting in your house that you sit in every evening, or you spend every weekend there or you're in your office that you work in every day.

Introduction 00:20

This is the Happen To Your Career podcast, with Scott Anthony Barlow. We help you stop doing work that doesn't fit you, figure out what does and make it happen. We help you define the work that's unapologetically you, and then go get it. If you feel like you were meant for more and ready to make a change, keep listening. Here's Scott. Here's Scott. Here's Scott.

Scott Anthony Barlow 00:46

Over the past few years, we've had one episode that got so much positive feedback. So back this year, by popular demand, is another one of those exact same episodes where I bring on my wife, Alyssa, and we discuss our goals from the previous year– what worked, what didn't work, and our goals for the next year. Now, I have very much grown to look forward to these meetings and these episodes and the goal setting process in general. But that wasn't always the case. Our goal setting initially started from a place of fear. Fear that we weren't going to be able to afford the life that we wanted and fear that really pushed us to get very intentional and set some pretty big goals. And once we started hitting those goals, I realized, "hey, this actually works and it can be pretty fun." So now I get excited to have these yearly chats and go through this yearly process. And this year we sat down to have that conversation. We once, again, decided to let you be a part of it. My hope in doing this is that you can see what really goes into our annual planning, specifically the parts that went well and what we want to do differently and then use some of our tactics to make your 2023 year– the year that you hit some huge goals. Some, maybe, that you thought were impossible.

Scott Anthony Barlow 02:07

Lys, I am... I'm actually pumped to have you back on the podcast for two different reasons. Number one, for those people who aren't aware, we transitioned you out of the business in every single role that you were serving with the exception of advisor. So you're now in an advisory role, and everything else. You've moved on. You've moved on to your unicorn opportunity. And I'm really excited for that. But it also means that you don't always get to come back on the podcast. So welcome back.

Alyssa Barlow 02:39

Thank you.

Scott Anthony Barlow 02:40

Today, you and I get to share with everybody else, we've already had this conversation. Last year, we literally had this conversation on the podcast, which by the way, for those people who are interested, we've, over the last few years, done a goals episode at the end of the year. Those are episodes' 316, 439 is the most recent one, where Alyssa has come on to share. And last year, we actually, in real time, shared everything that we had learned and some of our biggest takeaways for goal setting for 2021. Now, we're going to do the same thing for 2022. And it's been a really interesting year. So I'm excited to share what you and I have talked about, but we've had some big changes. And I want to talk about how we've changed from the previous year to this year. What and how we'd do goals. So we're also going to talk about some of our biggest takeaways from this last year as well. What would you say is the biggest change that we've had?

Alyssa Barlow 03:45

I think the biggest change that we incorporated for 2022, and I don't remember if we talked about it last year as we were planning goals for 2022, but we decided this year for the first year ever to have the kids set goals.

Scott Anthony Barlow 04:00

That was huge. And that came about from us talking and saying, "Okay, we've done this for years of our life. Why are we not teaching this to our children?" Was that the same realization that you had?

Alyssa Barlow 04:13

Basically, yeah. I mean, we were asking ourselves to think bigger and do bigger and harder things. But we weren't asking the kids to do it.

Scott Anthony Barlow 04:21

Yeah. Which seems crazy. So we decided we had to remedy that. Now, here's the thing, we started by saying, "Okay, we don't want this to be another thing" like, us asking them to clean their room or asking them to do chores. We want this to feel very, very different. And I thought you had such a wonderful suggestion at the time. Because you had made the point to me that, if we just try and tackle this, like, many other things we're trying to tackle in our lives, then the kids are probably going to end up hating it. And that seemed to defeat the purpose. So it would require a very different set of thinking. So what did we end up doing? What did we end up coming up with?

Alyssa Barlow 05:02

Well, we kind of, we had tried to do family meetings in the past and family meetings always ended up being a negative thing. And somebody ended up leaving the table or couch or wherever. We take family meetings in some sort of a huff or tear. So we didn't want it to look like that. And actually, a different friend had mentioned that her and her husband had set goals in the hot tub before. And we had just recently gotten a hot tub that we had worked really hard to get. And so we decided that for the first goal setting of the year, why not do it in our brand new hot tub in a super different environment than we had tried to do anything else before. And just have fun talking about what we wanted for 2022.

Scott Anthony Barlow 05:48

Along with the hot tub, came a rubber ducky. For whatever reason, the company that we purchased the hot tub from, had decided to include a rubber ducky, which I thought was a nice touch. So we took that rubber ducky. And we said, "Whoever is holding the rubber ducky is the person who gets to talk." And we pass the rubber ducky around. And everyone got to take a little while and be able to set their intentions and goals and what they were really interested in accomplishing for the next year. And it was very, very different than any of those other family meetings that we talked about that it didn't tear or fit or anything else. And it really took that very different environment. Okay, so fast forward, I thought this was super fun, because we just wrapped up a review with the kids for the entire year. And oh, my goodness, first of all, it was really very fun to see what they had accomplished. That was... That felt like a huge win as a parent. But also, I was really surprised and pleased when we went through and took the kids and said, "Okay, well, here are the things that you accomplished this year." We had things all over the board. What were a couple of those?

Alyssa Barlow 07:01

Well, we asked them to start with a fun goal. So something that they thought it would be fun to achieve. A hard goal, something they thought would be hard to achieve for the year. And then I think the way we worded the last one was something that they wanted to improve. So either a subject in school or like a health improvement, or something like that. So that's where we asked them to start with three goals. So something fun, something hard, and then something they wanted to improve. And they were all over the board for all three of them.

Scott Anthony Barlow 07:33

Yeah, we had Camden who set some goals in hockey around the number of saves. He's a goalie. So number of saves that he was making for the remainder of the season last year. We had Grayson who decided he wanted to set a world record. And this very much felt like, we've had this conversation several times amongst you and I but we both had to sort of say, "okay, all right" and hold back that parental, maybe we start with something a little bit lower, but I'm so glad that we didn't say that to him. Because he then did go on to decide and research a world record that was really important to him and really fun for him. And he ended up doing it. He ended up actually speed running, which means that you complete an entire game as fast as you possibly can. He set the world record at the time for a brand new game that had come out on his Nintendo Switch.

Alyssa Barlow 08:32

And ironically enough, that actually was one of the hard goals. That was Grayson's hard goal. And that was the first one he accomplished.

Scott Anthony Barlow 08:41

What I think was fascinating is that the kids were learning this, but it was also teaching us at the same time because first of all, what if we had said, "You know what, Grayson, we think you should set your sights on something a little bit lower than a world record." Instead, I thought you did something really wonderful. You said, "Okay, Grayson. Well, what would that look like?" And then from there, he said, "Well, I don't know. But I will figure it out." And then the next month rolled around where we did a monthly check in with him, and all the other kids too, and we ended up just having a super simple for the first year, we said, "We just want to make this fun. We want to incorporate this into our lives. And it's less important that they actually hit the goals and more important that they have fun with it and begin to learn the process and incorporate it into their best way of being." And month two, he had still not identified a goal, if I remember correctly, so we said, "Okay, Grayson, well, what would that look like? How could you identify a goal, what activities would go into that? And then it was only a couple of weeks later that he had identified, "Well, I want to speed run a game." He had thought it through and said, "Well if it's a new game, then I have probably the highest opportunity to be able to speed run that game and set the world record before everyone else on the planet goes and has experiences with it." So that was strategic. But then he did it.

Alyssa Barlow 10:08

I think for setting goals with the kids this year, like you mentioned, we just wanted it to be fun, we really weren't concerned about what the goals were or what they accomplished, honestly, we just wanted to start the process somewhere. I think what we realized, though, is that in having them, set them and then setting time aside on the calendar to check in with them consistently about them, it kept those things on their mind and in the forefront and then working towards them, which I think kind of leads into our next thing that was different for us as a couple and a family this year as well.

Scott Anthony Barlow 10:46

Absolutely. And there was one other thing that was very different from how we've done it in the past. I think we've conventionally done a great job with setting goals, making them specific, even having good verbiage, turning them into whether use a SMART goal format, or some other type of great goal setting format, we've done pretty well with that. And also every single year, we have found that we've achieved most of our goals. So last year, if you go back to the episode, one of the things that we said we wanted to do differently was set bigger goals. Well, we did that this year. But we also ended up checking in much more frequently and much more regularly than we ever have before. That was very different.

Alyssa Barlow 11:30

In the past, it had always been we, in December, sat down to review our goals from the year and then rewrite them for the next year, or write new goals for the next year, not really rewrite them. But every year, we always seem to be surprised at the end of the year when we went through the goal list, and we're like, "Yeah. We did that. Wow, we did that. Oh, I forgot we did that." Where this year, it was different because we had those goals for ourselves, the family and the kids in front of us every single month. So we knew the whole year long where we were at if we were not achieving them, or if we were overachieving on them, then what came next? What did we earn the opportunity to work towards next?

Scott Anthony Barlow 12:13

So here's a couple examples of some of our goals or goal areas that we had. So we'd already mentioned establishing the habit of meeting monthly with our entire family about goals. That was literally a goal of mine personally, and Alyssa shared that as well. So with our relationship we had, through one of these, this goal actually evolved through us continuously checking in and us assessing, is this goal still accurate? Is it still achieving what we want it to achieve? This one actually evolved, and it evolved to planning relationship time first, every single week. And for us, relationship time meant keeping the time or space sacred for our relationship to do one weekly thing together. So sometimes that was date night, other times that was a simple out of normal activity on a monthly basis. So those are a couple examples of goals. But I think in the past, we really just had, we did a great job setting all the groundwork so that that goal couldn't be achieved. This year was the first time where we layered in, how do we continue to check in. So let's talk a little bit about what that check in looked like and what some of our biggest takeaways were with those differences.

Alyssa Barlow 13:35

So you already mentioned the monthly check in with the kids. So in addition to, or at the same time as the monthly check in with the kids, we were checking in on our own personal goals at that time, because we wanted to show the kids, we had our own goals, we were checking in on them at the same time that the kids were checking in on their goals. So that brought it to us monthly. And then this year, we also incorporated a quarterly check in or refresh if you want to call it. So quarterly every three months, we sat down as a couple and assessed our personal goals that we wrote, and then our goals that we had written together like our financial goals, some other things like that. Talked about them in a different format, I feel like then what we've talked about them before, we talked about kind of just how to simplify the way we were thinking about them. And the words that really stood out to me were– delete, delegate, or delay. So looking at every single goal and deciding, "Is this still a goal that we need? Or do we need to adjust the goal, or do we need to delay the goal?"

Scott Anthony Barlow 14:37

Yeah. And I think that was really powerful for both of us. Because in the past, we felt like when we set these goals, we needed to hit them at all costs, which interestingly enough, was one of the learnings that we had going into this year as well. And that was, stop trying to force it. Stop trying to hit the goal at all costs. And in some ways in the past that served us really well, certainly served us really well, when we were getting out of debt forever ago when we started goal setting way back when, almost what, 13 years ago now, 14 years, it's been a long time when you can't remember the number of years. We're starting to use this more and more like, "wait a minute, hold on, how long have we been married? Okay, well, let's count it back, do the calendar math." Same thing for goal setting. It's been over a decade now, and it's been a long time. And it no longer makes sense for us to hit the goal at all costs. So stop trying to force it. This is something we were just saying even before we hit the record button on this episode, that one of the things that we feel like the universe is trying to teach us over and over again, because we are both maximizers trying to squeeze every moment out of every hour, in all hours of the day. We need to stop trying to force it. And instead, how can we find ways to have fun with it? How can we go with the grain rather than against the grain? And I think the kids' goal setting was a wonderful example of that. Haven't always done that well. In a different year, we might have accidentally destroyed a really wonderful thing.

Alyssa Barlow 16:13

I think also, I mean, I know we've talked a lot about the kids' goal setting now. But I think we learned a lot about our own processes, and developed some things and pulled out some things that were takeaways or things that needed to be changed in our own goal setting process by going through the process of setting goals with our children. And I think one of those things, like you said, with having fun, one of our takeaways was creating time and space for the quarterly refresh, for the monthly goal review. And holding those times sacred on the calendar. I guess we didn't write that down what was different, but that was something we did differently last year, as we time blocked in January for those specific things. We time blocked for that monthly goal review and our quarterly refreshers, those were already on the calendar. I think something we did good is that even though it was on the calendar, we didn't necessarily, some of them, we had to move or adjust. But we always kept it on the calendar, it wasn't like it came up and we were like, "Oh, don't have time for that. Delete it off the calendar." We moved it to where it could fit in. And so I think that was something that was a big takeaway that we need to create that time and space in order to make this fun and enjoyable, and still accomplish big things.

Scott Anthony Barlow 17:29

And by time blocking, we mean that we looked ahead on the entire year's calendar. And before we added anything else, we added the time we wanted to take off, which we've done pretty well in that area before, that's part of how we were able to take and have been able to take really pretty lengthy time away from the US or take the kids to other countries and having those, you know, three to six week time periods by blocking it, sometimes 18 months in advance. But we haven't necessarily done that for other years. And this is the first year where we started to do that for other areas where we said, "Okay, we want to have mid year, we want to have a day away or four hours away, or a weekend way to be able to assess the goals and what we're learning from it. Are we on track? Do we want to change all the things that we just got done talking about?" But then when we also went through and blocked out all the holidays, and we blocked out all of the kids' time out of school and everything that we wanted to make sure we didn't lose as the year went on, and as it got really, really busy. So both on the gold side, but also with the family side. One other thing that was a huge takeaway for us was when we experienced an inconsistency. We just got done talking about we did a better job with checking in. Well, one of the things that we found is that sometimes our priorities had slightly changed mid year, and our goals didn't necessarily or hadn't necessarily adjusted along with it. What's an example of that?

Alyssa Barlow 19:07

I mean, I think the easiest example, with any goal setting, or maybe it's just me, but financial goals are always the easiest to show those inconsistencies or things where priorities changed. So we have been setting aside some money for some specific things. And about halfway through the year, we realized we had money set aside in the amount that we wanted set aside but it didn't necessarily match our priority anymore.

Scott Anthony Barlow 19:33

Yeah, so a great example of that. Every year, we've done this part for years where we go through and say "Okay, here's the money we plan on earning this year. Any extra money that we have is contributing to a particular area" and then we'll go through and say, "Okay, here's area number one, travel expenses. Here's area number two, the amount that we want to contribute towards passive assets. Here's area number three, kids' college savings fund. Here's area number four, on and on and on all" we'll go through and do that. Well, this year, we had set out that entire prioritized list, and then realized midway through the year, that that prioritized list, even though we were executing on that, didn't actually match up with our priorities any longer. So specifically, I think it was, if I remember correctly, we had prioritized purchasing an Airbnb and saving for that, and a vacation house, we had prioritized that slightly higher compared to another area, and we never adjusted it along the way.

Alyssa Barlow 20:30

Right. So we had contributed a lot of money to things and had set aside a lot of money, but then realized it wasn't consistent with where our goals were written. And so I think that's something going into 2023, that we need to make sure that we are more clear on our priorities and goals match the priorities, or we need to adjust them when we get to that quarterly review, when we have that time and space created to do those reviews, rather than just being like, "well, this is the goal we wrote. And this is where the money went." So now we're kind of stuck there.

Scott Anthony Barlow 21:06

So here's my wrap up question. For those people who might want to do goal setting with a partner or as a couple, what piece of advice would you give them as they're getting started?

Alyssa Barlow 21:18

So getting started, I think the biggest thing that we have learned in the last couple of years with kind of adjusting our own method of goal setting is that creating the time and space to get away from the norm. I feel like it is really hard to write big goals and goals that are different when you're sitting in your house that you sit in every evening, or you spend every weekend there or you're in your office that you work in every day, it's harder to think outside of that normal realm when you're sitting in those familiar comfortable places. When you get yourself outside of that, it's a lot easier to think differently and bigger and to set different goals than what you would have.

Scott Anthony Barlow 22:07

Yeah, completely agreed. And two things I would add on to that. Number one, if you've never set goals as a couple before, then some of the things that we talked about might be in the future, you don't necessarily have to go all the way year one. We were really bad at this 13 or 14 years ago. Really bad. And we were only focused on goals in one area of our life at that time. That's just how we started way back when. We were only focused on this one thing of removing our debt. And that was it. We were putting all our money to remove our debt and 100% of the goals that we came up with had to do with that. And I think the thing that I learned through that is it allowed us and gave us a simple place to start and build good habits and routines around year after year after year. So feel free to start on just one focused area, build the routines, build the habits, and get used to setting goals with another person. And then the other thing I would encourage you to do is go back and listen to those episodes we mentioned at the beginning of this episode, Episode 439, we do a really wonderful job. And we'll have all the links to 439 and 316, and any other areas where we've discussed goal setting in the past, go back and listen to those episodes. And we have some wonderful questions in there to use as you're getting started goal setting with a partner, goal setting as a couple.

Alyssa Barlow 23:37

I think if I remember correctly, this is either our fourth or fifth year doing a goal setting podcast of some sort. And I think the very first one we did go over, it was like a basic how to get started writing goals. So like Scott said, if this is new to you, and you're just getting started writing goals, we will link up some of those episodes so that you can go back and listen to the getting started on goals.

Scott Anthony Barlow 24:06

You'll find those in the show notes inside your podcast player or you'll find them on the blog post with this particular episode– episode 497. Can't find them? Just email me Scott@happentoyourcareer.com and put 'Goals Episodes' in the subject line and we'll send them out to you.

Alyssa Barlow 24:25

Happy goal setting 2023.

Scott Anthony Barlow 24:27

Happy goal setting 2023.

Scott Anthony Barlow 24:29

Hey, something I don't want to let you know the seemingly impossible career change stories that you hear on the podcast are actually from people just like you who are listening to this podcast and decided to take action and have a conversation with our team. If you want to implement what you heard, and you want to completely change your life and your career, then let's figure out how we can help. So here's what I would suggest, just take your phone right now. Open it up, go to your email clap and type me an email Scott@happentoyourcareer.com just put 'Conversation' in the subject line. And when you do that, I'll introduce you to the right person on our team and you can have a conversation with us. We'll try and understand your goals and what you want to accomplish in your career no matter where you're at. And we can figure out the very best way that we can help you and support you in your situation. So open that up right now and send me an email with 'Conversation' in the subject line to Scott@happentoyourcareer.com. Here's a sneak peek into what we have coming up in store for you next week.

Speaker 3 25:36

I never really stopped to listen to myself, or to ask myself, "what is it that you're passionate about?"

Scott Anthony Barlow 25:44

Chances are high. You've probably heard the question, "what would you be doing for work if money were no object?" I know it's a pretty common question. It's also a pretty big question. And I don't expect you to have the answer right away. But thinking on that, and being honest with yourself about that, is one way to begin figuring out what you truly want. Often, our goals are so clouded by society standards, and what everybody else thinks you should do, or what a good life looks like, supposedly, or a great career looks like that we never really drill down and figure out what we truly want and what we want to spend our time doing. Even the crazier part, many times, it's our own limiting beliefs that prevent us from seeing how great we already have it.

Scott Anthony Barlow 26:36

All that and plenty more next week right here on Happen To Your Career. Make sure that you don't miss it. And if you haven't already, click Subscribe on your podcast player so that you can download this podcast in your sleep, and you get it automatically, even the bonus episodes every single week, sometimes multiple times a week. Until next week. Adios. I'm out.

Ready for Career Happiness?

What Career Fits You?

Finally figure out what you should be doing for work

Join our 8-day “Mini-Course” to figure it out. It’s free!

Special Episode! Sneak Peek of Scott’s New Book, Happen To Your Career

Pre-order Scott Anthony Barlow’s new book Happen To Your Career: An Unconventional Approach to Career Change and Meaningful Work, now and get exclusive pre-order bonuses.

Send a copy of your receipt, with “Bonuses” in the subject line, to scott@happentoyourcareer.com to receive the awesome bonuses!

Scott Anthony Barlow

AWESOME PREORDER BONUSES!

  • A limited edition Author’s copy of the book – we’ll even get it to your house BEFORE the book publishes in October (It could take longer if you’re not in the USA)
  • Access to audio scripts (including those that have been used to negotiate $10K-$120K extra during a job offer)
  • A PDF copy of the book available immediately
  • A private list of all the research that went into the writing of the book 
  • My personal list of top 10 books that could change your life (and how you think about fulfilling work) 
  • Chance to participate in our early reader group
  • Special Interview about the book with the HTYC team (video and audio)

Happen To Your Career: An Unconventional Approach to Career Change and Meaningful Work officially hits shelves October 18th! Click here to learn more

Success Stories

I convinced myself for many years, that I was very lucky to have that job, and I would be crazy to leave it. I convinced myself that the team needed me even though I was miserable. And ultimately, it took me getting physically sick to realize I needed to leave! One of the biggest things that I learned out of the signature coaching was on designing my life. And this is another thing that I had really never, it had, I don't know, if it had never occurred to me. I just never believed it was possible until now.

Michael Fagone, Mortgage Loan Officer and Finance Executive, United States/Canada

All the stars aligned and I ended up finding the right thing at the right place at the right time, and it was you guys! Everything that you said was speaking to me and the things that you had done in the job that you had transitioned out of and into. Also how finding work that you love is your passion for people! Honestly, it was you Scott, I mean, the way that you talked about it, how passionate you were, I was like, there's no way he's gonna put out a faulty product. So I'm gonna try it, you know… I recommend you to all my friends, you know, even if they don't realize that they're looking for a new job, I'm like this is the first step, let's do this! Even if you maybe don't move out of this career. This is going to help!

Maggie Romanovich, Director of Learning and Development, United States/Canada

Scott Anthony Barlow 00:01

In 2020, I was in San Diego with my wife, Alyssa. We were celebrating 21 years together. We had a few hours before heading to the airport and flying home to our three kids, so we met up with Michael, the former client at a diner overlooking Pacific Beach. This meet-up took place only a few months after Michael had accepted a new role as an independent mortgage broker. A completely different career from the one where he had struggled, and one Michael had never imagined he would land in.

Introduction 00:34

This is the Happen To Your Career podcast, with Scott Anthony Barlow. We help you stop doing work that doesn't fit you, figure out what does and make it happen. We help you define the work that's unapologetically you, and then go get it. If you're ready to make a change, keep listening. Here's Scott. Here's Scott. Here's Scott.

Scott Anthony Barlow 00:54

I have a confession to make. I love watching previews. Half of you are probably going to be like, "Oh my goodness, how could you?" I will actually sit down often to watch an episode of Netflix and find that instead of actually watching an episode. I will just cycle through 15 trailers, and that'll be it. That'll be it. That'll be all to watch. And then we'll be done. I'll never actually watch. I'll never go back and watch the actual episodes or the movies themselves. And I have many friends that are like, "Oh my goodness, how could you? Like that doesn't even, you know, that doesn't even the good part." But I kind of love it. And in the spirit of trailers and previews, I wanted to give you a preview of my new book, it's called "Happen To Your Career: An Unconventional Approach to Career Change and Meaningful Work". And I thought that the very best way to deliver it to you was hop on today's episode and read the first chapter. I'm super excited you're hearing this before anybody else is. The audiobook isn't going to come out for a little while. Our actual publication date for the book itself is October 18th. But guess what? It's actually available for pre-sale right now. So if you love this, then you can actually go and preorder the book. Not only will it help many other people find the book, because places like Amazon, move books up in the rankings based on how many are sold or pre-sold. But also, maybe more importantly, it'll help you figure out a very different way to approach this process– that is a career change in finding and doing much more meaningful work. This book takes all of the best teachings that you've heard casually mentioned on the podcast, and it organizes them into one super helpful career change tool. You'll read about the countless ways professionals have found their way to thriving in their careers, and what that's looked like for them. Most importantly, you'll learn that it's possible to have a career you're enamored with, that's good for you, it's good for your family, your bank account, even your long term health. Without further ado, here's the first chapter of my new book "Happen To Your Career". I really hope you enjoy it.

Scott Anthony Barlow 03:11

Chapter one. Why you must change? In 2020, I was in San Diego with my wife, Alyssa. We were celebrating 21 years together. We had a few hours before heading to the airport and flying home to our three kids, so we met up with Michael, the former client at a diner overlooking Pacific Beach. He had spent that morning photographing the ocean. This meetup took place only a few months after Michael had accepted a new role as an independent mortgage broker. A completely different career from the one where he had struggled, and one Michael had never imagined he would land in. But he was deliriously happy, smiling, and telling me and Alyssa just how much better his life was than it had been in years. He told us, "I still have trouble accepting that work can be enjoyable or even fun", he said. But he was learning. He genuinely enjoyed the work and his coworkers. He loved the organization. He was using his strengths, learning new skills, making good money, the new role truly fit him and he was thriving. This was the happy end of his career change. But a few years previously, Michael wasn't thriving. He was dying. Michael had ascended the corporate ladder and a major movie studio unimpeded for 18 years. He started in 2001 as a senior financial analyst, and by 2012 he was a vice president. His last role was VP of worldwide distribution finance. Sounds like an important job, right? Well, it was. Michael managed the financial projections for billions of dollars as well as a large global team. But something was drastically wrong. In this past year, Michael had lost 20 pounds. He couldn't sleep. He couldn't exercise. He left work regularly past 11pm and spent many weekends at home alone trying to catch up with work, or paralyzed by anxiety. Medically, there was nothing wrong with him. He didn't have cancer or a tapeworm or a mental illness. What he had was a job in finance at a large entertainment company in Los Angeles, and it was killing him. Michael had always loved working at the studio. He loved movies, was well paid, was challenged by his projects and his responsibilities. He frequently met with the most senior executives at the studio and traveled to Europe many times for projects. It was exciting, and prestigious, especially in LA. Try telling someone in LA that you're a doctor or lawyer. Oh, that's nice. But now tell them that you work for a major film studio, "Ooh, I want to take you to brunch." Michael had gotten himself in a job in the entertainment industry, almost on a whim, and he had never left. But honestly, he didn't care that much about the studio aura. He just loved accounting and finance. He enjoyed the feeling of harmony he got from putting things in order, keeping things in balance, like, a Zen rock garden, but with numbers instead of rocks. His promotions have left him a huge amount of responsibility. And although this wasn't new for him, lately, something was drastically different. His recent promotion no longer felt like as in rock garden. Now it was distressingly the opposite. It was more like huge, smoldering meteors falling out of the sky threatening to crush you, your dog, your car, and everyone you care about. Every new film or television show, or limited series or digital shore is an entirely new product with its own unit economics. The movie production process may go wildly over budget, or the movie may come out, but no one wants to see it. And when that happens, look out, the accounting department and people like Michael can basically give up on the idea of leaving the office for the next month. The entire year's plans, projections and estimates are out the window and must be completely revised. After years of this, Michael was exhausted. In other words, what was once a great career for him, had been turned upside down and replaced with the most misaligned situation imaginable. But that's not when he left the company. He waited around for another three years, you might ask yourself, "why did he stay? Couldn't he see what was at stake? Why didn't he want to change?" I will tell you so many reasons. Michael still felt a sense of responsibility to his team. He wanted to see them advance. He also felt a sense of responsibility to the studio. He didn't think anyone else could do his job, or certainly not as well as he did it. Finally, he was sure that things would get better. They had to. Because after so many years, Michael couldn't conceive of another job. Everything outside the studio seemed like darkness, "pull yourself together!", he told himself. He was lucky to have a high paying job at a major film studio. Thousands of people would love to have his job, who is he to complain? Work is supposed to be hard, right? That's why they call it work. Many of us accept a certain definition of what work is in our society, we believe that we're conflicts with everything else we might want in life, so much so that almost nobody in the world has worked they love, that pays well and is meaningful. Somehow, we're okay with this. We even accept it as normal. And then we beat ourselves up for wanting something different. Unfortunately, few people ask, "why does it still has to be this way?" Given the recent changes in the work world. Instead of asking, "What do I want and need from work?" The question we're asking is, "what is the best situation I believe I can get?" Those two are very different. That's why this audiobook and book is about answering the singular question that has fascinated me since 2005. How do certain people create careers they love, but not at the expense of the rest of their life? I wanted to learn about those people who love their work and enjoy their life and get well compensated on top of it. Not the people who excel in their career, but are absentee parents and not the people who sacrifice all of their relationships to be better at their craft. But the people who define success on their own terms, those who know what they want, those who find a way against all impossibilities to make it happen by prioritizing the needs of work and life in a healthy way. I wanted to understand, what is this specific group of people doing differently than the rest of the world? By the way, I call these people happy high achievers. I first began studying this group of high performing people in 2006 for my own self interest. I continued to study them later when I started my company, Happen To Your Career. This audiobook will reveal how high performers that is hardworking, intelligent, successful, and real people change their careers to become happy high achievers. It will outline the misconceptions that can keep you stuck in roles and organizations that don't fit. It will help you identify your key strengths and find a role that allows you to use your strengths, so that you can feel more fulfilled in your work. To do that, I'm going to explore the science behind the entire process of career change, and help offer you tactics that you can use in your own journey. I will also share some success stories that will illustrate how people really do happen to your career. By the way, not in the book, but since you listen to the podcast, you've heard some of those stories. In fact, most of our podcasts is really about those stories. And part of the reason why we showcase those stories, is because it gives people hope, and it gives people an idea of how it might work in their world, even though everyone's situation is very different, is really important to know that this isn't a step by step guide, because everyone's situation is so different. At the same time, it's important to see what other people have done because you can pull parts and pieces into your own journey. One of the biggest challenges we've observed at HTYC, is that the process of career change does not consist of the same set of steps for everyone. Over the years, we've noticed that people who do get to do work that matters to them, work that fits their strengths and allows them to experience growth in ways that feel fulfilling, well, those people are doing things differently even unconventionally. What does this mean? It's if you ever see a step by step guide that promises a solution to every one of your meaningful work problems, rest assured it's incomplete at best. And of course, at worst. Normal work is no longer working. In a world where only 4% of people have what Gallup would call of "great jobs", and even fewer people think that their work is meaningful and fulfilling. I believe work can be so much more for so many people, it must be so much more. Because what you do for a living is inextricably linked to your relationships, your finances, your time, your demeanor, and the energy with which you interact with your family. This book is all about how high achievers find meaningful well paid work without starting over. Specifically, what do these individuals do to make career changes? And what are they doing differently than the rest of us who are tolerating normal that is good enough or even not so great work, or many of us who struggle seem to go unnoticed? Case in point, Michael, who we mentioned earlier, was clearly unwell. But no one seemed to notice. Maybe his colleagues were too busy trying to manage their own stress. Or maybe they just didn't care. As Michael withered away out of sheer misery, no one asked him that simple question, "Are you okay?" Instead, they continue to pile on new responsibilities. Now let's step back and think about the absurdity of that situation. What was Michael thinking? Staying in a job that was killing him? Sure. He liked accounting, and he liked the entertainment business, but he'd never joined the company expecting to stay there for his entire career, much less die there as a martyr for studio accounting. And what do you think about a place where an 18 year employee, a senior executive exhibits symptoms of a serious illness and no one notices or cares? How do you watch a 40 something man of average height and weight, lose 20 pounds and not think something is seriously wrong? Certainly any reasonable person would look at this man day after day and think you needed medical attention. Instead, they looked at this dying man and said, "He's ready for a more challenging role." Michael's story, well, it shouldn't be shocking. But it's not. It's actually, it's typical. But before you write off, I don't want you to go and write off this particular movie studio as a terrible place to work. As it turns out, this is a company that is well liked by its employees. At the time of this recording, 80% of reviewers on Glassdoor would recommend this company to our friend and 89% approve of the company CEO. So, what's really going on here? Well, Michael's behavior and the movie studios behavior fit with how you're trained to think about work– work sucks. Work is painful. Work is physically punishing. Work is depressing. Work as hell. Work is supposed to make you feel, like, you're supposed to sacrifice your goals, your hobbies, your interests, needs. In Michael's case, eating food for the good of the team and the company, and somewhere on the other side of all this mindless suffering is an abstract achievement called success, whatever that means. Is this normal? As a career coach and CEO since 2013, and as a leader in HR in many organizations for the decade before that, I've witnessed many stories like Michael's told by smart, talented, driven, hardworking people who are crippled by jobs that no longer fit them. We're talking about afflictions like temporary blindness, seizures, acid reflux, chronic back pain, anxiety disorders, eating disorders, clinical depressions, and even suicidal thoughts. These are not happy high achievers. Instead, they push themselves to the breaking point, rather than admit they need to change careers. What's more amazing is that for many of these people, including Michael, when they changed their careers, their illnesses completely went away.

Scott Anthony Barlow 16:09

Reaching the Fed Up point. Does it seem to you that there must be something better out there, but you have no idea what it is or how to find it? It's not easy for driven hard working successful people to convince themselves to change careers. They're often committed to the organization they work for, their team, or using their graduate degrees, they have to reach the fed up point. And that can take years. Arriving at the fed up point is often the result of a double trigger process. The first trigger is realizing they're unhappy and want to change their career. That seems like it should be enough to convince them to change but it's not them. They need a second trigger, usually an external event that propels them into action. The pivotal event that convinced Michael to leave the studio took place after he accepted his last promotion, and had been in the role for months. He walked into a meeting with two senior VPs. And one of them looked at Michael and asked, "Hey, are you going to jump off the building?" Although they may have been joking, this was a wake up call for Michael, not because he'd spent the past couple of months feeling sick during most of his waking hours. Nope. It was because before that meeting, he'd had real thoughts about jumping off a building. I don't want to make light of this at all. I also experienced thoughts in a role that was a terrible fit for me, where I legitimately considered jumping out a second story of a building, not necessarily to end everything, but I was seriously considering how I could get days off at work when I was working 90 hour weeks and pushing myself to the brink. And so these are obviously indications of being in an unhealthy situation for a long period of time. And although Michael had accepted the additional responsibilities because he didn't want to miss the opportunity for new challenges and growth, he stayed at the company because he felt responsibility to his team. And because even though the work had nearly doubled, he still believed he needed to figure it out. The VP's question made him realize that the situation was far more serious. After that meeting, he went to see his doctor who confirmed he was so anxious and exhausted that he might not physically survive this level of stress for much longer. Michael gave his two weeks notice with no idea of what he wanted to do next, except regain his health. That decision probably saved his life. And it certainly made it much better than the one he was living. I live for stories like Michael's. They inspire me to help people who are unhappy, or even people who are settling in their careers that might have a great situation. I want to help those people find work that truly fits them, so that they can thrive. Michael's story is not a fairy tale. The world of work has changed so much for humans that his story is a shadow of what is possible for many people, and more importantly, how it can be possible for you. I've divided this book into four parts to clearly outline the journey. In part one, I'll talk about why it's so important for you to make a change and how happy high achievers hit similar markers or milestones along the way. I'll also look at the biggest obstacles that might be stopping you from finding fulfilling work. In part two, I'll prepare you for your career change journey.

Scott Anthony Barlow 19:34

If you want to do something that most consider impossible, you're going to need a different level of preparation, I promise. This includes deciphering how top performers build a profile of their ideal career by considering and exploring the seven key elements that bring fulfillment to any career, which I'll discuss in part three. Part four is all about the doing, the landing, and the thriving. Beginning with designing experiments, adjusting when things don't work out, as you imagine, and then learning how to thrive, which as it turns out is far different from just showing up to your ideal situation and expecting it to be rainbows and butterflies like most people do. It's way more than that. Most people don't even realize that career change is possible, or they feel stuck. But as I've worked with our clients over the last decade, and helped 1000s of people make career changes to fulfilling work that also pays well, I've learned that you need to see for yourself first, that is real. Once you see what's possible, it's almost impossible not to change your mindset. And that's exactly what you need to do to make real change happen. Which by the way, is why we air so many stories on our podcast, to be able to help you see what's possible for yourself. These are stories of real people sharing in their own words, how they made incredible career changes to much more fulfilling work. It doesn't matter where you're starting from. What matters is you're making the choice now, to do things very differently going forward. You can live and work intentionally. And I'll show you how that career change is far more than simply changing companies. Even if you've already decided that change is for you, one thing that I've learned in studying human psychology, behavior, and ultimately career success is that there's no one set of steps, we all have different roadmaps and ladders, and anyone who tells you differently is full of it. That is why Career Change is so hard. That's not to say that there's no commonalities among the high achievers and their journeys, there are similar milestones, they all hit along the way. And that's what I'd like to talk about next, which leads right into chapter two, which I'll save for a different day.

Scott Anthony Barlow 21:46

But I'll tell you, at the end of every chapter in the book, I have a checklist of some of the most useful questions that we have found over the years that really help people make big changes to their lives and their careers. Sort of like a workbook to help you move along your career change journey. And today, I want to leave you to ponder one of those six questions at the end of chapter one. That question, if you're still in the same place 12 months from now, is that good for you? By the way, I'd love to hear your answer for this question. So I'm gonna give you my personal email, scott@happentoyourcareer.com, by the way, just open up your phone, or go on your computer and open an email, send it to scott@happentoyourcareer.com, put in the subject line, "12 Months". And I will make sure that either myself or my team gets to look at it. And by the way, don't forget that if you enjoy any piece of this chapter whatsoever, you're really going to love the rest of the book, and you can preorder it right now. That makes me so happy. I'm actually quite excited about it, not just because of his four years of worth of work. But more importantly, because over that last four years, we've created something that really will completely change how you're doing your career, how you're doing life. It is not just about how people just like you make seemingly impossible career changes. But how you can think and do your work completely differently in a way that is wonderful for you and impacts your health, your family, your paycheck and everything in between. But if being well paid for work that fits you in changing your entire life isn't enough to make it even more worthwhile, we put together a ton of bonuses that you'll receive when you preorder the book, including scripts you can use during your career change, like how to negotiate a raise. And you'll also, this is a really fun one, you'll actually get a copy of the book when you preorder on Amazon and you send us a copy of that receipt, we're going to send you a copy of the book before anybody else has it, that copy is going to be a limited edition copy that will magically appear at your house before the book is even released. And this is a bonus copy. So if you want you can give that other book that you preorder on Amazon to a friend or family member or a co-worker and contribute to the mission to change the way that the world does and thinks about work. Go get it, it's available on Amazon, you can do it right now in less than 60 seconds. Just send a copy of your preorder receipt to me directly, scott@happentoyourcareer.com. And then you'll get all those bonuses before anybody else does. Pretty cool, right? And by the way "Happen To Your Career" comes out officially, officially for the rest of the world on October 18. That's our publishing date. So go check it out. Preorder the book right now, and let me know what you think. I hope you love it.

Scott Anthony Barlow 24:37

Here's a sneak peek into what we have coming up in store for you next week.

Speaker 2 24:43

So when I think of making an impact, it's how did you or how did I contribute to good in any other place? And then in return, what did I get back from that?

Scott Anthony Barlow 24:56

Okay, let me know if this is ever something you thought or said. I just want to feel like I am helping people or I just want to feel like the work I'm doing is making an impact. Chances are really high that you thought or said something like this. Because as it turns out, almost every single person we talked to at HTYC eventually comes to the realization some place throughout their career, that what they want to do is something that is helping people. At least, that's how everyone describes it. But once we dig deeper into that realization, it becomes apparent that what they're missing is the connection between how they're helping people and how that relates to meaning and fulfillment.

Scott Anthony Barlow 25:37

All that and plenty more next week right here on Happen To Your Career. Make sure that you don't miss it. And if you haven't already, click Subscribe on your podcast player so that you can download this podcast in your sleep, and you get it automatically, even the bonus episodes every single week, sometimes multiple times a week. Until next week. Adios. I'm out.

Ready for Career Happiness?

What Career Fits You?

Finally figure out what you should be doing for work

Join our 8-day “Mini-Course” to figure it out. It’s free!

The Power Of Using Your Strengths To Advance Your Career

on this episode

What if you were promoted 4 times over 7 years, each time into a role that fit you better? That’s what Maggie did by really digging into her strengths and learning how to use them to her advantage!

Learn how Maggie continually leveled up her career by leaning into her strengths and pivoting into roles that her strengths, values and personality aligned with.

What you’ll learn

  • The importance of staying true to yourself in your career search and roles (and how your strengths can help you do just that!) 
  • How to use your strengths to continually tweak your career trajectory 
  • The strategy of negotiation through silence
  • How exploring your signature strengths can lead to work you actually enjoy

Maggie’s story is of the many that you can read about in our upcoming book “Happen To Your Career: An Unconventional Approach to Career Change and Meaningful Work,” which hits shelves October 18th! Click here to learn more about the book!

Success Stories

“It’s hard to find something that fits, that’s why so many people change careers. When I finally understood my strengths and how I could apply them it all made sense. It just made it easier to see what types of jobs and roles would fit me. In my new career I get to do the marketing that I love with a company I’m excited about.”

Kirby Verceles, Sales & Marketing Director

Scott helped me learn what my strengths are and what is most important to me… but more important than that I learned about what I can't stop doing that I have to have in my work to make me happy

Rhushi Bhadkamkar, Senior Consultant, Strategy and Core Operations, United States/Canada

Maggie Romanovich 00:01

That's the whole idea of Happen To Your Career, rather than falling into a role because you are in the right place at the right time, you have discovered what place and what time you want to be in, and then those opportunities surface themselves to you because you're searching in a different way.

Introduction 00:17

This is the Happen To Your Career podcast, with Scott Anthony Barlow. We help you stop doing work that doesn't fit you, figure out what does and make it happen. We help you define the work that's unapologetically you, and then go get it. If you're ready to make a change, keep listening. Here's Scott. Here's Scott. Here's Scott.

Scott Anthony Barlow 00:41

Being able to find and articulate your strengths is one of the most eye opening parts of the career change process. Consequently, we talk a lot about strengths on this podcast. But one thing we haven't talked about much is what can happen if you dig in and focus on your strengths for years as opposed to simply finding out and knowing your strengths and, you know, going to make a career change. What happens when you continue that self-discovery work and tweaking your roles and how you're spending your time over and over again to better align with your strengths? When you do that you can reach levels you never thought possible.

Maggie Romanovich 01:20

You know, one of the things that has been very eye opening to me over the, like, going through my career change was that I have strengths that I've always viewed as, like, weird quirks, but they work really well in the job I'm at.

Scott Anthony Barlow 01:36

That's Maggie Romanovich. Maggie started to get some clues that her role as a media coordinator wasn't the best fit. When she realized everyone else around her was really into their work, they were really into media, and she was just not at that level of interest. She found HTYC back when she was trying to figure out what could be the thing for her. And when she was at the point of being ready to move on from that type of work. And she was actually one of the people that we worked with during the very first year that we were doing coaching, way back in 2014. Since that time, Maggie has been promoted not one, not two, not three, but four times. By the way, Maggie is a master of using her strengths. And I think you'll learn a lot from her. She calls attention to her strengths so often at work, that one of our team members has coined them "Maggie magic." Pay attention later on to how Maggie talks about the ongoing experiment of using strengths over the course of many years and how she's used that knowledge to pivot into roles that aligns with her more and more. Here's Maggie talking about what led her up to that initial career transition.

Maggie Romanovich 02:51

So I got my degree in radio engineering, essentially, as communications with an emphasis in radio. I started off in live sound reinforcement. It's funny that you call your company Happen To Your Career, because I happened upon a radio station when I had graduated high school, and I'm like, "Would you happen to need an intern? Because I would happen to like to do this because I thought PR might be interesting." And the more I got into radio, I was like, "I really liked this." And so I went to community college for a couple years, came up to Chicago and got my degree in radio. And everybody tells you, like, you got to start off in a small market, you're not going to make it in a big market. And I ended up actually working in Chicago radio. And I ended up working for a football team's broadcast group. And I realized, I had a child, I had a three month old at home, I just come back from maternity leave. And my husband was seeking out a new career. And I was like, "I can't raise a family on the income that I'm making right now. I love the people. I love the work. But I can't. This is not feasible." And so I had... this is where I'm very grateful, I had a friend who knew somebody who was looking for someone and I ended up at Constellation Brands. So we import beer, wine and spirits. We have a fantastic set of values that we've had for the 75 plus years that we've been in existence, and they've remained the same throughout. And I started off as a media planner. And I started off as a coordinator, but four years into that I got promoted to associate manager, and I hit a wall. And I know I hit a wall because I had a wonderful manager, Julianne Coleman, she was brilliant, because she would coach you and you wouldn't know you were being coached until afterwards, she felt better about what just happened. And even if when you made a mistake, she's like, "Well in the future, like let's talk about ways you can fix it." She was wonderful. And my husband had just gone back to school to get his teaching degree. And he should have always been a teacher. He's brilliant with middle school aged kids. And he'd coached them for a long time, and now he teaches eighth grade math out by. He's brilliant. And she said, "Your husband just went back and he's starting his new career. He just went back to school. What would you like to do with your career? Because you don't have the experience set from you to promote you where you're at now, we could move you into an agency and then you could come back, or is media your thing?" And I said, "I don't know. Let me think about that." Because she essentially said like, "You stumbled onto this job. What if you chose something?" And so like all of these little seeds were planted. And then I was a big podcast fan and I stumbled across a podcast called "The overwhelmed brain". And I said, "Oh, that's me." And, yeah, and to be honest, like it was a great podcast. But the only one... the only episode I listened to was the one that you were on, it was Happen To Your Career. I'm like, "I have an overwhelmed brain, I'd like to happen to my career." And once I listened to that, I ended up on the Happen To Your Career journey. And so all of these things kind of started pointing me to happening to my own career. And I can't remember if, like, you were starting a website, or if I just like connected with you on LinkedIn. And I said... I don't remember how I ended up actually getting involved. So I remember we were like, in some beta groups and stuff. But it's funny, because when I recommend it to people now, like, "This is what it was called when I did it. Let's search the website", which I'm like, "Oh, yeah, they do all this cool stuff, too. Like, you should totally check it all out." But this is the thing I'm talking about. So what was great about it is it gave me a moment to reflect on myself. I was spending a ton of time doing that, because I had a job and a baby, and my husband was in school. And you know, it just gave me an opportunity to do that in a focused way. And so when I tell people this story, the two questions and reflection exercises that really stand out to me, where was the one where you had people lay out your previous jobs and things that you really love to do, like projects that you worked on, or people that you worked with. And everything that I laid out for my previous three jobs were like, "Okay, I was teaching people how to do something. I was setting up a workshop, I was trying to help people unlock something in themselves that would make them better and make them feel better for having spent the time with me or something that I created." And I was like, okay, that's something there. And then the other one that really stood out to me was, "If money was no object, what three things would you consider for careers?" And one of them was a teacher. The other one, I think, was like a pastry chef or a baker. And I don't remember what the third thing was, because I was like, "Oh, I was like, I love empowering people on the job. I want to go into corporate learning and development." And then the other piece of the pastry chef, I actually bake for fun and make all kinds of shaped cakes. And I've made cakes for for people and stuff. So I'm doing that as a hobby, and I'm like, "okay, I can embrace that. I've identified it", right?

Scott Anthony Barlow 07:23

Wait. Hold on for a second. That is amazing. I actually do remember the pastry chef, because we talked about that way back. Because at some point, we got on the phone and did a coaching session. And I remember you saying that the pastry chef. But that's really fun to hear all these years later, you've been able to incorporate all of those little pieces in one way or another. That's super cool. Way to go!

Maggie Romanovich 07:46

Yeah. And so I was able to mishmash the whole exercise together. And I went to Julianne and I said, "I think I want to get into corporate training" is what I called it. I know now that it's not corporate training, it's learning and development... talent development, and all those new phrases we come up with. But she said, "I think you'd be great at that. Let's figure out how we can make that happen here." And so she put me in touch with our training group. And I had an informational interview. And I said, "What do I need to do to become a viable candidate?" And so then I was put on a course for another training experience, where I could learn more about the science of learning and development. And that was super helpful through a local chapter of the Association for Talent Development. And a job opened up while I was in the middle of that class. And that's where we had our coaching session, because I went through the interview process. It was long, it was several, several. It was, I think, it'd be like three months. But that's sometimes how we move here. But they were creating a whole new sales training department, and they needed somebody to run it. And I applied for it. And I got it. And I remember, we got on the phone to do a quick coaching session, because I wasn't sure how to negotiate internally. And you gave me a piece of advice that got me 3% more in the offered salary, and it was negotiation by silence. Like, just tell them that you need to get back to them. And so I actually told them, I'm like, "Hey, I need to review this offer with my family. I want to make sure that it's the right move. It's going to be a lot of work. I'll get back to you." I didn't tell them that my husband was a teacher, and I probably won't be able to talk to him until after I got home. And so by 5:05, I'm on the train coming home, and I've got a meeting on the books for the next morning where they offered me more than was in my mind. And I was able to get more money. Everybody was happy. And from there, I was able to really thrive like once I figured out like oh, this is what I'm supposed to be doing, I'm getting in the mix, and I'm helping people do their job better. And within, I think, two or three years a new position opened up for a new sales group, I was able to take that role on. And then last year, I got promoted out of a reorg which doesn't happen very often and I really fortunate that my work has demonstrated, that I was worthy of a promotion coming out of a reorg. And from there, I've been able to collaborate with some really incredible people, consultation and be tapped for culture, building things. And those are all the things that were identified seven years ago, when I did that exercise.

Scott Anthony Barlow 10:20

What do you remember... Let's go back to the first change where you were working in media, and then you moved over to training and development. What do you remember about how it felt like, what were the differences in how it felt being in one type of role that was, let's say, less aligned, in one type of role that was more aligned, what do you remember about that time?

Maggie Romanovich 10:45

So working on the media team, I loved the women that I worked with. They were so great to work with, and they were so supportive, and I never fully felt like I was carrying my weight like they were. And I think part of it was that alignment of interest, even out of interest, like, it's all very interesting. Like, for whatever reason, like the concepts were really difficult for me to really like, grasp and apply the way that they were doing it. And they're so good. I mean, one of the women I work with now is running one of the departments within Media Herschel. And when I moved over to learning and development, things were validated, they had already clicked. And so I felt like I could grow. Because the way that I always approached things, like, when I worked on the media team, like explaining why we are going from one medium to another, like what that means for our consumer and our shopper, like the education part of that was really great. The application of me doing the planning for that was just more challenging for me. And so it because it was very analytical, and I'm very, like left brained and a lot of that was it right brained.

Scott Anthony Barlow 11:56

Whatever the brain that applies to that analytical.

Maggie Romanovich 11:58

Yeah, the analytical brain was not me in that sense. Now, in learning analysis, like, that's not a problem for me, because I know where to look, I know what kind of numbers to pull, I know what kind of questions to ask. So whereas, it was scary to jump into a different pool where I didn't know the temperature, I knew that I would figure out how to swim a little bit faster. And I would feel like I was contributing to the organization and to my team, as much as I saw Julianne and Amy contributing to what my previous function was. But you know, I felt I, like instinctually, I knew more about how to do these things. And like I had mentioned, when we were kind of prepping for this, that quirkiness of me being a weirdo, I felt like I could really embrace that. And it felt less weird in this space, like I could take, I really love pulling pop culture references into my work. And so we did a whole icebreaker on creating a band that's together, you're bigger than the sum of your parts, because you work together better. And it was all an analogy from Bohemian Rhapsody from that whole scene where Freddie's tried to get them to play for Live Aid. And I've been able to focus on some of those weird, like, quirkiness things about me. And so things that make people feel like they belong. And that's been really important. You know, one of the things that has been very eye opening to me over the like, since going through my career change was that I have strengths that have always been, I've always viewed as, like, weird quirks, but they work really well in the job I'm at. And my former team leader called me "Maggie magic." And I was like, "Oh, I think you will knock something there. Like I've been able to take leverage those strengths, to make other people feel good about where they're at and feel more connected to each other."

Scott Anthony Barlow 13:52

Yes. So first of all, that exercise makes me very happy where you're using the analogy of the band and everything else. And second of all, I think that it seems as though to so many people that those quirks, as you call them, those things that make you different or make you unique, they often get perceived as something that is a potential negative that you have to offset.

Maggie Romanovich 14:18

Yeah, like nonsense.

Scott Anthony Barlow 14:19

Yeah, in so many ways. And I think we have a tendency to, one, not recognize that those quirks, those things that we sort of can't help but do anyways, are actually clues as to our strengths. And I love how you're bringing that up to be able to say that, "hey, like it actually was a further validation that this was a fit, because all those things that were normally quirks to many people now actually works here, so well".

Maggie Romanovich 14:49

Yeah. And so after making that change, it was really cool to be part of your beta, because we were able to, like, provide feedback and you developed all these cool things and we were able to experience someone when they were in their infancy and got to watch them grow up. I connected with one of the instructors from that course that I took. And she was getting her coaching certification. So I helped her get her hours, and she helped coach me. And one of the things that we did was strengthsfinder, and so the Strengthsfinder that I discovered at Happen To Your Career, the strengthsfinder that I have in here, and like the idea of... if I can amplify those strengths, rather than trying to, like, accommodate the things that I'm not as strong in, like, it's gonna make a bigger difference for me to amplify my strengths than to try to like make up ground for things that aren't as strong for me. And so it's less of a struggle to be in my function, it's less of a struggle to function, because I'm doing things that I'm naturally drawn to, as opposed to things I'm trying to force myself into. And that's like to me, like, that's the whole idea of happening to your career, rather than falling into a roll because you are in the right place at the right time. You have discovered what place and what time you want to be in, and then those opportunities surface themselves to you because you're searching in a different way.

Scott Anthony Barlow 16:07

Yeah. And you make such a great point too about it is... I don't remember how you said it, but basically, it's more impactful and it feels better too, to focus on amplifying those strengths, as opposed to trying to minimize or offset the weaknesses, which is, that's an unfortunate, I really liked to make an impact on that in the world in a variety of different ways. Because that's so much of what happens on accident out in the real world, you get feedback on what you suck at. You get feedback from all of the, essentially, all your weaknesses.

Maggie Romanovich 16:41

And some things you could do better. You think I didn't know that already? Like, tell me something that I'm good at that I can do more of please.

Scott Anthony Barlow 16:52

Exactly. But it totally flips that on its head. And actually now, even just 10 years later from when we started doing this, there's really wonderful data to be able to support that that's actually a much more effective, more productive approach, even to the point where, you know, people that are engaged in their strengths type activities, just as little as one to two hours a day difference, actually smile more throughout the day.

Maggie Romanovich 17:17

I'm happier. Like, I mean, I think there's a lot of circumstances that are leading to my happiness, which, like, I'm not like physically dealing with infants anymore. Brilliant babies, they were brilliant babies. But I'm in the very much in the mental game of my parenthood at this point, which is different, but I'm not as tired physically as I was before. But finding the things that you excel at from a career perspective, like you're not bringing all that baggage home. And I want to be really clear, like my job on the media team was fantastic. Like they were wonderful to work with. And it was very, like, you could see the results of your efforts. And we had good analysis around it. But just like the that leveling up of my happiness, because I was impacting the way that I wanted to, and I'm able to align with my values of supporting people in the role that I'm in, like, I love when in a workshop, somebody's like, "oh, that totally makes sense now", and I'm like, "you knew it all along. I just turned a different key than you were thinking of." Like, that's really... that's what something like Happen To Your Career did for me, it's like you have this inside you, it's just you didn't have the right set of keys, like, you're working on and a different set of keys. So actually, that makes me think of another exercise that really stands out to me now that we're reflecting on it. One of the things that you said, I don't remember if it was in a video that I watched, or an exercise, or maybe both, but we listed out the things that you wanted, it was really easy to have an exhaustive list of things that you don't want. But it's really hard to identify what you do want. And having the opportunity to reflect on that also helps me shift because it was like, what are the things that trip you up? And what are the things that you really love? So that was a really powerful exercise, too, that kind of sunk behind. But you know, now that we're reflecting on it, it made a big difference.

Scott Anthony Barlow 19:04

That's interesting. So how would you say that that had an impact for you in how you thought about what you specifically wanted or needed?

Maggie Romanovich 19:14

Well, I think I could probably make the best analogy thinking about my industry, right? Like when you look at the beer cooler, and you don't know what you're going to shop for, it's really easy for you to walk through and be like, "Well, I don't want that. And I don't want that." And so you're really just making a choice based on the elimination of the things around you. Whereas you're like, "This is the occasion that I'm going for. This is the kind of experience that I want to have. These are the kinds of imagery I want associated with whatever this event is and I'm buying my beer for," you go and buy that beer because you knew what you wanted and it makes your decision making. It's less of a struggle to make that choice because you know what you're looking for, as opposed to what you're trying to get out of the way.

Scott Anthony Barlow 19:56

I love that analogy because in some ways it is very much, it is so much more difficult to be able to walk over to the empty beer cooler and say "no, this is actually what I want" without those choices in front of you, as opposed to what you said, having that process of elimination, "Well, I don't know if I want this. Nah! That doesn't seem quite right." I guess...

Introduction 20:18

There is so much time, right? There is so much time trying to figure that out. But if you know what you want, it's a shorter distance.

Scott Anthony Barlow 20:25

For sure. Interesting. So my question becomes, then, how have you doubled down in some of these areas? Because you started exploring and finding what felt right, all of those quirks, as we said, started to align and it's like, "wow, they work here." And then that kept turning into a variety of different promotions, new opportunities. So what did that actually look like? When you went from that first role in training and development to the second or third role, how did that change and help you understand more of what worked for you, or what didn't work for you?

Maggie Romanovich 21:07

So I did a lot of self development, obviously, like I came upon your exercises, and I sought out a lot of development on my own. And I think I'm in a really great environment where I can experiment a lot. Because learning and development can be a little a serial, it's not like a transaction where if I give you this, you give me that, and here's my result. And so it gives me an opportunity to experiment a little bit. So that's definitely a benefit of being at the company I'm at, and in the culture that we're in. As I think about how I doubled down on those thing, the more I experimented, the more I saw people's enthusiasm for what I was creating, what I was co-creating, what I was collaborating on. And it's almost like, not that I'm performing, but in a performance, the more people applauded, the more energy you have to do that thing again, right? So that was sort of my applause, to quote Lady Gaga, that I was living for. I started seeing a lot of positive reactions to things like creating the band, right, we were able to create our culture around that, but also identify what it's like to be part of a team. And so I think I was able to experiment and replicate and grow and experiment, replicate and grow. And that unlocked for me more ideas for me to like, go a little bit further outside the box. Oh, that worked. Okay, now I'm gonna go a little bit further outside the box. So then when I moved into this role, it's a much bigger team that I was supporting, before I was supporting about 100 people. And now I support around 400 people from an education perspective, and that's just with our internal stakeholders, or external stakeholders, that universe is even bigger. And so being able to start off in that first role and see that progression in a quick enough pace that I still recall, all of those little experiments that worked or didn't work, it makes me braver to reach further outside of that box and talk to leaders about like, "What if we thought about doing it this way? I'm gonna put all this stuff in the Martini shaker with a little bit of a seltzer like, it's gonna get fizzy, like, are you ready for that?" And it's paying off, I've been in this current role for a year. And some of those experiments that I did on that smaller scale, I'm now able to replicate for a larger group. And now I got more people to collaborate with too, like the women who work with me, you know, in learning and development, and the guy who works on my team, like, we have a really good time and we collaborate really well, and we're able to multiply those things. So I would say just that sense of creative expression that impacts our business has been really powerful. And the more I do it, the braver I get to get more people on board. I'm not sure that I totally answered that question.

Scott Anthony Barlow 23:57

Well, I think you did. And I think you brought up some even more important points too, because when we started talking, I told you I was really excited for this conversation. And I think one of the reasons that I'm now even more excited is because as you're explaining your career trajectory, you're talking about the experimentation that took place and then each one of those experiments helped get you feedback to be able to see that, "hey, this is working for me and is working for other people" no matter what we were talking about falling into that experiment, or "this doesn't work as well and I can focus on the areas that are working." But I think the thing that is so wonderful here is a lot of times we get really caught up into what is the next step or from, like, going all the way to perfect or... and that doesn't exist in any way whatsoever. Yeah. Like it's impossible. Let's do something that actually is more useful. And yeah, don't go for for that. All that to say, though, that this has happened over a period of seven years for you, where ongoing experiments have fueled your understanding of yourself and what you need and what you want, and then at the same time, allowed you to then make steps closer and closer and closer to what you want and the contribution that you're providing for other people, too, which is really fun to see. So I'm really glad that we're getting to do this and have this conversation after seven years.

Maggie Romanovich 25:28

Yeah, for sure. Yeah. So it was like a four, and I guess mid, because it's definitely not after. But you know, I think, to kind of bring that another step further, the more comfortable and confident I've been in my ability to create things that make me fulfilled and better at my job, it is also reflecting and how the business is responding to it too, like, they're getting things out of it, because I'm better at what I do, they are receiving more from me, which makes me better at what I do, which makes them receive more for me. And it's hard, like you're talking about perfection, it's really hard to create something that kind of embraces all of your little quirks, reveal it to people who might not appreciate quirks the same way that you'd want them to. So, you know, I've been able to get a lot more professional courage, and I haven't really been shut down. Like, those are things that people... I've opened myself up to feedback were, like, "alright, what would we do differently?" Right. But nobody's ever really said like, "that is completely wrong." The only person who's ever said that to me, was me. And now I'm trusting me more to be able to open those more creative parts of my function up. And our leaders are like, "Yeah, let's try it out. And have you thought about this? Have you thought about that?" And once you kind of let that fear go, you build something better because you're not like, "Hey, this isn't personal. This is something that they need. So how do we make it something that works for everybody?"

Scott Anthony Barlow 27:07

That's a story that I've heard many times over. And I think it is scary for any human being, most human beings, maybe there's, I don't know, somebody out there who is not scared of it. But it's scary to put ourselves out there in that ways. And that, and when we're talking about strengths, and talking about quirks and things like that, like that really is us in one way or another, putting ourselves our truest selves out there. And actually, I really love Martin Seligman's definition, he's the guy who coined signature strengths and that whole terminology in the first place. But he talks about signature strengths really being you in your truest form. And if we think about that, as a definition around strengths, like your quirks, and all those things that make you, you, your uniqueness are just you in your truest form. And that is freaking scary to put yourself out there. So what I love about what you've done is that you've continued to raise the bar every time you get feedback that "oh, this actually works", then you've continued to raise the bar and go a little bit deeper, a little bit further, and continue to get that feedback. And the part I think that everyone underestimates is, and this is the story I've heard over and over again, is that actually, people usually get a really wonderful response to putting more of themselves out there, for the most part. As opposed to, we're all fearful that like, I'm going to be rejected. And sometimes that happens, and sometimes that's wonderful, actually, because then you can go to a different place where people are responsive to those quirks.

Maggie Romanovich 28:43

The rejection is just as... that's something to cross off your list, you know, it's like, "Okay, that didn't work, that's fine." Like, I'm gonna... and sometimes it's harder to shake it off than other times. But a couple things that mean that I thought of while we were having a change is, like, my quirks don't make me special, more special, less special than anybody else. Like everybody has quirks, right? Like, but once I stopped trying to hide parts of myself and became my true self, I saw more success. You know, and going back to seven years ago, the Happen To Your Career exercises, helped me figure out, like, "okay, what are these little truth nuggets that I can pull out and start exploring more?" And I've been able to do a lot more with it like, just from work, the business resource groups that I'm a part of, the inclusion council that I'm part of, I do work in my community as well. I'm like, "what are the things that I'm... that I like to do and that I'm strong at?" I'm going to focus on those things rather than sign up for every events. I'm gonna run the variety show. And that's one thing that's big, and it happens once a year, like kind of yes to last but make those things more impactful. Yeah, I'm on the DEI committee, I'm not going to run the whole thing, but I'm going to be a liaison because I really want to connect the community to better resources and make sure that there were more voices are heard. And so okay, those are little things that are gonna make a big difference in that space, and being able to figure out who I am, and what's important to me, you know, the way I raise my kids like, what are we focusing on here, the way that you know, my husband and I spend our time and our money like, let's stop doing things we don't find value in, or feel obligated to do, I mean there's some obligations you have to do. But the same thing applies for work and in your personal life, like, the more you can seek out opportunities that really demonstrate your strengths, the stronger your performance is going to be.

Scott Anthony Barlow 30:28

Yes, agreed. So now, it makes me very curious, if you were to go all the way back for just a second here to that first change, because we have a lot of people that are listening to this, that are right at that point where you were seven years ago or so, where you're like, "hey, this is a great situation, but it's not totally the right fit. It could be better, there could be more." What advice would you give that person at that point in time?

Maggie Romanovich 30:55

So the advice that I would give that person is advice that my brilliant wise husband has given me and the time is passing, whether you are participating in your life or not. So go do the thing. Even if it's just one step forward, that's one step closer than you were yesterday, even if that step doesn't work out, and it's a misstep, it's something that you can cross off your list, but the time is passing. So what are you going to do with the rest of the revolutions you have around this planet? Like, let's keep moving forward, even if it's something small, that gives a little bit of progress. Eventually, that momentum is going to pick up and it could be a little bit scary. It's like getting to the high dive and you just creep a little bit closer, and you look over the edge until you finally jump in. But the time is passing anyway. So do something with it.

Scott Anthony Barlow 31:42

I love that. Let me ask you one more, since we're on the subject of what advice would you give. What about the person who is maybe just one or two roles ago, that is looking to dive further into their strengths? Maybe they already have a good understanding of some of the pieces that are their quirks or make them great, but then they know that they want more, and they're in that spots, put yourself back in that spot just a couple of years ago here for a second, what advice would you give to that person?

Maggie Romanovich 32:11

If your circumstances don't... like, if your employment circumstances don't fulfill all of the things that you think you can do, look in your community for ways to make a difference, there might be things that you can't leverage at work the way you can leverage in your community. And that can be a surprising piece of your puzzle of fulfillment. And it can also be a place to spend your time while you're waiting out the next step in your role. Because when you work, when you're active in your community, you're still developing skills that you can use at your job. And also look for maybe stretch projects and mentorships at your company where it's like one of the things that really helped me figure out that I was good at learning and development and enablement as I was brought into a project at work where we were rebuilding our purchasing program, and I was the subject matter expert for the marketing team. And so I was able to be a subject matter expert, give some advice on how this needs to be built so that it'll work within our financial requirements. But then they also tapped into me to train the different levels of people who were in our part of the organization and how they need to use this new tool. And so that allowed me to demonstrate some expertise, it allowed me to do something a little bit different by developing a training program. And I didn't get a raise out of it. I didn't get a promotion out of it. But it was another thing to put on my resume and put it in my toolbox of things that I could use on the next job. So it might not be something immediate, but the time is passing. So get involved in other ways, in another non traditional ways, and that might help you get to the next level.

Scott Anthony Barlow 33:54

Make a story is one of the many that you can read about in our upcoming book "Happen To Your Career: An Unconventional Approach to Career Change and Meaningful Work". It actually hits shelves on October 18th. If you're listening to this, and you enjoy this podcast, I know that you'll love the book. And I would encourage you to go get it, you can visit happentoyourcareer.com/book to learn more about the book. All right, we'll see y'all next week. Here's what's coming up.

Scott Anthony Barlow 34:25

In 2020, I was in San Diego with my wife, Alyssa. We were celebrating 21 years together. We had a few hours before heading to the airport and flying home to our three kids, so we met up with Michael, the former client at a diner overlooking Pacific Beach. He had spent that morning photographing the ocean. This meetup took place only a few months after Michael had accepted a new role as an independent mortgage broker. A completely different career from the one where he had struggled, and one Michael had never imagined he would land in. But he was deliriously happy, smiling, and telling me and Alyssa just how much better his life was than it had been in years.

Scott Anthony Barlow 35:07

All that and plenty more next week right here on Happen To Your Career. Make sure that you don't miss it. And if you haven't already, click Subscribe on your podcast player so that you can download this podcast in your sleep, and you get it automatically, even the bonus episodes every single week, sometimes multiple times a week. Until next week. Adios. I'm out.

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Using Learnings From Your Past Roles To Define Your Career Path

on this episode

Your career is a continual progression, a journey that’s never actually completed. The ultimate challenge is eventually learning how to direct that journey. Taking your past experiences and the things you’ve learned about yourself on the way and creating the exact role you want, and expertly navigating your career path.

Quynh’s career path is a great example of why no role is a waste of time, even if you end up completely changing industries. Every role is worthwhile if you learn something from it and use the experience wisely!

Learn how Quynh used every single experience from being an international student, going through the immigration process, and all of her different jobs, to continually pivot into roles that better fit her priorities and life.

Helpful Exercises

Past Jobs Exercise

10 Questions About Your Past That Will Lead to Your Future

2

What you’ll learn

  • How to use learnings from your current and past roles to pivot into a career that fits 
  • The importance of figuring out the exact ingredients that will create your ideal role 
  • How to figure out your career path by defining your priorities

Success Stories

I see much better now how my five Clifton strengths tied together and the ones that I had felt were really not that much of a big deal, I can see better how they are innovative to me as a person and to my strengths and where they come from. And that was a kind of a new thing. What I love is new situations and learning, and I actually actively look for opportunities to push myself out of my comfort zone. So, and if I look back at past roles, I would tend to have to go back to go to the land and to run a major program that had been failing. And I didn't know a lot of the nitty gritty, the detail of all the different projects, but I had the organizational skills, I wanted to learn about the different projects. I wasn't fazed by the fact that I didn't know any of that detail. So I had the challenge of learning and the environment initially and also the challenge of language as I learn to. And that satisfied my learning.

Judith Bhreasláin, LIBOR Discontinuation Project Manager, United Kingdom

Thank you both for inspiring me to always ask, "Why NOT me?" and stick to my values for what I want for my life. I couldn't be happier and more excited for this new life!

Lisa Schulter, Special Projects Manager, United States/Canada

I realized early on in that career transition that if I was going to be able to find a job that was rewarding and in an area I liked, even to just pay rent, I would need help because I wasn’t getting the results I needed I know how to get introduced to people and talk to folks. I’ve done this remote job search thing a few times. What made it different for me though is that it’s not just an opportunity to change location but to change position. It could be not just a lateral move from one city to another but it could also be a promotion. I was moving my career and experience to an area where I went from leading projects to potentially leading teams… Sometimes you can stretch yourself and sometimes you need a team to stretch you beyond your best. I think that’s the biggest value from coaching. You have someone in your corner looking out for your best interests. If they are doing their job as good as Lisa did they are pushing you to be the best version of yourself.

Mike Bigelow, Senior Project Manager, United States/Canada

I wanted to share some good news with you about my next career transition. I will be starting a new position at Centers for Medicare and Medicaid Services on December 10th as a social scientist. It has been less than a year that I have been in my position at University of Maryland. There was really nothing wrong with that job, it allowed me a lot of bandwidth of independence, but it wasn't quite right, still (even though it was a great transition). In that role, my values and what I needed sunk in quite a bit more, and when I realized it, I didn't waste anytime in starting to plan for the next transition. In this next role, I will have more autonomy in my work, more money, more responsibility, and most importantly which is the THING I ended up valuing most is more flexibility. It is the season of being thankful (though, I try to be thankful everyday for what I have), and I would like to thank you for all that you do for people like me. This transition was so much easier than the last and so much more gratifying because of all that I learned with HTYC.

Michal Balass, Social Scientist, United States/Canada

Quynh Killpack 00:00

I think the whole thing is a great evolution because I've always tried to tell myself that what I need to know to move forward is in each step.

Introduction 00:15

This is the Happen To Your Career podcast, with Scott Anthony Barlow. We help you stop doing work that doesn't fit you, figure out what does and make it happen. We help you define the work that's unapologetically you, and then go get it. If you're ready to make a change, keep listening. Here's Scott. Here's Scott. Here's Scott.

Scott Anthony Barlow 00:35

Many careers are made up of a string of mediocre jobs. And if you're a high performer, by the way, spoiler alert, if you're listening to this podcast, you likely are a high performer. But if you're a high performer, mediocrity can feel like prison– a prison with no doors, no windows and no escape. Okay, that's actually starting to sound more like a coffin. Anyhow, let me pivot to some great news. Just because you've only ever had mediocre jobs does not mean that's all there is out there. There's so much more. And there is a career that is the right fit for you that actually can help you be more happy more often and influence your level of fulfillment, happiness. Career progress doesn't mean knowing exactly what you want from day one of your career, and so many of us feel like we need to know that like all the time, so much pressure. Oh, and it doesn't mean we're necessarily working to climb the corporate ladder. Career progress is really taking your learnings from each of your roles, even the mediocre ones, determining what you enjoyed about each of them, what worked and using those experiences to build, what we like to call your ideal career profile.

Quynh Killpack 01:44

Originally, the plan was where I can work and live in both countries, you know, and I have no idea how to get there. I don't even know where to start. And I get paralyzed during research. And I feel like I have to take courses and go to extra schools.

Scott Anthony Barlow 02:00

That's Quynh Killpack and I'm pretty excited for you to hear her story. When Quynh moved to the US on a student visa in 2011, and after spending a decade working many different jobs here in the US, she realized her biggest priority was her family, specifically to see her parents more often who are still living in Vietnam. Before the pandemic hit, she got a taste of what it would be like to have a job that allowed her to travel back to Vietnam for work. Quynh reached out to us. And she had a few very specific goals. One was to be able to bring your parents from the US to visit her for extended periods of time. Pretty cool, right? Also, she wanted the flexibility to spend time with them when they're visiting, might as well they're here, and also allowing her to travel to Vietnam. Now, Quynh also wanted to be able to help her parents and buy a house. She came to us with these questions– "how can I make all of this possible?" Stay with me because you're gonna want to hear how Quynh's determination, her work ethic, and so many other qualities she gained from being an international student led to some pretty amazing results.

Quynh Killpack 03:07

I came here in 2011 on a student visa. So I'm from Vietnam, and it's very typical for, I would say, middle class family to send their children to go study abroad. So like within my high school class, there are kids in the US, there are kids in Europe, like, Australia, all over the world. It's very, very common to go away for college. So it's all lined up, you know, and yeah, so I just follow that.

Scott Anthony Barlow 03:37

So what happened after you arrived here? Tell me a little bit about your experience and what led up to where you are today.

Quynh Killpack 03:48

I just... it's like a different world to go from Saigon Ho Chi Minh City, Vietnam to Salt Lake City, Utah. The City that I'm from in Vietnam is... the population is greater than New York. So to go... from the Salt Lake City, Utah, there is like, I feel like when I first got here, like nobody lived here, and...

Scott Anthony Barlow 04:11

Where are all the people?

Quynh Killpack 04:13

Yes, like I... because, you know, and like everybody drive cars too. So you don't see them. In Vietnam, you see people out, you know, riding scooters and walking around. So it was a good experience. Just to sum it up, I think I didn't know... I was usually a planner and I just like, don't know what I wanted to do after... I know what I have to decide after two years of community college but I didn't know I was just doing a general education. And then when I have to choose something to transfer to a four year again, because I cannot, like, that's the thing would international student– you cannot be part time. So even if you don't know what you're studying, you have to sign up for at least 12 credits, and so I just have to pick something. And my mom is a doctor. So I know I like to help people. So I just use this little bit of knowledge. And I was like, "Okay, I'm gonna go into healthcare." And I look into that more. And I wanted to do occupational therapists, which is a graduate degree. So I just need to pick a bachelor, like any bachelor and doing two prerequisites to do that. And at the time it was so... I remember writing this really long email to my parents, explaining what occupational therapist is because it hasn't exist in Vietnam. There's PT, but there's no OT. So we're just like, I don't even know what to call it in Vietnamese, you know, but I would try to like learn about it and explain it to my parents, that's another piece of being an international student is your support system is like, your parents want the best for you, but they don't know because they didn't go to college here. And they also didn't live here, like, having lived in the US. So they don't know, like, what does that mean? Where you can work with that? What's your salary ranges? I don't know any of that. So you're alone in figuring that out. And like, it was scary to choose that. Because I was like, "what if I choose this and I can't get, like, work sponsorship and I go back to Vietnam? And what do I do?"

Scott Anthony Barlow 06:15

Tell me a little bit about what are some of the different points in the process when you're going to a foreign country, and you are going through this type of process? Because you and I have had a conversation before we hit record where you were describing to me some of the different timelines, and also some of the different pressures along the way, as you're going through this.

Quynh Killpack 06:42

I came to the US when I was 17 in 2011, attended a community college until I was 13, transferred to a four year institution and graduated in 16. And then from 2011 to 17, I'm on my student visa. And then after that, I've met my husband and I got married. And that's where I've switched from non immigrant to immigrants. And that's like I went through the whole permanent residence process.

Scott Anthony Barlow 07:10

Looking back on that, what do you feel were the hardest parts out of that set of experiences for you?

Quynh Killpack 07:18

Yeah, so it's just like, I kind of touched on it before where there is a lot of tight pressure, because like the visa require you to be a full time student. So even if you don't know what you're studying, you have to be a full time, you really need to have to. If you're not studying, then you need to, like, file papers or take a leave of absence, you have to, like you can't stay in the US, you have to go back to your country. It's, you know, and I have been on both sides, because I was an international student on the f1 visa. And I also work at the university like kind of support international students. So once I have my permanent residents and you know, live and work here, I was issuing the i20, which is the important piece of paper that helps student get a visa. So every semester, the university has to check to see each of the international students register, and like, stay in class. And if they like, you know, halfway semester that not show up to class or something, then they will reach out, check in, telling the student that they may violating because their visa is, they need to go to class. So you cannot stop. You cannot just like I'm going to take a break, you cannot stop. If you do then you probably cannot stay here. So that's one thing is very hard. Number two is I cannot work off campus. So that's really limiting me to like working in a cafeteria, working as a tutor, working like some office administrative thing. And this, like affects my ability to learn about myself, because I learned through doing. So it's tricky. And then like after graduation, a lot of places with literally asked in the application tracking system if you require sponsorship, and they will filter you out if you say yes, so you don't even get a chance. You know, so there's all of that. It's just really hard to figure out how, I mean, that's one thing, right? The visa regulation number two is this support system like I was saying like you're figuring out this new world, you're figuring out the work, you know, the environment and the work and the jobs available here and you don't have... you typically don't have family who is not like where if I am grew up in America, maybe my mom has been like, "Oh you're interested in being a nurse. So I have this friend who is a nurse that you can go talk to." So you don't have all of that network that come with your family lived here your entire life. So it's kind of just, like, no support because your parents don't quite understand to guide you. And then also no network, but you got to build your network on yourself without any family or any other thing.

Scott Anthony Barlow 10:12

So I'm curious about, you had mentioned that you had originally decided or at some point along the way decided occupational therapy was going to be the thing for you, and started heading that direction. So what happened that caused you to decide, "hey, yep, this is probably not the right thing for me."?

Quynh Killpack 10:34

Yeah, and I love talking about this. Because the way that I make decisions is very logical and very intentional, like, half my reason, right. So let me start by telling you why. So my mom is a doctor, like, she has a clinic at home when I was growing up. So it was like a living room-kitchen-clinic. Like, I hear people coughing, getting shot kids, like getting injection, not like the other type of shots. But like, I hear sick people every day when I was growing up. And like, I heard people coming to my house and like, even after her clinic hours, like at 10, like knocking on the door, and like, "doctor, like I have this, you know, like, what do I do," and like she would come down and like help them. And I love that. I love the power she has to calm somebody down and to be able to help them on their journey, especially when it comes to health and that like, you know, feeling so sick and so bad. So I love that. I love helping people. When I was in college, like I said, I worked on campus as a tutor. And I would absolutely work for free to help people, like, I love that. So knowing those two things– health care, like I grew up in a health care household, and I love helping people. So I was like, "Okay, I'll do something in healthcare", right. And I also know that I want a relationship with the people that I help with. So I don't want to like, see somebody in like, I don't want to be a surgeon, I don't want to be a doctor where I have like 30 minutes, and I have a list to run through and out of the room. I want a relationship. And the best thing I could find is some kind of therapy like physical therapy, occupational therapy. So that's what I wanted to do. And I had to pick something but at points, I'm like, "Okay, I'm gonna pick that." And...

Scott Anthony Barlow 12:19

The timeline pressure too going on in the background.

Quynh Killpack 12:22

Yes. So you're like, you have to pick it because you're done with your associate degree, you have, like 70 credits, like, you know, like you're halfway through your bachelor's degree, you got to move on. Yes. So fast forward, I have... I just picked whatever bachelor degree, and I picked public health. And then when I graduate, I have one year, the visa allow you one year if you're not in STEM. If you're in STEM, you have three years, not fair. You have one year before you need a working visa. So during one year, I worked for a physical therapy clinic. And so this is why I was like, "not for me." So I work there. And I was an exercise assistant. So I just show people how to do that exercise, and I explain. And like, I also be there to be in the environment to watch, right? This is why I love doing– to figure things out. Because I can watch and I can see, okay, the physical therapists like, you know, I see that they're on their feet a lot, they're over a table all the time, they have to be really strong, like, if there's something, like, have a ski accident or something like they can't work, because they have to be strong. They have to do, like, therapy on people, and they have to do that all day long, and they have to hunched over this table this whole time. And like, you know, it's super funny, because I would say that, like, I don't like to touch people that much. This is where I clarify that, like, I like to help people by talking to them, not touching.

Scott Anthony Barlow 13:58

Well, that's an interesting realization, then. That is a... that seems like a deal breaker. So at that point, you realize this is not going to work out. What did you do next?

Quynh Killpack 14:09

So I was... I did a lot of things when I was in university. So I volunteer for the international student office, I was there at every orientation, volunteering, you know, and like creating international students. And then I was a tutor. And then when I went to university, when I transferred I was an advisor. So I was a peer advisor, help people picking out classes and choosing major, a lot of talking and I love that. I love that. So again, going back to what I've done before, like trying to make a decision. So I was like, I want to be an academic advisor at a university. And that was my goal, but I couldn't get in because you need to master for that. But admissions are usually the one office that have a lot of positions hiring. So that's where I got in and you know, so in admissions, there's the admission counselors, the one that go to high school and college fair and talking to parents and students. So I applied for that at the university I worked at, and I didn't get that. But at the same time, I applied for another college that is close by, and I got into international admission, which is I'm on the other side of the table now, right? So, you know, so I love interacting with students. And it sounds super cool, because I got that job, which I get to help international students, like, I know how much help they need, and how lonely and how isolating it would be. So I'm like, I love that job. And also, it paid for you to travel. So...

Scott Anthony Barlow 15:47

So looking back on that, I'm curious, you know, when you got to that point in your career, what did you feel like, what was a better fit in so many different ways? What really stood out to you that, you know, this is a great next evolution, next step?

Quynh Killpack 16:05

I think the whole thing is a great evolution, because, you know, it's just like, I've always tried to tell myself that what I need to know to move forward is in each step. So it's just like, there's insights in each step that like, right, like, I want to be in healthcare, because healthcare help people, like, that makes sense at that time, you know. So go into that. And then like, "oh, wait, I like education more." So go into that. And then I want to be an academic advisor, but testing that out, and like I couldn't, unless I have to do a master's degree. And I was like, I think I applied for it too. So and then, like, I applied for it, but like, "oh, I don't feel like I wanted to do it. I just want to be a student facing right now. I don't want to go to more school." And then that's how it leads me to like the International admission piece. So all of it is how it's supposed to be. Because if I don't try it out, and I will still be thinking, like, health care that makes sense, health care help people. But like, I don't see any reason why it wouldn't make sense, you know, so it's just like every step has an insights to propel you to the next steps.

Scott Anthony Barlow 17:16

You hit on something that I think is really critical and often gets missed. You mentioned that you could try and you know, plan everything out. But you know, we wouldn't... My family and I really started doing a lot of international travel. We actually, we tried to plan as much as we possibly could. And I think you know this very well, but so it's not going to come as a surprise, that one of the things that we found is really, you can only do so much planning, like you can only do so much planning before you have to get in there and experience it in so many different ways. And the most valuable pieces of that travel were getting in there, experiencing the things that you didn't know and couldn't plan for. And I think the same thing is true. And it sounds like that's what you're getting at is like you had to go there, you had to have those experiences and those roles. And then those pave the way for the next situation– those learnings then could be applied to the next situation. I think that's really cool. And that so often gets missed. Okay, so you're in international admissions. At some point you decide, there needs to be a next step. Tell me about what happened that caused you to decide, "hey, I need to make another change."

Quynh Killpack 18:35

Yeah. So going back to that how, you know, so the plan is to get in front of students and interacting with them. Great. I'm there. Done. Right? So my first trip was, and you're going to like this, I got to go to recruit students in Vietnam. I get to go home. And that was two months after I got the job. And luckily, I don't need a visa to go to Vietnam because I'm a Vietnamese citizen. So that was the first time that I got to work in my country, because I left when I was 17. And a lot of Asian students, they don't get to do sports, they don't get to work, you just study. You just studied through the whole high school. It's pretty intense in Asia, in terms of studying. So I never get to work there, and I haven't been there. So that was 19. Right? So I haven't been there for eight years and working there anywhere. I just go there to visit my family. So haven't really into practice, like interacting with life outside of my family, right, every time when I go visit and kinda like... So Vietnam now is like a new place to me. So I love working there, you know, and that's planted an idea in my head of like, would I find a job that allowed me to work here more? And at the time that international admission job, it was support was to allow me to go to Vietnam at least once a year, every year. But that was 2019. So 2020 happens. COVID happens. So I can't, like I have to cancel my trip to Vietnam, like, I have another trip plan that I have to cancel that, and then I couldn't travel anywhere, either. You know, like, so that's planted the idea, because I get curious about the place that I grew up in now, like, seeing it through the lens as an adult. And I love being able to... that my parents have visibility into my life, and I can share with them without a call, like a report, where every month you call with your parents one time, and you just say, like, "this is what happened in one month", like it's not natural. But if I live close to them, and I go to work every day, and they come home every day, and they get a peek into my life, like I love to have that again, you know. So the combination of the countries seems interesting for me being close to family. Also, I see that my parents are getting older, and every time I meet them is more significant to me. Because if you don't see them for so long, and you see them and now they're like, I don't know, go to bed earlier, and wake up at like four in the morning. You're like, "what? Are you old people now? So just the combination of those things where it's planted the idea, but then I stick with international admissions for two years, because I love helping students and like, again, like, I haven't changed. I love helping international students. I love talking to them. So that's... I stay in that for two years. And then you know that idea, just keep lingering. And that's where I reach out to you guys.

Scott Anthony Barlow 21:46

Which idea are you referring to specifically that kept lingering for you?

Quynh Killpack 21:51

The idea that, how can I find a job that allows me to live and work in both country? That now I'm in the US and be close to my parents.

Scott Anthony Barlow 22:00

Yeah. So I thought that was fascinating when you and I got to chat a little over a year ago. And I thought that it was really pretty amazing that you were interested in doing that. And also, you know, not that long later, you've been able to do a bit of that, which is really, really cool. So what happened between... take us between then and now where that idea was lingering, and then you know where you're at now.

Quynh Killpack 22:33

Okay, so I found you guys, this podcast, right. And I know you help people with getting clear idea and articulate the strength on, you know, like, articulate the goal and the strength and how to get to the next step. So I got on a call with you. And then I listened to the podcast, and then I commit to the Career Change Bootcamp. And then we got to work with Phillip. So I started working with Phillip in March. So from March to December of 2021. And so originally, the plan was, like I said, where I can work and live in both countries, you know, and I have no idea how to get there. I don't even know where to start. And I get paralyzed during research. And I feel like I have to take courses and go to extra schools and like, I want a concrete plan, but I just... I don't know, I'm just like, I can distill it down. You know, so I just went through the bootcamps, I got clear on my strength, I also make a ideal career profile where I've never think about because I've never get the time to think about like, all the things that in the career profile, like not just like, "What do you want to do? And like, you know, not just what you want to do, who do you want to do it with? And what this group of people like, what's their mission? And like, what their characteristic are? Like, how much money do you want to make, right?" And, like, speaking about, one of the things that changed for me is like, when I was in college, I was like, I love helping people, I don't care about money at all, like I don't make decisions based on the job that, like, give me the most money. Also, there's this thing of like, money is evil and like you shouldn't be chasing over money, like in my head. But then I grew up and I have bills. And I was like, like I want to make money. It's just growing up and finding that balance was like well the world run on money, like my food run on money, my health care run on money, so I need a sufficient amount, you know, and then also, my parents spend all of their savings in my education, so I need money to take care of them. So I don't need money for money. I need money to be able to take care of my family, my future family, my parents, like, you know, things like that, like you know. So, the ideal career profile helped me distill all of that into the page of like, "Here's my strengths. And here's what my ideal situation looks like." And I remember, I was just like, my ideal salary, I think with Phillip, like I said that "okay, my next job would just be like, how much I make right now plus with like, two flights to Vietnam per year", which is like $4,000 more, and then bam, that's my ideal number right there. And, like Phillip says something that I keep thinking about in my head. And Phillip was like, "Quynh, I want you to like..." he's almost like telling me to dream bigger, because this definitely affects more areas in my life than just the current job, plus two flights to Vietnam a year. He's like, "it can afford you more things." And it does change your life, not just that you can buy more things, but also, like all the things that, take care of people and feel more secure, and like, invest in yourself.

Scott Anthony Barlow 26:04

You can further all of the other goals that you have. Money is a wonderful tool, and finances are a wonderful tool to be able to help you accomplish the things that are most important to you.

Quynh Killpack 26:14

Yeah, exactly.

Scott Anthony Barlow 26:16

Yeah. So that is really wonderful that Phillip was able to help you think bigger, not just about finances, but about the whole entire profile of what you wanted. That's amazing. And thinking about now, versus when you started, when you started really pulling what you already knew about yourself together, and then began turning that into what we often call an ideal career profile, and then using that. Do you feel like you got what you were looking for in your current role? Tell me a little bit about that. What are you really excited about that lines up with what you wanted and began to identify back over a year ago?

Quynh Killpack 27:03

I got remote work. So at my work, I'm an Executive Associate. I do sourcing, I work for a talent agency. That is like helping with tech startups. So I started my new job in January, then I've been working remotely full time. I have my parents with me, they were visiting, which if you know if that I... the reason why I started working with you guys was because of that. Yeah, so when they were here, I was able to, like, eat breakfast and lunch with them every day because they stay at my house and I work from home. And I like, I was able to, like, take walks with them because they like to walk in the morning, you know. And also, I was able to help them buy a house and turn that into an Airbnb. So yeah...

Scott Anthony Barlow 27:32

[27:53] That is cool, because that's something you had sort of casually mentioned when we chatted as, I can't remember how you termed it at the time. But I remember thinking like that's cool that that's something that you know, she wants to help with. And so that's come to fruition now, huh?

Quynh Killpack 28:10

Yeah, we have a first guest, our first Airbnb guest, a few weeks ago. And the reason I mentioned all of that is because, you know, I think with, you know, working remotely, which is something that I want, I was able to spend more time with my parents and like, go see houses. And also, you know, like, run over after work, like sometimes the plumber just, like, come in the middle of the day, and I like, work out of that house, because it's like 15 minutes away from my house, so I can meet up with that plumber. So all of that definitely were able to get more stuff done because of that arrangement.

Scott Anthony Barlow 28:51

That is so cool.

Quynh Killpack 28:52

You know, so and then also the finance. So my job, the salary is higher than... and even Phillip helped me during, you know, the nine months that I was with him, he's like helped me with my performance review and asking for a higher salary. So I have the experience too and it's, like, scared me to death. But I asked him once there and then I asked him a second time when I get my new job. So I got two times down my belt, you know, but I did get a higher salary range and also, you know, I got commission, right? So it's even higher than that. So it's definitely like I feel like it's better, my job pays for my gym now. I can go to any gym, which is awesome. So yeah.

Scott Anthony Barlow 29:41

That's amazing. What advice would you give to someone who is maybe a couple of opportunities ago, a couple of your jobs ago, where they realize that what they're doing currently is not quite the right fit and they want to find the next evolution of what is the right fit for them? So what advice would you give to that person who's listening right now?

Quynh Killpack 30:06

I would say, just like, think about reflecting on your past and like, how do you make decisions that you're confident about. Because people make decisions differently. If it is talking to somebody, if it is going out there to do it, right. Or if it's reading a book, like reading a ton about it, then go and do that, know that that's how I make my decisions and go and do that. And actually, like, don't just plan or just research and study, like, take the steps. The steps are golden. The steps are packed with stuff that help you on the next level in the game. So you have to take the step, you have to play the game to get to the next level, like you can't just get to level 10 without playing all the levels.

Scott Anthony Barlow 30:57

I think that's such a wonderful point, and I love how you've equated it to a game to like, you have to take the steps to be able to play the game, you have to take actions to move forward. Otherwise, you don't get to play the game. And that's just part of how life works in so many challenging and wonderful ways, I believe.

Quynh Killpack 31:15

Yeah. And then also, if you take a step, and you're like, "Wow, this is not what I think of or this is different." It's okay, I think that just you'll feel proud of yourself that you've done something to move yourself forward from where you are, like you're not right from where you are, this is how you push yourself forward. And you'll be proud of that process and as be helpful. So it's okay if you're just in progress, and your first try, and you don't get that like, we call it Bullseye candidate. But you don't get that Bullseye anyway. But I think that you will have fun along the way. And also, just a bonus thing, is that like, if you don't do something just because you think that is so hard, like really take stock of all of the hard things that you do for everybody else, and your employers, like, think of all the time that somebody else or you employer asks you to do something that you have no idea how to do, and you figure it out, somehow you just like scrabble through and you figure it out, you know, so this is what you're going to do for yourself, like, you worse this, you know, to do this hard thing for yourself.

Scott Anthony Barlow 32:31

Many of the stories that you've heard on the podcast are from listeners that have decided they want to take action, and taking the first step of having a conversation with our team to try and figure out how we can help. And if you want to implement what you have heard, and you want to completely change your life and your career, then let's figure out how we can help. So here's what I would suggest, just open your phone right now and open your email app. And I'm going to give you my personal email address, scott@happentoyourcareer.com just email me and put 'Conversation' in the subject line. And then when you do that, I'll introduce you to the right person on our team. And you can have a conversation with us, we'll try and understand your goals and what you want to accomplish in your career no matter where you're at. And we can figure out the very best way that we can help you and your situation. So open up right now and send me an email with 'Conversation' in the subject line; scott@happentoyourcareer.com.

Scott Anthony Barlow 33:35

Hey, I hope you loved this episode. Thanks so much for listening. And if this has been helpful, then please share this podcast with your friends, with your family, with your co-workers that badly need it. Here's a sneak peek into what we have coming up in store for you next week.

Introduction 33:51

To me, like that's the whole idea of Happen To Your Career, rather than falling into a role because you are in the right place at the right time, you have discovered what place and what time you want to be in, and then those opportunities surface themselves to you because you're searching in a different way.

Scott Anthony Barlow 34:10

Being able to find and articulate your strengths is one of the most eye opening parts of the career change process. Consequently, we talk a lot about strengths on this podcast. But one thing we haven't talked about much is what can happen if you dig in and focus on your strengths for years as opposed to simply finding out and knowing your strengths and, you know, going to make a career change. What happens when you continue that self-discovery work and tweaking your roles and how you're spending your time over and over again to better align with your strengths? When you do that you can reach levels you never thought possible. All that and plenty more next week right here on Happen To Your Career. Make sure that you don't miss it. And if you haven't already, click Subscribe on your podcast player so that you can download this podcast in your sleep, and you get it automatically, even the bonus episodes every single week, sometimes multiple times a week. Until next week. Adios. I'm out.

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How To Achieve Career Clarity When You Feel Stuck, Bored & Unfulfilled

on this episode

You will never find meaningful work by staying at a job you’re good at but don’t enjoy! If you’re feeling burned out and unfulfilled at work, you don’t have to continue that cycle.

Your ideal career is out there, but first you have to figure out what you want out of your career so you can go and get it!

Learn how Erin’s mindset shift allowed her to realize that her ideal career was right in front of her all along.

What you’ll learn

  • How to know when it’s time to leave a job you’re great at
  • Questions to ask in an interview to make sure a role is right for you 
  • How Erin overcame imposter syndrome to climb the corporate ladder at Dell 
  • How to use your strengths to create career clarity 
  • Erin’s biggest obstacles when switching industries

Success Stories

The hardest part was getting overfitting myself into a job board. Because after about a decade of following job boards and what careers were trending in on the uprise, you really get in this holding pattern of not acknowledging what you want. It was you and your podcast and your CCB program. So, more background, I went through your CCB program a year ago. But, I finished it less than a year ago. And some of the tools are you have us design this ideal career profile. And so, you make us acknowledge all of these different aspects and put it together in one sheet. And so, it really visually lays it out that you can combine them.

Allison Curbow, Career Solutions Coach, United States/Canada

I was nervous. But obviously, it worked out extremely well. (Kelly) was unbelievable. I still keep in touch with her. She's phenomenal. And we had such great conversations. I didn't know that I would be getting laid off from this job. And I signed up for Career Change Boot camp a week before I got laid off. Which was just insane timing. And I just started it. I remember I wrote you guys, and I was like, “I just got laid off from this job. I'm so happy that I enrolled in this program.” And it was, it just was the perfect time.

Melissa Shapiro, Career Specialist, United States/Canada

I think one of the reasons the podcast has been so helpful to me is because you talk to people in different roles, and all of a sudden I have exposure to people in different roles. Talking about why they got there and what they like about it.

Laura Morrison, Senior Product Manager, United States/Canada

I wanted to thank you because you have helped me land a job that is more fulfilling in every way than a job I thought I could have had before I met you. The work you did and the techniques you taught me literally changed my life.

Eric Murphy, Science Teacher, United States/Canada

Erin Szczerba 00:01

It felt like I was wearing 2000 pounds. Like I felt depressed. I had major brain fog. Any action I needed to take felt like, you know, I'm wearing this backpack of bricks trying to take the steps necessary.

Introduction 00:28

This is the Happen To Your Career podcast, with Scott Anthony Barlow. We help you stop doing work that doesn't fit you, figure out what does and make it happen. We help you define the work that's unapologetically you, and then go get it. If you're ready to make a change, keep listening. Here's Scott. Here's Scott. Here's Scott.

Scott Anthony Barlow 00:47

Back in 2005, I was working in a job that had me considering driving into a ditch or jumping out a second story window. Nothing fatal, but you know enough damage to give me some time off work. Crazy, right? Well after gaining 50 pounds through medicating with food and multiple anxiety attacks, I was pretty desperate for an escape. When I wasn't thinking about how to collect workers comp, I was internally screaming there has to be something better than this. There has to be. And since then, I've talked to many thousands of people who felt just like I once did. And this shouldn't come as a shock or huge revelation, but your job, your work should not make you physically or mentally ill. Work shouldn't suck the life out of you. Actually, it can do the opposite. It can add excitement, it can add fun, it can add purpose, it can add fulfillment and so many other positives to your life.

Erin Szczerba 01:45

So that's when I just was like, I don't know. I don't know where I would go from here. And I think there's a whole world of opportunity out there that I'm not aware of, that I need help figuring it out.

Scott Anthony Barlow 02:00

That's Erin Szczerba. The really interesting thing about Erin's career change journey is that in some ways, she ended up right back where she started her career out 20 years ago. She spent the past few decades getting really clear on her strengths, defining her ideal role. And today, she's a completely different person. I want you to pay attention to how her experience with roles outside of real estate helped build her confidence and give her the mindset shift she needed to thrive as she reentered the real estate world much later. Here's Erin talking about what is different in her life compared to when she was working with Dell recently, and now that she's back in the real estate world.

Erin Szczerba 02:42

I would say the biggest difference is probably that I am 100% in charge of what I do every day. And what I see comes into my bank account.

Scott Anthony Barlow 02:59

I remember chatting with you about that specific thing. And I remember that that was something that was, even though it can be scary I think for many people out there and it's not right for everyone, I remember you talking about it with some reverence, because it's not the first time that you have been fully in control, if you will.

Erin Szczerba 03:25

Yeah, there were two things going on. One is that I knew that there was so much that I loved about it. Because I do like to be able to have a wild idea, and then go investigate it and see– is this something I should pursue. I love the freedom of that. And I really loved the autonomy that I had as a business owner and entrepreneur. And I also really disliked the financial insecurity that I experienced. And so I was really torn about, you know, how do I have all of it? I want to have all of it.

Scott Anthony Barlow 04:08

How do you have all of it? How do you get all the things, or at least the ones that are most important to you, right? So okay, let's jump away backwards for a moment here. Where did your career start out?

Erin Szczerba 04:20

I started in real estate. I had thought that I wanted to be an actress, and I was waiting tables, and I thought this is not it for me. I also want to be able to, like, buy things. I was like, "I don't think... maybe $500 a week isn't gonna work for me." So I thought, well, I love houses. That's what I do in my free time is I'm looking at houses. I'm going to open houses. I'm on realtor.com. I'm thinking about houses all the time. I want to decorate. I just love it. And so I was like "well, if I could get paid to, like, spend all my free time looking at houses that would be cool." Turns out, there's a profession where you get to do that. So at 25, I got my real estate license and started selling real estate.

Scott Anthony Barlow 05:08

In chatting with you almost a year ago, it sounded like there were a lot of twists and turns compared to what led up to you working with Dell, and then ultimately leaving Dell, and then ultimately, eventually leading back into, you know, being fully control of your income, full circle in many different ways. However, you know, what caused you to make some of those changes along the way? What caused you to go from, you know, at 25 real estate eventually to Dell?

Erin Szczerba 05:42

Yeah, well, in 2007, I was a mom of an almost four year old. And my husband at the time and I made some choices to benefit his career. And all of these choices led to the realization that our marriage wasn't working. And he didn't want to be married. And so I went through divorce in 2008, which is also when the housing market crashed. And so at that time, I had to make a decision. The real estate career, I think every real estate agent who was selling real estate at that time will tell you, it changed dramatically. It went from being a nice career where, you know, you're helping buyers and sellers, and they're happy with you, because they're getting what they want for the most part to being incredibly stressful. It became kind of a dog fight between agents, because the sellers, you know, wanted more for their house and the buyers want to lessen, I was like, "Listen, I have enough stress in my life. I don't need more from my career, I need peace in my life. And my son needs me to be a peaceful mom, not a monster mom." Which is how I felt. I was mean. And so I made the decision at that time to do something else. And I didn't really know what it was, I was also flat broke. So we lost our houses in the housing market crash, we had to. I had no money, literally negative money. And so I just was like, "What can I do?" And I also was not ready to put my son in full time childcare. My husband had moved away. And so I was a full time single mom, and I just really felt like he's already missing one parent, like, am I going to be gone all day too? And so, I was just, like, begging the universe to give me an idea. And I had this idea to start an eco-friendly house cleaning company, because what do I know how to do that I can do better than other people and make money doing it, and will give me time flexibility. And I was like I'm not beneath scrubbing toilets. I'll do it. So I started an eco-friendly house cleaning company. The reason... And then I thought "Oh, I'll do eco friendly because I started using eco friendly products. And I'm loving them." And people are into that. I was in Denver, you know, so it's crunchy. And I was very lucky that I had this huge, you know, sphere of influence. And so I put together a little flier and I emailed it out and I got clients really quickly. And I was spending long days cleaning houses. I didn't know the right way to do it, but I learned. And so I eventually grew that into a well oiled machine that allowed me to go back to school. And I got my degree in organizational management. I still was spending... it still was like working three days a week. And I was spending a lot of time with my son. And then I sold that one in Denver. And then I started another. I moved to Austin to be close to my family. Started another one in Austin, sold that after two years. And then that's when I was like, "Now what do I do? I don't even know. I don't even know what jobs are out there. I've only ever worked for myself. So how do I get a job?"

Scott Anthony Barlow 09:12

What is this thing?

Erin Szczerba 09:14

Yeah, it was like, "do I have skills? I don't even know. Can my skills be used in corporate America?" So then I just started to investigate. I just started looking and talking to people and one thing led to another and I actually asked a friend's husband who was an executive director at Dell to review my resume and a job offer I had received from a very small company and turned out that he actually had just opened up a wreck on his team. He needed someone to be a Marketing and Communications Manager. And he was like, "you have pretty much everything that I'm looking for. And here's what I would need you to do." I literally didn't understand the words coming out of his mouth. And I was like, "I am so afraid, but I've only ever done what I already knew how to do. So I'm just going to try something new that I'm not already good at." And it was way more money than I had been making. And it was super exciting and very scary. And I became, you know, the least informed person in the room real fast and figured it out.

Scott Anthony Barlow 10:24

When you were at that point in time, what was the scariest part for you to jump into that, as you called it, you know, thing that you had never done before?

Erin Szczerba 10:34

Well, it was just... I was afraid that I think I had definite imposter syndrome. I was really afraid that people will find out that I was totally incompetent and should never have been given that job with that salary.

Scott Anthony Barlow 10:51

The way you talk about that, I am guessing you know that, at this point, almost everybody feels that way to various different times, sometimes many different times. What ended up helping you be able to, not just jump in, but move through that?

Erin Szczerba 11:10

You know, I think it was that I was surrounded by really good people. And I was very honest with the people on my team and with my boss. I felt overwhelmed. And that I, you know, these huge conglomerates use acronyms that nobody else knows. And then they change their acronyms like every other year too. So, a lot of times, nobody knows what acronym somebody's using. And so I was like, I need, like, a dictionary for these acronyms. And so I was really honest with people that I was feeling overwhelmed. But a lot of people told me, you've got to get used to that .You have to get used to not knowing. You have to, like, trust that you're going to find a way and just make small, valuable inputs.

Scott Anthony Barlow 11:59

Why do you think it is, in your opinion, that we put so much... we being... many people all over the world put so much pressure on ourselves to know all the things as opposed to trusting that it can be figured out in one way or another?

Erin Szczerba 12:17

Well, I think that is because people don't really broadcast their lack of knowledge and the struggle, you know. I only was seeing the results of people who'd been at Dell for over 10 years. And it's also very much a... a corporate culture is very much, you know, achievement, like you're hearing about the people the overachievers over and over again. And so to not immediately be an overachiever is like, "oh, no. I must suck." And I do. It's very painful. And I do... I mean, I really am loving LinkedIn these days, because I feel like people are finally being super transparent and honest on there. And people are ready for some honesty about the hard stuff, about work, and I really liked that.

Scott Anthony Barlow 13:13

So what happened for you? What happened for you? You had eight years at Dell, I know that you enjoyed many things over the course of that time, what caused you to decide eventually that, "you know what, I think I'm ready for something else."?

Erin Szczerba 13:30

Well, I'm the kind of person who... I love to see, like, what's the next thing I'm going for. So for me, it was a promotion. I was an independent contributor. And there are several levels of independent contributors and I had moved up to the highest level of independent contributor at Dell, which meant that then I needed for me to move up again, I was going to need to go into people management. And my leaders were saying, "you know, you should be a people leader, obviously, you should do it." And so I started looking at these roles, and I actually interviewed for one. But even though this people leader didn't hire me, he wanted to have a follow up interview with me and talk about, like, "what's next for you? And how can I help you get there?" What I learned was that I was going to really need to begin eating, breathing and sleeping if I was going to move into a people management position. Because first of all, there's not that many, there's fewer available than the independent contributor positions, and more is expected of you. You're kind of that catch all in that catch all position when you're, you know, entry and enter into the people management. So I just was like, "You know what, I just can't do it. I'm just... Dell is a great company that I don't want to talk about or think about storage or servers anymore. I don't care about them. That's just the truth. I like what they do for me in my life, but I don't care about them." So that's when I just was like, I don't know. I don't know where I would go from here. And I think there's a whole world of opportunity out there that I'm not aware of that I need help figuring it out.

Scott Anthony Barlow 15:17

I think that's a amazing because it's not easy to come to that realization where you said, you know, I just don't care about server like, I think that it's easy to say that in hindsight, but when we're there, when we are experiencing and going through all those things in the moment, it's like, "Well, should I? Shouldn't I?" And all the questions come up. So I think it may sound... it's easy for us to just gloss over that. That was a smaller thing. But that's actually really powerful that you came to that conclusion overall. What helped you come to that conclusion? Was it simply the conversation that you had about, here's what would be required? Or were there other things going on at that same time where it helped with that realization for you?

Erin Szczerba 16:10

Yeah, well, that's a good point. I definitely went through a season, a long season where I was finding it very hard to do my work. And I had my projects I was working on, and a lot of it was, you know, there was my maintenance work. And then there was some strategic things I needed to be working on and some problems I needed to be solving. And that's my jam. I love that. And I was feeling extremely demotivated. And I felt like something was wrong with me. And I was being a bad employee. And actually, the funny story, maybe this will be encouraging, or maybe people will think "what?", but I... for my review in 2021, my annual review was in March of 2021. And I had already... 2020 was such a bonkers year. And I, without the travel and without the events, I mean, I was coming up with ways to connect our partners with our account executives, which is part of my job. But I was like, "I'm not doing nearly as much as I used to do." And I was feeling really guilty about it. And I thought for sure, in my review, that I was going to be told, like, "hey, we understand it's been hard, but you got to get it together." And then what I was told was that I was super creative, and I showed all of this, you know, great problem solving and strategic ability, and that I was one of the most... what was it? I was one of the most, like, flexible, adaptable people on the team, and then I was getting a big race. Like, what? Oh, my gosh. So I mean, so that was helpful. But then, so I didn't feel as bad about my brain fog and my demotivation. But then there's only so long that you can, like, show up every day to work that way, you know, that's just not gonna work for me. I need to be excited about what I'm doing. I can't just, like, trudge along and collect a paycheck. And my leader at the time was like, "give some good thought to what you really want to do."

Scott Anthony Barlow 18:25

I think that is... that's a story that I've heard over and over again, in various different, like, names and companies, and job changed. But the commonality of somebody who, like in your case, you were going to work, you're feeling guilty about being able to contribute in the way that you wanted to. And then the perception of everybody else is that you're knocking it out of the park, that you're doing really well, "hey, here's more money." And that is... it's a weird position to be in, I think, from chatting with many people that have experienced that. But I think what's really powerful for me is that you... instead of just staying in that position, because it's actually I think, arguably easier to just stay in that position where people are telling you, "You're doing an awesome job. This is fantastic, like, keep on going." But instead, you started taking action to do something about it so that you could find the right ways that you wanted to contribute. So you didn't have to have those feelings anymore. So kudos to you, first of all, and what did you learn out of that?

Erin Szczerba 19:34

Oh, I think I learned that I do good... I think I learned that I do good work, first of all. And I also learned that I can do way better work. I'm able to do way better work than I've ever done. And that I'm much more motivated by, you know, aligned values than I am by a paycheck.

Scott Anthony Barlow 20:02

When you say aligned values, tell me what really drives it for you? Like, what are some of the things that you value the most, that have to be there to create an amazing situation for you?

Erin Szczerba 20:16

So I want to be problem solving personally, you know. I want to be able to know that I'm solving a problem that actually directly impacts someone's life that is important to me. And that, you know, I can see the impact that it's making on individuals. And I also need to be in a decision making role. And I need to be in a visionary role, where I say, "here are the problems that I see. And these are the solutions, but I think we can do better than those solutions. Let's find new solutions, put legs on them, and see how much more impactful that is." And I need to be much closer to the customer.

Scott Anthony Barlow 21:14

So when you didn't have those values aligned, what did it feel like that was associated with having those gaps or having the lack of fit?

Erin Szczerba 21:28

It felt like I was wearing 2000 pounds of bricks. I felt depressed. I had major brain fog. Any action I needed to take felt like, you know, I'm wearing this backpack of bricks trying to take the steps necessary. It's just... and then after a day like that, where I really didn't feel energized, I didn't feel confident, I felt bad about myself.

Scott Anthony Barlow 21:58

That's, you know, that's... I haven't heard anybody describe it like that. But that's actually very similar to the way that I felt, too, when I was misaligned with my values that ton of like, drudging through almost carrying all of that extra weight. So I appreciate that description on many different levels. So all of this ended up leading you to accept a different role outside the company. And some things fit about that role, but ultimately, some things did not fit too. So tell me a little bit about what happened. And what took you through that next evolution.

Erin Szczerba 22:37

Yeah. So working with my coach at Happen To Your Career, Alistair, we... Alistair helped me to see that I needed to be in some sort of client facing sales role. Everything that all my strengths, all of that add up to, you know, it's obvious. And then going through these exercises that I went through, I just could not deny that what I really wanted was to be working with clients in real estate every day. And that scared me because I had experienced financial insecurity before, I was a real estate agent during the market crash, it was a very difficult time. And I was in a place of financial security, which I was not willing to give up. And so Alistair worked with me on addressing the fear of the scarcity. And so like, what can I do to, like, Safeguard myself from these things that I'm afraid of. So that's no longer a fear of mine– doesn't have to be a fear. And I left it out, because like, the fear was real, you know, those are real things to be afraid of. But those don't have to be your reality. All of those things are solvable. So, you know, I was giving up benefits, I was giving up my health insurance, I was gonna give up my 401(k) match, and I have a son going into college, and then I was giving up my regular paycheck. So those things I worked through, and I figured out what to I need to feel confident about leaving Dell. And part of that was choosing a new brokerage, where I was able to get more service and support from my commission split that I would be paying it than I'd had previously. That was important to me as well. But I couldn't shake like I still had this "what if", like, surely this is just a reality that I'm going to be really slow in real estate and I'm not going to have any money and then I'm going to feel this way and my partner is going to be impacted and my gonna lose my relationship. I mean, that's like, that's the road going down– the spiral. And so when it came about that there was a position opening at this new brokerage that I had joined as an agent Success Manager, I was like, "Ooh, what's that?" And then I read the job description, and I was like, "Oh, that sounds perfect for me, actually" because it was, you know, continuing to produce, you know, sell real estate, while also helping agents to sell more, basically, business development with agents at the brokerage, I love to do. I love helping people. So it just seemed like such a, like a miracle felt like a gift from the universe here where I'm going to solve all your problems, you're going to have a regular salary, and you'll still be able to sell real estate and you're just going to be only in real estate, not, you know, one industry plus real estate. So I was hungry for that job. I was like, "I'm gonna get this job." And I did.

Scott Anthony Barlow 25:57

So you had your mind on this, and you went and got it. Because that's what you do. And that's honestly part of what you're great at. But also, it sounded like, there were some things since you got settled that really quickly, that weren't in alignment as well as you thought they would be. Tell me about that.

Erin Szczerba 26:15

Well, one of the things I did not think about, because I think I, you know, I had several different bosses at Dell, and some were a better fit for me than others. I'm sure I was a better employee for some of these bosses than some others and a worse employee. But I did not think about what I really needed in a leader or a manager. I made assumptions that certain qualities were there, based on what I knew about the brokerage and the services and the, you know, the competency of the agents. And I definitely... those assumptions led me to not be curious, not ask certain questions and move, just jump in with zero reservations. And then, yeah, I think I could say, it was not a good fit for either me or my leader.

Scott Anthony Barlow 27:23

If you could go back and do it over again, what do you think some of the questions you would have asked? Or what would you have done additionally in order to understand more about that?

Erin Szczerba 27:34

Well, I think that I would have asked about, you know, what are the expectations of me as a worker? How do you like to work? Are you... it didn't occur to me, because you can't do this at Dell, right? Like, Michael Dell can't say, "I want all 150,000 of you to do everything the way I would do it." You can't become Dell Technologies if you do that, right? So I had never experienced that before. So I didn't actually know that it could be a thing. Knowing what I know now, I would have gone back and said, "What is the voice of the brokerage? And do I have the flexibility to bring my voice? Or do I need to do this all in a certain way?" Like, those are the things I know now that don't work for me, you know, any sort of restriction around that doesn't work for me.

Scott Anthony Barlow 28:31

Well I think just getting to know you a little bit, you need that type of autonomy. I mean, we all as humans need some level of autonomy. However, what we need as individuals can be drastically different. And I think that's your own... one of the pieces at least of your own personal brand of autonomy that you need that creates much more fulfillment for you. So I can definitely see that and fully appreciate that. That's super cool that you know that now. So bring us full circle here. What caused you to decide, "Okay, you know what, I accepted this role. I went out and got it, I wouldn't did the thing that I'm great at, and it's not a fit." And you made that decision. We already know some of the reasons why it wasn't as great of a fit as what you were looking for. But what cinched the decision for you and then what did you end up moving to?

Erin Szczerba 29:28

Well, ultimately, the decision was made for me to leave that role. And I'm glad because I am not a quitter. So I was very determined to figure out how to make it work because there was so much in that role that the work of it that I really enjoyed. So I was very determined to figure out how to make it work even though I was growing more miserable by the day. And so then, I did have a choice after that. Okay, so I'm selling real estate and I was actively selling real estate when this happened. And I had a choice, do I just sell real estate? Or do I try to find something another sort of filler position? And I talked to, you know, several, very wise people about it, talk to Alistair about it. And the consensus was always the universe has shown you what you need to do. And you need to trust yourself, you're fully competent, you're great at it, it's real estate, you need to sell real estate. And it really was a mindset shift for me. You know, it really was a, I have to look... in order for me to do this, I have to look at the world in abundance. I can't be looking at the scarcity side. Because whichever one I'm focused on is what I'm wanting to get. And so I just really started thinking about what do I want my real estate business to look like. And that's what excites me. And now I get to think about, like, what's important to me is not selling the most real estate of anybody else in the area, I'm never going to do that. I'm not because I don't care that much about having huge sales. I would much rather make an impact on people who... because for me, selling real estate is easy. I've done it hundreds of times. But for the average person who doesn't sell houses every day, trying to figure out how to get from where they are to where they want to be, is really challenging. And it often feels overwhelming. And so they just don't do it. So if I can help people figure out how to get from where they are to where they want to be, and look at what are those obstacles, how do we overcome those obstacles– very much like what Alistair did with me when I was trying to figure out how to go from Dell to real estate, then I'm helping them do something that they wouldn't otherwise be able to do, and that's super fulfilling to me. And as long as I'm focusing on that, I'm going to have plenty. I'll have plenty.

Scott Anthony Barlow 32:15

Do you feel like you would have had that mindset shift as quickly? Had you not gone through that set of experiences that we just talked about?

Erin Szczerba 32:24

Probably not, because having been thrust into that position is so much different than saying, "Okay, now I'm ready." I could potentially still be at Dell, you know? Because I just... it would just feel like, was now the right time to pull the trigger? I don't know, you know,

Scott Anthony Barlow 32:44

Roughly 20 years ago when I left an organization, not by my choice, as a regional manager, I spent so long going back and forth. I spent months and months and months and months, going back and forth. And eventually they decided for me, and I think it is, as crazy as it probably sounds to many different people, probably the best gift that they could have given me. I could still be at that organization today 20 years later, like fully unhappy in so many different ways. So I am very thankful for sometimes the weird ways that happens. And you called it the you know, the universe speaking to you. Also, I would say that in addition to that, sometimes it just becomes obvious to everyone else to, like, what your strengths and your gifts are. And sometimes we need a little extra nudge in so many different ways.

Erin Szczerba 33:36

Yeah, totally.

Scott Anthony Barlow 33:37

I'm so happy for you that it worked out in this particular way. And I am thankful that we got the opportunity to help out in any part of that. And also, I am curious, what would you advise someone to do? Or what advice would you give for someone who's back in that situation where you were at with Dell, where you realized, "okay, this is not it for me. I know that I need to do something different. But..." you know, what is that? And, like, should I even fully commit to that direction? What advice would you give to that person who's there?

Erin Szczerba 34:19

I mean, I would definitely say that you've got to embrace that you don't know what you don't know. And that if you're feeling at all dissatisfied with where you're at or like maybe there's something more than you've got to go down every, you know, hallway and look at every nook and cranny to figure out what's your sweet spot. And it's so... I think it can be... we can get really small worlds in work, and we can have absolutely no clue what else is out there. And honestly, I mean, the truth, it's because I was listening to your podcast, and I just loved hearing people's stories that I realized like I can... there's something out there, that's the perfect fit for me. I don't know what it is, and I need some help figuring it out, but I believe I'm going to find that thing that's perfect for me.

Scott Anthony Barlow 35:30

Many of the stories that you've heard on the podcast are from listeners that have decided they want to take action, and taking the first step of having a conversation with our team to try and figure out how we can help. And if you want to implement what you have heard, and you want to completely change your life and your career, then let's figure out how we can help. So here's what I would suggest, just open your phone right now and open your email app. And I'm going to give you my personal email address, scott@happentoyourcareer.com just email me and put 'Conversation' in the subject line. And then when you do that, I'll introduce you to the right person on our team. And you can have a conversation with us, we'll try and understand your goals and what you want to accomplish in your career no matter where you're at. And we can figure out the very best way that we can help you and your situation. So open up right now and send me an email with 'Conversation' in the subject line; scott@happentoyourcareer.com.

Scott Anthony Barlow 36:34

Hey, I hope you loved this episode. Thanks so much for listening. And if this has been helpful, then please share this podcast with your friends, with your family, with your co-workers that badly need it. Here's a sneak peek into what we have coming up in store for you next week.

Speaker 3 36:53

I think the whole thing is a great evolution because I've always tried to tell myself that what I need to know to move forward is in each step.

Scott Anthony Barlow 37:04

Many careers are made up of a string of mediocre jobs. And if you're a high performer, by the way, spoiler alert, if you're listening to this podcast, you likely are a high performer. But if you're a high performer, mediocrity can feel like prison. a prison with no doors, no windows and no escape. Okay, that's actually starting to sound more like a coffin. Anyhow, let me pivot to some great news. Just because you've only ever had mediocre jobs does not mean that's all there is out there. There's so much more. And there is a career that is the right fit for you that actually can help you be more happy more often and influence your level of fulfillment, happiness, Career progress doesn't mean knowing exactly what you want from day one of your career, and so many of us feel like we need to know that like all the time, so much pressure. Oh, and it doesn't mean we're necessarily working to climb the corporate ladder. Career progress is really taking your learnings from each of your roles, even the mediocre ones, determining what you enjoyed about each of them, what worked and using those experiences to build, what we like to call your ideal career profile. All that and plenty more next week right here on Happen To Your Career. Make sure that you don't miss it. And if you haven't already, click Subscribe on your podcast player so that you can download this podcast in your sleep, and you get it automatically, even the bonus episodes every single week, sometimes multiple times a week. Until next week. Adios. I'm out.

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Reinventing Yourself To Earn Career Fulfillment With Dr. Marshall Goldsmith

on this episode

Do any of these sound familiar? “I’ll be happy when I get a raise… My life will feel complete once I make it to the top of my industry… If I could just increase my salary by $100K, the rest of my life would fall into place.” Linking achievement to happiness or contentment is a common theme in today’s society, especially when it comes to evaluating a career.

However, to live a fulfilling life and do meaningful work you must learn how to love the life you have, and live without regret. Dr. Marshall Goldsmith discusses earning your path to fulfillment & continually reinventing yourself so you are never truly stuck.   

Check out Marshall’s new book: The Earned Life

What you’ll learn

  • How to live with less regret by perpetually reinventing yourself
  • Why regret and fulfillment are polar opposites
  • How to have confidence in starting over in your career or switching industries
  • The problem with our society’s overfocus on achievement 

Success Stories

The hardest part was getting overfitting myself into a job board. Because after about a decade of following job boards and what careers were trending in on the uprise, you really get in this holding pattern of not acknowledging what you want. It was you and your podcast and your CCB program. So, more background, I went through your CCB program a year ago. But, I finished it less than a year ago. And some of the tools are you have us design this ideal career profile. And so, you make us acknowledge all of these different aspects and put it together in one sheet. And so, it really visually lays it out that you can combine them.

Allison Curbow, Career Solutions Coach, United States/Canada

The way you guys have it laid out it just, it makes it easier to move through the process, because the steps are laid out such a way that it's clear. It's that extra support to help you move through the process that helps you move through the program.

Kristy Wenz, Chief Communications Officer, United States/Canada

I think one of the reasons the podcast has been so helpful to me is because you talk to people in different roles, and all of a sudden I have exposure to people in different roles. Talking about why they got there and what they like about it.

Laura Morrison, Senior Product Manager, United States/Canada

One of the most key things we talked about was feeling instead of thinking, I would think all the time, about this and that, I would just take time to feel. That is the key for really understanding where you are supposed to be and what you love.

Kelly , Leadership Recruiter, United States/Canada

Marshall Goldsmith 00:01

What advice would a wise 95 year old you, looking at death, who knew what mattered and what didn't? And what was important and what's not important? What advice would that old person have for you who’s listening to me right now?

Introduction 00:19

This is the Happen To Your Career podcast, with Scott Anthony Barlow. We help you stop doing work that doesn't fit you, figure out what does and make it happen. We help you define the work that's unapologetically you, and then go get it. If you're ready to make a change, keep listening. Here's Scott. Here's Scott. Here's Scott.

Scott Anthony Barlow 00:44

How many versions of you are there? No, I'm not talking about alternate universes or anything crazy like that. Here's what I mean. Do you think you're the same person you were 10 years ago? About five years ago? I'm gonna say probably not. Yet, so often when I talk to people about making a career change, they feel stuck on a career path that 18 year old or 20 year old them selected and said "Hey, this is what I want to do." And ultimately, they're scared to make a change because they believe they'll regret leaving their career comfort zone.

Marshall Goldsmith 01:22

Carrying around regret is actually a choice. You don't have to carry this stuff around you, you choose to carry this stuff around.

Scott Anthony Barlow 01:30

That's Dr. Marshall Goldsmith. Dr. Goldsmith has been recognized as one of the top 10 Business thinkers in the world. And he's also a top rated executive coach, actually, he pretty much invented the word executive coach. He's been coaching for nearly 40 years and has traveled around the world to share his groundbreaking, yep, groundbreaking is the right word, leadership development tools. His coaching clients include CEOs of Ford, Pfizer, Walmart, Mayo Clinic, and many other high level executives. Dr. Goldsmith is also a prolific author with 49 books under his belt, including six best sellers. This was such a fun conversation. Marshall and I discussed so many topics. And I'm really excited for you to learn from him. Specifically, though, I want you to listen for, in our conversation, about how he talks about perpetually reinventing yourself. All right, here he is talking about where he started out in his career.

Marshall Goldsmith 02:30

Well, you know, I was a college professor and I met a very famous man named Dr. Paul Hersey. And he got double booked. And, you know, I basically was wise enough to carry the bags and serve coffee and, you know, just do whatever grunt work, so I could just sit in his classes for free. And so I just watched him teach and he was invented "Situational Leadership" with Ken Blanchard and he got double booked. And he said, "Can you do what I do?" I said, "I don't know." He said, "I need help. Can you do this?" I said, "I don't know." He said, "I'll pay $1,000 per day." I was making $15,000 a year. I was 28 years old. It was 43–no, it was 45 years ago, that was a lot of money for a kid from Kentucky. And I said, "Well, I'll give it a try." I did a program for the Metropolitan Life Insurance Company. They were incredibly pissed off when I showed up because it wasn't him. But I got ranked first place of all the speakers. And they said, "Well, this guy was good. Send him again." Paul said, "Do you want to do this again?" I said, "I'm making 15,000 a year, you're paying me 1000 a day? Yes, I will do this again." And that's how I got into the speaking and then coaching, also, largely by accident. I'm a quote "pioneer" in something called customized 360 degree feedback, a pioneers and I may give you when you get old. So I'm a pioneer in this customized 360 degree feedback. And I was working with a CEO and I said, "I get this kid working for us– young, smart, dedicated, hard working, driven to achieve, brilliant jerk." And I said "It'd be worth a fortune to me if he changed his behavior. So admired to turn fortune us and maybe I can help him." He said, "I doubt it." I said, "I'll try." He said, "I doubt it. But, I came up with an idea." I said, "I work with that guy for a year. If he gets better pay me, if you don't get better it's free." You know what he said? "Sold." There was nothing called executive coaching. I made that up. That's how I got into coaching.

Scott Anthony Barlow 04:21

I love that. It also begs the question then... what was it, really, initially just the opportunity where you're looking at it, going, "Hey, I'm gonna make $1,000 a day here versus the $15,000 a year there." And if it was, initially, what caused you to keep going?

Marshall Goldsmith 04:42

Well, I like being a teacher. I mean, it wasn't like I was unhappy being a college professor. It was just very similar work, actually. I was still teaching, I enjoyed it even more. Because I got to work with real world executives, it was more exciting. So yeah, I'd love to work. It wasn't that I didn't like my previous work though, I enjoyed it, too, I just enjoyed the new work better.

Scott Anthony Barlow 05:03

One of the ideas that you talk about in your new book, "The Earned Life" is really the concept of what you call "the fulfillers", or those pieces and parts that create fulfillment, but also what takes away from fulfillment. So I want to get deep into both of those here in just a minute. But first, what do you consider to be those fulfillers?

Marshall Goldsmith 05:30

Well, if you look at life, there's six things I have people to really focus on. One is, do you have a sense of purpose? And then do you have some sort of an achievement? And then basically, you find meaning, are you happy? Are you building great relationships? And then are you engaged in President what you're doing? So that's that. And in the book, I kind of combined some of those and I talk about these three factors– our aspirations, which I think are the bigger purpose, "Why am I here? What does all this mean?" And our aspirations don't have a finish line. Then we have our ambitions, which revolve around actually the achievement of goals. And then we have our actions, which are day to day activities. And that part of the book has probably received the biggest positive risk reaction, because so many people are addicted to achievement. And so the people, historically, human beings have just been focused on the day to day action phase, you know, they're wandering through life, doing what you're told. And you know, they're not bad people, but they're just doing what's in front of them. Some people are kind of lost in the aspiration phase, or living up in the clouds. They don't do much for the world, but they have lofty thoughts. The people I work with, and probably most people on your calls, they're focused on achievement– they're achievers. And if you over focus on achievement, you can have some problems. One is in the book, I talk about this, I define "The Earned Life" as it's not based on results– never become ego attached to the results of what you do for a couple of reasons. One, you don't control the results of what you do. The end outcome is many factors outside of your control. And two, what if you do achieve these results? What happens next year? You have a more, more...how long does it make you happy, you know, week? So really, it's very counterintuitive, because almost all self help books are focused on, here's what's good about achievement. And this is unique in terms... this is– don't become attached to result, don't become over focused on achievement, you should try to achieve to achieve but don't think achievement is going to make you happy. Don't think achievement is going to make you feel good about yourself as a human being because it won't.

Scott Anthony Barlow 07:52

It does do a really nice job of guiding us towards... I'll be happy when the next thing or this thing or that thing occurs. That said, let me ask you about what you said a moment ago, though, you said "never become ego attached", if I heard you correctly, to what you do to results. So let's talk about that for just a moment. Because I found that, well, that is very useful. I found a lot of benefit out of that. I've also found that in many different ways, even though I know that it can be hard to do from time to time. So help me understand what you've seen is highly effective ways or things that even have worked for you or your clients to separate out the results from the ego attachment.

Marshall Goldsmith 08:43

Well, one of the guys in my... and I talked about our LPR groups in the book and one of the people...I had over the COVID the privilege of spending every weekend with 60 brilliant people and, you know, I mentioned their names in the book, and one of them was Safi Bahcall. Safi is a brilliant guy, probably has an IQ equal to mine and yours combined. Just a brilliant guy, PhD in physics from Stanford, and he wrote a book "Loonshots" and he's worth 10s of millions of dollars, started companies, work for presidents, you know, on and on. And you know, Safi finally said, he realized something that he thought–and he talks like a scientist–he thought that happiness was a dependent variable based on achievement. And he finally realized that happiness and achievement are independent variables. That you can achieve a lot and be happy, you can achieve a lot and be miserable, you can achieve nothing and be happy and you can achieve nothing and be miserable. They're basically independent variables. And the problem we have in the West is the, I'll be happy when... when I get the money status BMW condominium, when I achieve this stuff, and the reality is just doesn't work. Because we never get there. And by the way, this is hard because it's been hammered into our brains constantly. The most popular Western art form sounds like this...there is a person, the person is sad. No, they spend money, they buy a product and they become happy. This is called a commercial. I don't know if you've ever seen one of those, but that message has been hammered into our brains over and over and over again. It's totally pervasive. And the idea that, no, not really. You're not going to find happiness out there, there is no product you're going to buy, there's no achievement, there's no amount of money you're going to make. Half the people I coach are billionaires, there's no amount of money you're going to make, it's gonna make you find peace in life or happiness. Nothing wrong with making money to make money. Nothing wrong with achievement for achievement's sake. As long as you don't believe that, that's going to give you value as a human being. As long as you don't believe that's gonna make you happy. Because I can tell you it won't.

Scott Anthony Barlow 10:53

Let's talk about the opposite of fulfillment for just a minute here. In your book, you say that regret is the polar opposite of fulfillment. I thought that was a really interesting way to think about it. Also, you said one other very curious thing, and I'd like to ask you about it here. You say that regret is a devilish cocktail of agency and imagination.Can you explain that a little bit for me?

Marshall Goldsmith 11:19

Yeah, our regrets are when imagining what would have happened had we done something else. So, you know, it's like, "I could have done it. And I didn't do it." That's the combination of agency and imagination. "And here's what would have happened, had I done it."

Scott Anthony Barlow 11:35

Okay, so here's what I'm really interested in knowing from you because you've been diving into this for a while. And regret is not a... understanding regret is not a new thing for you. Also, I'm curious what have you have found to be the biggest misconceptions with regret today?

Marshall Goldsmith 11:55

I think a couple of misconceptions with regret. One misconception with regret is you have to keep carrying it around, and it sort of doesn't go away. And I think that a big misconception is that because you don't have to carry it around. Carrying around regret is actually a choice. You don't have to carry this stuff around, you choose to carry this stuff around. And one of the things I like in the book is called "The Every Breath Paradigm". And one of my reflections based on your good question is that, if you breathe and you think, "All right, think of those people in the past as a previous version of you." Well, you know, I tell people, take a breath. Think of all the previous versions of you. Now think of all of those people and all that they've given to you that's here. And into they make some mistakes, think about how hard they tried. Did they make some mistakes? Sure. Just forgive those people for being who they were. And the point is, you aren't those people. You see, when I say I feel regret is, you know, you're acting like you were those people. The 'you' that's listening to me right now is not the 'you' of 10 years ago. The father of this listening to me right now is not the father when your children were little, you've changed. And what you did then was done by a different person than you. One of my favorite stories in the book is that the husband and wife are in the car, and they're having a great weekend with the kids. And then he's driving home. And she starts in on what he did 10 years ago. And it's too bad he didn't do this and this. And what he says is, "I'm a different person than I was 10 years ago. And that guy, 10 years ago, did some stupid things. And I'm not that person. And you're not talking to that person anymore. I am a different person." And his wife said, "You're right. You are a different person. Why am I dredging up some 10 years ago, old person. That's not you. That was somebody 10 years ago." So I think a good way to get over regret is realizing in an existential or Buddhist way, that's not you. You're not the same person you were 10 years ago, you're not the same person who made that decision. We change as we go through life. Key point of the whole book is, you know, impermanence and the Buddhist concept of, you know, it's always a new me.

Scott Anthony Barlow 14:22

That was also one of my favorite stories in the book, coincidentally. And you casually mentioned something about "The Every Breath Paradigm". I can't remember... it must be pretty towards the beginning of the book, pretty much towards the beginning of the book. You mentioned that you started using that with clients quite a while ago, when other things that you were leveraging at the time just weren't working. So it just makes me curious about, where did you start to find that people were resonating with that? I would say it's a highly effective way to shift or reframe and I found it very helpful when I read it. But it makes me curious, like, where did you start finding that was working for people?

Marshall Goldsmith 15:06

Well, you know, one of the things I've always tried to help my clients with is not put themselves in stereotypical boxes. I mean, as long as we say, "that's just the way I am", there's a high probability you won't change very much. And most of us go through life saying, "That is me. That's just the way I am" as opposed to, "That was a previous rendition of me. I don't have to continue doing that." So for example, I'll be coaching some guy and he said, "Well, I can't listen, I've never been able to listen, I can't listen." So you got something stuck in your ears? You know, raise your right hand. Repeat after me. "My name is Joe, I do not have an incurable genetic defect. I can listen if I want to." Well, you know, I mean, we talk about ourselves, though, as if we have these incurable genetic defects. And one of the things that I think is helpful is getting people the every breath idea of "Hey, look. That was the me of the past. All right, the ‘me’ of the past didn't listen." Fine. And it's fine to apologize, say, "I'm sorry, I didn't listen, then. This is the 'me' of now. And 'me' of now doesn't have to repeat that. I can be a different person. And it's okay." And by the way, to me, that's not being a hypocrite or phony. That's been what you need to be in the situation.

Scott Anthony Barlow 16:20

To me, it feels like it is more realistic in some ways. I don't love the word realistic, because it gets tossed around in very negative ways. However, I think that it applies here so well. You talk about the idea of impermanence. And then that's where you showcase "The Every Breath". And I loved the idea of impermanence because it seems to be much more true with how life is. We don't stay in the same state forever. But I'm curious what for you, why do you think we latch on to this? Especially Western wise, we latch on to this idea that things are permanent in so many different ways. What do you believe causes that in your opinion?

Marshall Goldsmith 17:11

I think the whole worth Western ethos is the real 'you'. That there is this quote "real you" or this "fixed you". And as you journey through life, that is the 'you' that's here, and it's pretty unchangeable. You know, I mean, the whole concept of the same 'you' that lasts for eternity and all that, that's a much more western concept than the concept of the 'you' that's here today is not the same 'you' that was here a week ago, that we're ever changing, and that we're not really locked into this quote, "real me" thing. One of the things that I teach all my clients is, is to be what you need to be, you need to be what you need to be in the situation. And one of the chapters I like in the book is one on empathy. Because, you know, before this is something new for me, I thought of empathy was kind of a uniformly good thing. And then when I wrote the book, I realized empathy can be a very negative thing. Empathy can do more harm than good. For example, one type of empathy is the empathy of caring. Well, that sounds good, caring. And I love one example, in the book of the hedge fund manager, you don't think a hedge fund managers caring at all. So that's one reason I love the example. I'm listening to this one hedge fund manager interview another one. And he says, "Why don't you have a fund?" He says, "Because I'm not as good as I used to be." And he said, "What do you mean?" He said, "Well, in the old days, obviously, I'm worth billions of dollars. So I made 10s of billions, but I lost 10s of billions." but he said, "You know what, I didn't care." Then he said, "I started caring." I thought these are people's health care and retirements and...I started becoming much more conservative, much less effective. That's quite quit investing other people's money. Well, in the same way that the medical doctor doesn't operate on their kids. I'm the coach of the, you know, CEO of St. Jude's Children's Hospital, he watched this kids die every day. He can't carry that home with him. He's got to let it go. So to me, empathy is being what you need to be for the people you're with now. So for him, it's tough when a little kid dies, but he's got a family. They need him. He's got a wife, he's got kids. Well, when he comes home, he needs to be with them. He doesn't need to be back at the hospital. He needs to be with them. So the whole idea is really, "I am what I need to be now." Empathy is...I'm the person I need to be for the people with me now as opposed to this is what I feel like at the moment.

Scott Anthony Barlow 19:44

How do you reconcile that idea of, "be what you need to be" with the idea that you mentioned just a moment ago, where we, as Westerners, have a tendency to think more, like, I forget how you said it, but figure out who I am or be more of 'me', In your mind, how do you think about that in terms of, maybe reconcile the wrong word, but just tell me a little bit about how you think about that.

Marshall Goldsmith 20:09

The way I deal with that as a concept of professionalism. To me, when I coach a CEO, they need to, maybe, be nine different people in one day, you know, they can wake up, and then they have to do a performance appraisal, they have to have a board meeting, they go to a funeral, they give positive recognition. They're in all these different roles on the same day. They need to be the person who is in that role at that time. That is not to me being a phony, that's been a professional. One of the guys in the book I talked about Telly Leung. Telly literally played Aladdin on Broadway 1000 times. So I asked Telly, "How'd you do it? 1000 times, same role." And, you know, Telly's gay. And he said, "You know, I go out there, and I fall in love with the Princess every night." And every night, he said, "I was a little boy, eight years old, and I went to a Broadway play, and it was so nice, and the music and everything and it just...I loved it." And he said, "Every night, I think of the little boy." And it shows for the little boy. And the point is, it doesn't matter how he feels on, you know, like, my foot hurts, my aunt died last week, you know, suck it up, you're a professional! The kid in the audience, it's not their problem. You need to be who you need to be if that little kid in the audience, not because it's what you feel like being. So I actually had him come and talk to the Children's Hospital, which was really great for them.

Scott Anthony Barlow 21:39

That is fantastic. Interestingly enough, I remember having a conversation with Daniel Pink, another author. We've had him on the podcast, but he said something very similar in terms of, "Not be who you need to be." But he thinks about that idea, that concept in terms of professionalism. So that's resonating highly with me for a variety of different reasons. It also leads me to another topic, the greater topic of the book, like the book is, it's called "The Earned Life". Right? And even, you have a couple exercises in there. One in particular, is the idea of establishing, "what is earned even means to you." And you go on to provide a little bit of a definition throughout, of what earn might mean to you personally. However, I am interested in, not just what your definition of earned is, although I will ask you to share that for our audience. But also what are some of the lesser known examples in your own life that fit that definition of earned for you?

Marshall Goldsmith 22:44

Well, to me, you don't live an earned life, you're living an earned life. So what that means is, I'd say it's your efforts, your risks, and it's not focused on the results of what you do, it's tied to a higher level of aspiration. So the idea is not that you are live...you live an earned life, and you say, "Well, I did this. Now, I'm declaring victory. I won. I've done it. I earned it all." It's a constant process of returning. Bob Dylan said, "He who was not busy being born is busy dying." Well, I believe that. I think the very important as we go through life, we're constantly restarting. And the people that think they won, Michael Phelps after his 25th Gold Medal, thought about killing himself, you know, NFL players, disasters on the whole. My friend Curtis Barn is trying to help as many as he can. Many with drug problems, depression, suicide, you know, then with divorces, they lose their money. Why? They're looking for that result, that glory, and it has to be better than last year. It's a fool's game. So I think, you know, "The Earned Life" is every day you start over. You're the ex football player, okay? You're not the football player anymore. You're not living in Super Bowl Three. You're not living there anymore. You're a different person. That person that won the football game was nice, you're not that person. That was some kid. You're different. So how are you earning your life now, as opposed to just thinking about what you did in the past? And from my experience, thinking about what you did in the past just doesn't work.

Scott Anthony Barlow 24:24

What do you mean by that? Tell me more about that. When you say, what you did in the past or thinking about your experience from the past doesn't work.

Marshall Goldsmith 24:31

It's almost like vicarious living. In terms of the way I'd talked about it is vicarious living. One of the problems in our society is vicarious living. The average kid that's flunking out of school spends about 55 hours a week in non academic media, you know, movies, TV, video games, they're living vicariously, they're not living their own lives, they're living through other people. You can't have a great life if you're not living your own life. Vicarious living is living through other people. In the same way that vicarious living is living through the Kardashians or something like that, the football player who's living on Super Bowl Three is living vicariously. They're not the same person that won the Super Bowl, that's over. And to the degree, their value as a human being is tied up on that person, they can't win. Because the person who's talking to me now is not that person, and it's trying to live through that previous person, as opposed to saying, "Here I am now. How am I finding meaning in life now? How am I finding happiness now? How am I building relationships now? As opposed to what I did 30 years ago?"

Scott Anthony Barlow 25:38

What do you believe is most difficult or that people don't realize, as they are trained to shift how they're living, to focus on living in their own life?

Marshall Goldsmith 25:52

I think that we in the West, particularly, as we've discussed, are just lost in results, and the belief that somehow when I get to a certain point, it's all going to be okay. You know, what type of book ends with the same phrase–and they lived happily ever after– is a fairy tale. Well, I think we're chasing a fairy tale. That somehow I'm going to get there and then I'm going to live happily ever after, wherever there is that there is a there. And once, quote, "I get there" I will achieve this permanent state of happiness forever. As opposed to saying, "I'm starting over. I'm starting over every breath, I'm starting over it's a new me, and I'm going to enjoy what I'm doing. And I'm going to try to achieve something meaningful, and it's tied to a higher aspiration in my life." To the degree you can do that, you win. I mean, I've got some pretty clear research on this, assuming that you're healthy. And assuming that you have good relationships with people you love. And assuming that you have a middle class income, what matters in life? What matters in life is you have a purpose, you're doing something that you think is meaningful, you're achieving something connected to that purpose, and you love the process of what you're doing. If the answer is "yes" you just won the game of life. That's about all there is. If there's any more I'm not aware of what it is.

Scott Anthony Barlow 27:12

What advice would you give to people who are in transition? They're beginning to think about what they really actually want out of life. They're beginning to think more about their purpose, we have so many people that are listening right now that are in that spot, where they're reconsidering how they're living their life, and what they actually want, in so many different ways. So what advice would you give to that person who is in that state of transition?

Marshall Goldsmith 27:39

Well, I do a lot of work with former CEOs who are living your roles too. So I'm very familiar with this discussion. So I've done a lot of work with people of various transitions in life. So I would first say to people, be open minded. Be open minded. You don't know exactly what you're going to love. So be open minded. You may not think, well, I don't think I'd like to be a college president. Well, maybe you wouldn't like to be some college president. But maybe you'd like to be one college president. So be very open minded. Offers are good. I always encourage people get offers. You can always say no, but you can't say no to offers you don't have, be open minded, get offers and think, "Am I going to be doing something that, number one, I can achieve something? Number two, it's meaningful for me. And number three, I'm going to love doing it?" And the great answer is "yes". Do that. You're never gonna get it perfect, but get as close as you can.

Scott Anthony Barlow 28:32

You have, well, let me say that I think one of my favorite things about you is that you seem to ask so many questions that other people just wouldn't ask, or be afraid to ask or not ask for one reason or another. And I'm curious, what drives that for you?

Marshall Goldsmith 28:49

Well, I think for me, it's, one, is curiosity. And two is unkind of different. I mean, I've been studying Buddhism since I was 18. I'm kind of different. And I think that I'm just constantly looking for new and different things to do. And I always have a feeling I'm reinventing myself, I'm reinventing my own life as well. So, you know, that's it. And as I've grown older, the people I work with now, it used to be...my coaching has changed. My coaching used to be strictly helping successful leaders achieve positive long term change in their behavior. Now, though, I really work with people...so many people I work with now are already ridiculously successful. I've already achieved so much that now a lot of my life is just trying to help people have a better life. Help people find happiness, help people find meaning in life. Help people as I said, find fulfillment. So that's a large part of my work right now which I think is very important for me and fun. And again, they don't need me to help them achieve more. You know, they're doing quite fine on their own without me.

Scott Anthony Barlow 30:04

I would agree.

Marshall Goldsmith 30:06

They don't really need me. On the achievement scale, they're already 99.999.

Scott Anthony Barlow 30:11

They're doing fine.

Marshall Goldsmith 30:12

You really think going from a 99.999 to a 99.9999 is going to make any difference? No.

Scott Anthony Barlow 30:19

We'll call them marginal.

Marshall Goldsmith 30:20

It won't make any difference. Now, before we wrap up, can I finish with my favorite advice?

Scott Anthony Barlow 30:26

Yes, please.

Marshall Goldsmith 30:27

I always like to give people my favorite advice that is this: "take a deep breath". Ah, imagine that you're 95 years old, and you're just getting ready to die. Right before you take that last breath, you're given a beautiful gift, the ability to go back in time and talk to the person that's listening to me right now. The ability to help that person be a better professional, much more important, the ability to help that person have a better life. What advice would the wise 95 year old you looking at death, who knew what mattered and what didn't? What was important was not important. What advice would that old person have for the 'you' is listening to 'me' right now? Stop and breathe. Whatever you're thinking now, do that. In terms of a performance appraisal as the only one that will matter. Nettle person says, "You did the right thing." That old person says "You made a mistake." You really don't have to impress anyone else. Some friends of mine interviewed all folks who are dying got asked this question, "What advice would you give? On the personal side, three things. Thing number one, be happy now. That's what a lot of the book is– be happy now. Not next week, not next month, not when I get this or that. Find joy in the process of life itself. Because the process is all there is– be happy now. Number two is friends and family, don't get so busy climbing the road of success, you forget the people that love you. And then number three, if you have a dream, go for it. Because you don't go for it when you're 35, you may not when you're 45 and probably won't when you're 85. Business advice is much different. Number one, life is short, have fun. We're all gonna be equally dead here. Just have a good time. Enjoy the journey of life. Number two, do whatever you can do to help people. The main reason to help people has nothing to do with money or status or getting ahead, the main reason ill people's much deeper than 95 year old 'you' will be very proud of because you did and disappointed if you don't. And if you don't believe that's true. And if you any CEO who's retired, I've interviewed very many and asked him a question, what are you proud of? None of them have ever told me how big their office was. All they've ever talked about, so people would help. And then finally go for it. World's changing, your industries are changing, your life is changing, do what you think is right. You may not win, at least you tried. Back to regret old people, we almost never regret the risks we take and fail, we usually regret the risk we fail to take. And finally, as I've grown older, in some ways, my level of aspiration has gone down and down, my level of impact is going up and up, I quit worrying about what I'm not gonna change. So my goal on our little podcast here, number one, thank you so much for inviting me is pretty simple. If a couple of people listening to our little podcast have a little better life, I feel very good about our time together.

Scott Anthony Barlow 33:24

I appreciate it immensely. I have heard some of that advice. And you give it before and I've personally benefited from it. So I appreciate the opportunity to hear it live in conversation now. And thank you so much for making the time and taking the time. And also for people listening, I highly recommend the book. It's called "The Earned Life". And where can people find that, Marshall?

Marshall Goldsmith 33:51

They gave me a million dollar advance. So my guess is it's gonna be pretty much everywhere.

Scott Anthony Barlow 33:55

Everywhere. All the places you buy books go and search the area.

Marshall Goldsmith 34:00

I think it shouldn't be that hard to find. And then and also go to my website, www.marshallgoldsmith.com, my LinkedIn, my YouTube, I give everything away. I'm glad you brought that up, I forgot. All my material, you may copy, share, download, duplicate using church charity business nonprofit. And by the way, not only do I give it all away, if you want to modify it, modify it, you want to change it, change it, you want to put your name on it, put your name on it, I don't care. My feeling is if it helps anybody, please use it and I'll be honored if you use it in any way that produces any good in the world.

Scott Anthony Barlow 34:42

Many of the stories that you've heard on the podcast are from listeners that have decided they want to take action, and taking the first step of having a conversation with our team to try and figure out how we can help. And if you want to implement what you have heard, and you want to completely change your life and your career, then let's figure out how we can help. So here's what I would suggest, just open your phone right now and open your email app. And I'm going to give you my personal email address, scott@happentoyourcareer.com just email me and put 'Conversation' in the subject line. And then when you do that, I'll introduce you to the right person on our team. And you can have a conversation with us, we'll try and understand your goals and what you want to accomplish in your career no matter where you're at. And we can figure out the very best way that we can help you and your situation. So open up right now and send me an email with 'Conversation' in the subject line; scott@happentoyourcareer.com.

Scott Anthony Barlow 35:46

Hey, I hope you loved this episode. Thanks so much for listening. And if this has been helpful, then please share this podcast with your friends, with your family, with your co-workers that badly need it. Here's a sneak peek into what we have coming up in store for you next week.

Scott Anthony Barlow 36:05

Today, it's just you and me, talking about how to find the time to make a career change even when you are insanely busy. And the reason that we've wanted to do this type of episode for a really long time is this is one of the biggest things that stops people again and again and again. If you are wanting to make a career change, finding the time, making the time, prioritizing the time, those sound like they should be easy, and we all know they're not. And I don't want you to have to feel bad when it isn't easy. And instead, I wanted to be able to give you some ways to be able to find that time, take back that time and do something about it here.

Scott Anthony Barlow 36:52

All that and plenty more next week right here on Happen To Your Career. Make sure that you don't miss it. And if you haven't already, click Subscribe on your podcast player so that you can download this podcast in your sleep, and you get it automatically, even the bonus episodes every single week, sometimes multiple times a week. Until next week. Adios. I'm out.

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Pivoting To A Career That Fits When Your Priorities Change

on this episode

Aligning your career with your priorities can be challenging, but it’s not impossible. 

After 10 years as a high level marketing professional, Haley wanted to let her foot off the gas. She wanted a career that was more flexible for her family, but she was fearful a career pivot would jeopardize the experience and success she had gained over the past decade as a marketing executive. 

Learn how Haley made a career change to a role that aligned with her priorities (without derailing her career trajectory!)

What you’ll learn

  • How to know when it’s time to leave your long-term career (even if it’s going well!)
  • The importance of giving yourself permission to get out of your career comfort zone
  • How to align each phase of your life with your career
  • The benefits of taking small steps toward your ideal career 
  • Why you need a personal board of advisors
  • The importance of being selective and waiting for the right offer 

Success Stories

Getting clear on what I wanted helped me to recognize how perfect this opportunity was when it came along and the choice to switch was a no-brainer. Thanks for doing the work you do!

Austin Marlar, Frontend Developer, United States/Canada

Thank you both for inspiring me to always ask, "Why NOT me?" and stick to my values for what I want for my life. I couldn't be happier and more excited for this new life!

Lisa Schulter, Special Projects Manager, United States/Canada

After working many years in aerospace as a Manufacturing Engineer, I wanted to move into a Program Manager role without ever holding a PM title or certification. Scott and HTYC helped me to showcase my relevant strengths and made me feel confident and prepared for the interview stage. I landed the Project Manager job I was seeking even though there were qualified internal candidates available. I was able to avoid a disruptive family move and am loving my new position.

Andrew Gagnon, Project Manager, United States/Canada

The role is meeting my expectations… totally owning the marketing function. And luckily the founder/president is always forward-looking – he just presented us a huge strategy doc for the next year. So there will be an opportunity for us to grow beyond our initial audience, which is great. I applied (against conventional wisdom!) and went through a lengthy interview process. I did use the resume/cover letter chapter quite a bit to customize what I used to respond to the ad. I also found that using the Interview chapter was super helpful in formulating “SBO” oriented responses, and I even used some of them in the interview. Having those “case study” type responses was really helpful and I believe cemented my candidacy. BTW – they hired me completely over Skype and phone! I never met anyone from my company (in person) until last week at a conference.

Erica Fourrette, Marketing Director

Haley Stomp 00:01
I had been in a role for about 10 years and we had done amazing things. I had built a team, we had grown the business, so much success, so much fun, but I was at that point where it was more about maintaining an incremental growth. And I was ready, I was hungry for that next thing to challenge me.

Introduction 00:23
This is the Happen To Your Career podcast, with Scott Anthony Barlow. We help you stop doing work that doesn't fit you, figure out what does and make it happen. We help you define the work that's unapologetically you, and then go get it. If you're ready to make a change, keep listening. Here's Scott. Here's Scott. Here's Scott.

Scott Anthony Barlow 00:48
When my youngest son Grayson was born, I remember a shift that took place for me internally, and it went something like this. In my head, it sounded like, "Okay, I now have three small kids at home, and I am at work or commuting like 60, sometimes many more hours a week. And when I'm not there, I'm stressing about work. So something's gotta give, something's got to change." Now, this is similar to what happens for a lot of people. And maybe it's bringing a new child into the world. Maybe it's your favorite coworker find a new job. Something happens externally, where you decide it's time for a priority change, a priority shift. And making that decision alone can seem life changing, but it can also be kind of terrifying. It can seem like, "Okay, I want to leave. I want something new, but has my entire career, all my degrees, my experience, all the time it took to get here, has that been for nothing?

Haley Stomp 01:54
I mean, my job was my identity. So I had to figure out who was I without this job and what did I want to do. And there was some work for me to understand that, just because I left that role, I didn't leave all of my strengths behind. And I didn't leave, you know, who I was behind. All of that was still me.

Scott Anthony Barlow 02:15
That's Haley Stomp. And as you'll hear in just a little bit, Haley received her degree in chemical engineering, and later pivoted to marketing. She has now accumulated a lot of experience and is currently a fractional chief marketing officer. And just as importantly, if not more importantly, a mom. Haley realized it was time for another career pivot when her priorities begin shifting from her home life and work life, and they were no longer matching. I want you to take a listen in the conversation that I have with her, because you're going to hear how Haley came to terms with leaving the company that she had been at for well over a decade. And what it took for her to figure out what she wanted her career to look like, and how it could truly fit to the rest of her life. Here she is talking about where her career started.

Haley Stomp 03:11
Yeah, I've made a couple of big pivots during my career. So I graduated with a chemical engineering degree. And I went into engineering in a food production company. So I know how to make a lot of different things, breakfast, cereal, fruit, snacks, and cake and all kinds of stuff. So that was exciting. I did that for several years. And then I made a transition from that company to a different company. And when I switched to that job, I started my master's to get my MBA. And during my... when I was getting my degree at night, I started shifting from manufacturing into R&D and project management. And that gave me a whole view of all the different functions in a business. And I realized that marketing was having a lot of fun. They were getting to go do stuff and get out of the manufacturing plant. And so as I was finishing my degree, I tailored my classes to the marketing end. So by the time I got done with my master's, I had been eyeing a marketing job within the same company. I moved into that role. That was a big change for me to go from being an engineer to being charged marketing. And...

Scott Anthony Barlow 04:24
Okay, hold on. Let me ask you about that then. So was that really a case of where you're looking at other people in marketing and be like, "that looks like they get to have all the fun." Or were there other elements there that caused you to say, "Hey, I think I want to lean more towards marketing." Tell me about that.

Haley Stomp 04:42
Yeah, I mean, it was both. I was working on really important projects, but I literally bought a manure spreading truck for a project I was working on. I was working with sulfuric acid, which was dangerous. I was getting called in the middle of the night because pumps weren't running. So I'm doing all of these things that were interesting and exciting and I love the science and I loved that I was doing it. But I was seeing this business side, and people were getting to make big strategic decisions and get outside of those walls of the plant and go places and see people and do things. And I really wanted to be a part of the action.

Scott Anthony Barlow 05:17
Is that part of the... I've gotten to know you a little bit over the last year and a half. And one thing that has become very evident to me is, those strategic decisions are something that you are very good at. I'm curious, though, where you started to realize and recognize that, one, that was fun for you. Because it sounds like that was part of what you were alluding to. And then two, that that was something that you were or had the potential to be great at.

Haley Stomp 05:48
You know, I took a bridge role in between engineering and marketing, it was a project manager role. In that project manager role, I could take my project manager skills as an engineer and see all the potential problems, and I got to understand all the functions. And the thing I really liked doing, I got to report to the leadership team on how our project was doing. I get to tell them, "Here's where the problems are, here's where we need money, here's what's going well." And I loved that part of it, trying to direct the decisions and figure out and basically negotiate on the things that I think needed to happen so we could hit the goal. But that role was really, I think, where I discovered my love of being in that position.

Scott Anthony Barlow 06:30
So how did that influence then some of the changes that you made after that?

Haley Stomp 06:34
Yeah, so I applied for a marketing role when I graduated and moved out of the project manager role. Got the marketing role. And a couple months into this role, I had a presentation in Belgium. I got to fly to Belgium and give this presentation. And one of the leaders in the company approached me and she said, "Hey, we want to go work with this company in China. And we need somebody to launch this product for us globally, would you be interested?" I was like, "I know nothing about the product. I've never been to China. But yes."

Scott Anthony Barlow 07:05
Sure. That sounds great. Let's do it.

Haley Stomp 07:08
Yeah, and I mean, it was one of those sliding door moments for me where I just took a leap and just did it. It was probably the biggest pivot of my career to go do that, because it pushed me out of my comfort zone. And it just sent me down this track that was really eye opening and developing and changing on what I was going to be doing.

Scott Anthony Barlow 07:29
What were some of the biggest learnings out of that experience? Living outside your comfort zone.

Haley Stomp 07:38
I learned I couldn't be afraid to fly when you have to get on a 13 hour flight. You have to get over that in a hurry. You know, I think the main thing I learned is that I could do so much more than I gave myself credit for. I mean, I went to Asia by myself for a whole month. And I was also pretty scrappy, and you know, the big learning, I think, when you leave your culture and start working within other cultures, it's just how similar you are. And it was about building those relationships and understanding where people were coming from and building that team. And, you know, they're my teammates, like, a person that sits in the same town as me, they're the same as that in terms of our relationship and what we needed to do together.

Scott Anthony Barlow 08:19
I'm also curious, then, what caused you... after you started making these changes, recognizing what you enjoyed more, and then moving up the ladder with this organization, what were the pieces that caused you to recognize that you no longer wanted to move in the same path?

Haley Stomp 08:37
Yeah, I mean, I think my priorities shifted a little bit. I went through, you know, when I didn't have kids, I was doing a lot of this exciting climbing and traveling and all of that. And then when you start to have to balance, you know, a marriage and kids and all of this stuff, you just have to reprioritize a little bit. So I think it was that balancing act was definitely, you know, a reason to shift and think about how am I going to do all of this. And I think too, I've always had a project mindset. So as an engineer, you could be a process engineer, project engineer, I tended to be a project engineer. I wanted to start in an end date. And I wanted to see that. And then I wanted to move on to the next thing. And so I think there were a couple points where I was like, "Alright, I feel like I've gotten this to a good point, I need the next thing."

Scott Anthony Barlow 09:27
I need this project to be over and move on to a different.

Haley Stomp 09:30
Right. For the next one. Because this is more about maintaining, and more incremental growth, where I was looking maybe for some of those opportunities to make those big shifts.

Scott Anthony Barlow 09:40
So that's really fascinating. I think even that mindset of having a project outlook, and I found that that can be really helpful for people because when we're in a...what was the name of the last role you're at?

Haley Stomp 09:54
Senior Vice President of Global Marketing.

Scott Anthony Barlow 09:56
Yeah. When you're in, you know, that type of role where you're Senior Vice President of Global Marketing, it's perpetual, like, it just...it goes on. It is not necessarily something that unless you are treating it as a project with open and close and, you know, maybe even experimental type mindset, then it is perpetual. And I think that in itself creates a lot of challenges when other things start to change in your life, like, you describe, "hey, you know, I was married and had kids and there became other different priorities that started to become very important as well. And when something's perpetual or non-project, then it's harder I found to even think about, like, stepping away or changing the landscape or moving on to the next project or whatever." So I'm curious what that was like for you and whether you found the same experience, or what advice you might give to someone who's in that situation.

Haley Stomp 10:55
You know, I think one of the big learnings I've had in the last couple of years is that there are phases in life. You know, you go to college, and your eyes on the prize. I'm gonna get my degree, I'm gonna get this job, I'm focused on my career. And oh, by the way, I want to get married and have kids, but I'm focused on my career, focused on my career, and you're kind of going through your 20s. And even for me, I would say, my early 30s, like, this was all just going to work out. And I think the last couple of years, I really realized that, look, I'm in a different phase now. There was an article recently that I ran across where it talked about the three phases of a woman's career, and it was so helpful to say, "Oh, wait, this is normal. There are phases in a career. And as I'm getting older, as the things in my life priorities are changing, it's okay. It's normal that your career is going to look different along these phases." And that you're not just going to put the gas down 100% until you die, I mean, it's okay to kind of work everything together. And maybe that was the realization that this phase of my life needs to all fit together or stack together. It doesn't have to be– my career is driving everything and I'll try to fit everything in there. It's more like– how do I make this phase of my life ideal with all of the factors that are in it? So, you know, on your project versus perpetual, I think it was about giving myself permission to say, "I get to design the space on how it works for me, instead of just following along the career trajectory and hoping everything else fits in."

Scott Anthony Barlow 12:34
That makes a lot of sense. What made you finally decide that I'm going to make a career change from that role, that situation, that organization? What took place that caused you to decide?

Haley Stomp 12:50
Yeah, so two years before I left, I had been in a role for about 10 years, and we had done amazing things. I had built a team, we had grown the business, so much success, so much fun, but I was at that point, like, I was talking about that project versus perpetual where it was more about maintaining an incremental growth. And I was hungry for that next thing to challenge me.

Scott Anthony Barlow 13:12
That all the project.

Haley Stomp 13:13
I was ready. And so I was at a decision point internally in the company to... do I look outside, or do I look for something internal. And timing worked out really well for me to try this global role to go back to the global role. And putting my Superwoman cape on, I was going to spend half the time out of the country and do this amazing job. At the same time, my kids were starting to need more from me in terms of activities and eating and whatever it was, you know. So I think it was a little bit of a perfect storm in terms of it was the ultimate challenge. I tried to...I think about, like, watching the Olympics, and different dives have different difficulty ratings. I feel like I stepped into, like, "Okay, the highest difficulty rating. So if I perform it here, I should get a really good score, because the difficulty rating of everything I'm trying to do at once is pretty high." But I mean, I grew so much in those two years. And that was such a good experience. And it was a good decision to make that move, but COVID hit, and I think, holding all the balls that we had going in the air at the same time, COVID was finally the straw that broke the camel's back in terms of trying to keep all of these things moving at the same time, and it was just not sustainable.

Scott Anthony Barlow 14:34
What was the final thing? If you remember. If there was one thing that caused you to say, "Okay, this is I'm making the change."

Haley Stomp 14:44
I remember the day that I was like, alright, something's got to change. I was on a conference call. And I'd been on several conference calls and you know, I'd been really trying to keep it all going. And I just dropped off the call, and I got in my car–I left work, I got in my car, and I drove to my parents house. And I just said, "Look, I don't know if I can go back to work tomorrow, like, how am I going to get up tomorrow? I have all these things that need to be done. I need to talk about this." And so in the bucolic small town, Iowa way, we went to an apple orchard and bought some apples, we had a nice dinner, we talked about it. And the next morning, I got up, I called into the next conference call and drove home while I was on the call, and was like, "Alright, I'm gonna get through this. But I've made a decision that I need to make a change. And I need to figure out how to do that." So my project manager hat was going to go back on and say, you know, "What's my action that I need to take to get out of this place?" And I didn't mention this before. But earlier in my career, I had another moment where I was like, "things were not going well, I need to leave." And I gave myself, at that point, I gave myself three months, I said, "I'm doing this for three months, and I'm going to make it work. And if in three months, I haven't fixed it, then I will make a decision." And luckily, at that point, three months later, it was all going great. But in that pivot point in 2020, I just... I could feel that I needed to upset the applecart in an even bigger way to make it better.

Scott Anthony Barlow 16:24
After you made that decision, do you remember what it felt like at that point in time? What did that feel like?

Haley Stomp 16:31
Honestly, relief. I had a sense of relief, like, "Okay, I've made a decision." And I think, you know, I've noticed that a lot along the way. And Mo and I have talked about that, too, that... he told me "action brings clarity", and making the decision one way or another is such a relief, and it may not be the right decision, but man, just making that decision feels good. And it's like, alright, I made this decision. Now I can start moving on whatever plan is following that decision.

Scott Anthony Barlow 17:01
That is amazing. I also have felt that. And now actually, strangely, I use that as an indicator for whether or not I felt like making the right decision for me. If I'm getting some of those sense, same senses and feelings after I've made that decision that helps validate it. That said, though, I'm curious, what advice would you give to people who are in those same sorts of situations who are trying to make those types of decisions for themselves? Because it's hard.

Haley Stomp 17:31
You know, it's really hard. And I think so much about this. And I think from some of my other friends and contacts, too. I wish that I had a coach while I was still at my last job. I wish I had hired a career coach while I'm just within my company trying to make decisions and it's lonely at the top. And the farther you move up in a company, especially when you've been there for a while, people have seen you at different levels. And so when you get to the top, it's hard to find the right people to admit that you're not sure what to do, or you need help. And so you have to build that network. And yes, you build it within. But I absolutely think building it outside of where you're at is so helpful. And you know, when I left, I made a huge effort to build my personal board of advisors. And I had, I mean, I joined a women's networking group, I have Happen To Your Career, we have the Happen To Your Career group. Outside of that, I had my therapist, I had my friend who wanted help marketing, she started her life coaching business, so we were trading hour for hour. And then I had some other people that I... I just made a list, like, these are the people that are going to support me. But if I look back, I wish...I'm like, "Man, I would have enjoyed work more before if I would have done some of those things earlier. If I had worked harder to put that together." I just want to tell any HR person out there, any manager out there, help your people get that network, because it would be so beneficial.

Scott Anthony Barlow 17:38
[19:00] It creates a much healthier place to operate from is how I've always thought about it. As opposed to not having that network and having all those questions, like, should I be doing this? Should I not be doing this? Is this right for my career? Is this...like all the million things that go through and I've experienced the same thing, the further up you go in any organization, no matter what size it is, small or large, it definitely becomes far more challenging to find people to where you can talk through things like that, and it's still appropriate and productive and useful for the other people as well and yourself.

Haley Stomp 19:39
Yeah, and you know, we put a lot of pressure on people's managers, but I think finding a mentor is helpful, but the thing I liked about having a coach is, that person is dedicated to helping me. And, you know, in my case, Mo was seeing all kinds of other people in similar positions and so it was really helpful to hear, "Oh, you know, luckily there are a lot of other case studies and other people where we can draw information and draw experience from" and that was very helpful for me too.

Scott Anthony Barlow 20:08
You're the third person I've talked to today, that is... No, but seriously, though, like all joking aside, I can completely appreciate where that is very helpful. Because if it's normalized, whatever it is, whatever we're talking about, whatever type of challenge, if it's normalized, that alleviates some of the feelings of craziness, or whatever else, you know, other people might feel, I'm not even sure what to call that feeling, honestly.

Haley Stomp 20:36
I think there's so much responsibility. As a leader, you're trying to be there for your people, and you're showing strength, and you're showing resilience and all of those things. But it doesn't mean you wouldn't benefit from somehow, you know, or somebody to talk through these things with. And from the female perspective, when you work with a lot of males, sometimes it can be intimidating or hard to say, "Hey, I don't know what to do here, because you're already trying to look like you know what you're doing." So that was another factor sometimes, too is, "can I find another female who's like 10 years older than me to just kind of tell me how it's going? What do I need to do?" You know.

Scott Anthony Barlow 21:14
Yeah. When you look back, after you made that decision to make a change, and then as you started exploring what your next steps would look like, what was most challenging? Or what surprised you along the way?

Haley Stomp 21:32
I had to, I mean, my job was my identity. So I had to figure out who was I without this job? And what did I want to do? And there was some work for me to understand that, just because I left that role, I didn't leave all of my strengths behind. And I didn't leave you know who I was behind. All of that was still me. I could take that with me. And then I just needed to look for the next place to apply it. So I think it was an unraveling that idea of, you know, am I a failure for leaving this role? Was it because I couldn't handle it? Was there something wrong with me that I couldn't do this? And kind of getting to the point where, "no, that's absolutely not the case." And I think there was also a really positive feeling the day that I posted on LinkedIn that I had left that role. So many industry contacts had complimented the work I had done to that point. And I think that was all learning to say, "All right, I did this for a really long time. I've banked all this, this is my experience, and no one can take it from me. And I don't need to feel bad about making this decision for myself. It's okay, it's good." And again, life has phases, you make these changes, you don't have to stay at the same place your whole career. And sometimes it's okay to do that for yourself.

Scott Anthony Barlow 22:56
Why do you think that's so hard for so many of us?

Haley Stomp 23:00
Well, I mean, it's safe and comfortable and you know what you're doing, you've got that structure, you know, the bad and the good already, you don't have to learn that. And you have your network, and you have all of that, I think it's scary to let it all go. And just kind of be out there by yourself. And I think that's really hard. And the other thing, you know, when you're a manager, you don't want to leave your people, you feel bad about, "oh, I don't want to..."

Scott Anthony Barlow 23:26
That sense of responsibility. Yes, pervasive.

Haley Stomp 23:29
Yes. And then you have to remind yourself that look, any of these people could leave tomorrow. You have to be kind of selfish. And it can be hard to be selfish about those things when you've been trained to be in a leadership role, where your main job is to help develop people and to help your team, you know, to say, "Alright, I need to be selfish about what I need" especially after surviving the pandemic together, it can be really hard to just say, "All right, I gotta do this for me."

Scott Anthony Barlow 23:57
Yeah. So let's talk about that for just a second. I think that's really fascinating that you use the word selfish there, because I would argue that changing pieces so that you can make sure that you're taken care of, as well as taking care of your kids, your family, it's probably not actually that selfish, but it definitely feels selfish. I jokingly and seriously use that word a lot. I'm like, "go ahead and be selfish, like for a minute." But what do you think for you that feels selfish to where we need to use that word? Because you're not a selfish person. You're the furthest thing from selfish person that I can think of. Still, though, it feels that way. So tell me about that.

Haley Stomp 24:41
I will tell you, it doesn't feel that way anymore.

Scott Anthony Barlow 24:43
That's great.

Haley Stomp 24:44
Yes, I think at the time because you spend so much time building these things and you're so committed, you know, maybe we take so much out of the success and the things that we're able to do. It's really tangible. The rewards of working and doing that are very tangible. You get paid. You see you get praised. You see the results on a budget, on a sales sheet. You can really touch and feel those, the success of what you're doing. And so it's a very tangible way to see that what you're doing matters. It's not always tangible to see that I made chicken for my kids, and they're super happy. That's not...

Scott Anthony Barlow 25:25
Sometimes they're not super happy.

Haley Stomp 25:28
Yeah, actually, I guess they don't really like my cooking. But I think we tie so much of our worth into that and who we are into that. And, you know, and especially me, being a female in a more male dominated area for so long, being a first generation college student, I mean, I remember thinking at some point, I'm done. I don't have to prove anything to anybody else anymore. Like, I'm done, I can be done with that. And now it's about what works for me in this part of my life. And I only have eight more years till my kids go to college. And what do I want that next eight years to look like?

Scott Anthony Barlow 26:03
Yeah, we've definitely had that conversation many times over. Ours like, there's only this much time for this, for the kids, for... And that is definitely a driving force for me as well. I am also really curious, you said, "Hey, I don't feel that way anymore. I don't feel like it is selfish in the same way that I did at the time." What changed for you and what did you have to do for yourself, in order to get to that point to be able to look at it differently?

Haley Stomp 26:36
Well, I started writing, and I think that was helpful. I also think when I finally started talking to other people about other jobs, and explaining my experience, the reaction I would get with sometimes surprising. You know, when you're at the same place for so long, and you're always pushing and being pushed, and doing things, you don't actually realize maybe, you don't appreciate everything you've done, not everybody spinned up all the countries I've been to, not everybody's done the things I've done, but it's hard to realize that when you're in it. And so I think when I started looking at other opportunities and talking to other people, it was nice to see their reaction to, oh, you know, and just realize that, alright, there is value without this company, there's value without my title. My experiences here, I'm very comfortable and confident in what I have done. And so I think it was just starting to reach out and look at other positions and realize and be able to compare all those years, and what all that experience looks like, compared to other potential roles. And also just honestly, just talking to other people who have done it, listening to the podcast, I mean, you have so many good examples of nothing fell apart when they quit and found the next thing. Every one of those is this...

Scott Anthony Barlow 27:50
Life's going on. Crazy isn't it? Like, life still went on.

Haley Stomp 27:54
Alright, that was a huge thing for me like, oh, it's cool. If I don't leave the country for a month, guess what, I still have cool things to do. There's people to meet, life is going on, all around me outside of where I was at. And I just... I needed to actually see it to believe it.

Scott Anthony Barlow 28:11
Okay, let's go all the way back to when you made that decision. And you were maybe even just before that decision, maybe the month prior to that, because we have a lot of people that are listening to the podcast that are in that place right now. And they are considering, "Hey, do I stay? Do I go? If I went, what would that look like? What does the world is?" All the things that you know, having been there, run through all these crazy things that run through your mind. And also some of the not so crazy ones, too. And you don't necessarily know which ones or which. But what advice would you give to that person who's in that place? Who's trying to decide, you know, should I make a career change? If so, what does that look like? What does a better life or better career look like for me? What is extraordinary look like?

Haley Stomp 29:01
Yeah, I mean, well, if they're listening to the podcast, that's a great start. Because for me, it was just so helpful to hear other people make that decision and come out okay on the other side, that was really helpful. And I still have it up in front of me, on my board, the ideal career profile, like writing down here is what I want it to look like. And then you could even, you know, what I ended up doing was I made a spreadsheet with here all the things I want, here all the opportunities, and I would score it, and it would give me a really quantitative objective look at this. I mean, people could do that where they're currently at too, to see what was missing. You know, when I when I used to coach my team members, I'd be like, "Alright, you're not happy where you're at, but can we design something internally first? Can we look at that?" But I mean, honestly, I hate to be a broken record, but hire a coach. Go get yourself a career coach.

Scott Anthony Barlow 29:58
It's says so much easier. I very much have been in the camp over and over again. And my identity used to be built on, I can figure this out myself, like very, very much strong, like my dad is a wonderful, really wonderful role model. And also, he's the type of guy who just figured out like, never pay for anything. So that was what I grew up with. And well, in some cases, I'm still releasing that. And it's just, there are many things in life, it's just harder or impossible to do on your own. So I really appreciate that advice, not just because we have a team of coaches working with people all over the world.

Haley Stomp 30:36
Well, and I think, I mean, it's really daunting when you haven't updated your resume, or really been on LinkedIn, because you've been happy for a long time, or when you haven't done any of those things, it's so overwhelming to think about, I don't even know where to find a person to help me or how to do this. And so a couple years ago, I found somebody to help me rewrite my LinkedIn and my resume, just in case, you know, and I found Happen To Your Career by Googling, you know, and I was like, and I compared it with a few other things and less like, this one feels good. But I just kind of had to take some leaps of faith to find some of those resources. Because when you have to start, you have to start somewhere, I think that's the thing.

Scott Anthony Barlow 31:18
One last fun fact before we go. I feel really fortunate that I get to interact with a lot of our clients, not all of our clients, but you and I got to meet along the way. And that doesn't necessarily happen for everyone. But then later on, we actually talked about a role here at Happen To Your Career, which is something that doesn't happen all the time at all. And what was really cool, you mentioned your ideal career profile, which you said, "Hey, I still have up" and your ideal career profile, you know, helped us realize that what we were talking about at the time, it just honestly was not the right opportunity for you. And I think that that is so cool. And evidence of like, hey, that working and you staying in line with what is true for you.

Haley Stomp 32:02
Yeah, I think that was so helpful. And you know, there were a lot of times along the journey where I was like, I should take this job, you know, or I should take these jobs because I should get a job. And it was... it took a lot of patience and willpower and practice to say no to things that weren't right.

Scott Anthony Barlow 32:19
That's so hard.

Haley Stomp 32:20
Yeah. But as I went along, it got a little easier. But there are definitely points where I was like, I should probably just take this job. And I'm glad I didn't do that.

Scott Anthony Barlow 32:31
Well, kudos to you because I know how hard that is. And we've seen that same challenge with, at this point, thousands of people. And that is no easy feat. And it says something about the work that you did to get up to that point to where you could see that, yes, it feels like I should take this. But no, I shouldn't. Because it conflicts with all of my other priorities and what I hold dear and what is important to me in the next opportunity. So nice job.

Scott Anthony Barlow 33:03
Many of the stories that you've heard on the podcast are from listeners that have decided they wanted to take action, and taking the first step of having a conversation with our team to try and figure out how we can help. And if you want to implement what you have heard, and you want to completely change your life and your career, then let's figure out how we can help. So here's what I would suggest, just open your phone right now and open your email app. And I'm going to give you my personal email address, scott@happentoyourcareer.com just email me and put 'Conversation' in the subject line. And then when you do that, I'll introduce you to the right person on our team. And you can have a conversation with us, we'll try and understand your goals and what you want to accomplish in your career no matter where you're at. And we can figure out the very best way that we can help you and your situation. So open up right now and send me an email with 'Conversation' in the subject line; scott@happentoyourcareer.com.

Scott Anthony Barlow 34:08
Hey, I hope you loved this episode. Thanks so much for listening. And if this has been helpful, then please share this podcast with your friends, with your family, with your co-workers that badly need it. Here's a sneak peek into what we have coming up in store for you next week.

Speaker 3 34:26
The price tags are just made up. Somebody writes a price on your job the day before you walk in to talk about it. And whether you negotiate or not is a choice you get to make.

Scott Anthony Barlow 34:39
Let's time travel into the future for just a moment. It's a few months down the road, you've been working on a career change, finding the right organization, determining what matters most to you, all the things, you've been doing that for months now and your commitment has paid off. You've just received an offer from the organization that you want to work with very most, it's pretty much a wonderful fit all the way around. Okay, so you finish popping some champagne, you do some happy dancing, it's now time to negotiate. You might be thinking, "What? Negotiate and risk losing this amazing offer?" And that's so commonly the response. Or even if you're willing to negotiate, so many people think that it is a struggle, and it is something that they don't want to do, and it's undesirable. I want you to think about it like this, receiving that offer means, out of every single person that was considered for position they want you. Now, the balls in your court. So how do you propel yourself for that conversation? How do you make this amazing offer actually everything including on the finance side, including on the offer side, including the other things that can be structured into an offer? How do you make it all that you thought it could be into your ideal?

Scott Anthony Barlow 36:07
All that and plenty more next week right here on Happen To Your Career. Make sure that you don't miss it. And if you haven't already, click Subscribe on your podcast player so that you can download this podcast in your sleep, and you get it automatically, even the bonus episodes every single week, sometimes multiple times a week. Until next week. Adios. I'm out.

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How To Improve Your Conversation & Negotiation Skills With Kwame Christian

on this episode

We use negotiation every single day, many times without even realizing it… from getting our kids out the door in the morning to getting a raise at work.

Kwame Christian is a lawyer, negotiation expert and respected voice in the field of conflict resolution.

In this episode, Kwame dives into overcoming your unique psychological challenges, and finding confidence within yourself, before stepping into a difficult conversation.

As he points out, it doesn’t make sense to give recipes to people who are afraid to get in the kitchen! He also discusses how to use his 3-part framework to become a better negotiator in every aspect of your life.

Want to know more about Kwame?
Book: Finding Confidence in Conflict: How to Negotiate Anything and Live Your Best Life
Podcast: Negotiate Anything
Ted Talk: Finding Confidence in Conflict

What you’ll learn

  • Using Kwame’s 3-step framework to improve your negotiation skills.
  • Finding alternate ways to resolve conflict
  • Preparing yourself for salary negotiation and managing your emotions during the conversation
  • Finding negotiation opportunities in your current role
  • Overcoming your fears in order to be the best version of yourself in the midst of difficult conversations.
  • Getting curious with compassion

Success Stories

I had listened to the Happen To Your Career podcast for several years before reaching out to Scott about getting career coaching. I'd been in my role for nearly 10 years, wanted to stay, but felt like it was time to renegotiate. What I expected/hoped for was maybe a 10% raise MAX, as I was already near the top of my salary range for the area. Scott pushed me to ask for more, helped me feel confident I was worth that ask, and coached me through how that will probably go, what to say, when and how to say it, what not to say, etc. I walked into my boss's office prepared and he knew it. As my request went higher up the chain, they knew it as well. My preparations and HTYC's great coaching paid off, in a few week's turn around time I was given a 20% raise, and renegotiated job duties which will help me enjoy my job even more! I highly recommend both their podcast and coaching services, Scott and his team are the real deal!

Justin, Engineer

I greatly appreciate your help in bringing this along because I wouldn't have had the confidence to negotiate and to be where I am today without the help of a lot of other people. You played a really significant role in it. I'm not going to be that everyday person that hates my job, I'm going to stretch and I'm going to aspire to be better and I'm not going to make that everyday salary. Thank you Scott for putting this out there for all the people that are trying to do a little bit better and trying to go a little bit farther. This is awesome. I love this. This thing that you do, the whole HTYC thing, from the paperwork all the way down to the podcast and just helping people understand that there is success out there and it is attainable but you've got to work for it.

Jerrad Shivers, Market Manager, United States/Canada

I was able to negotiate a higher salary, accepted the offer and I can not be happier! You truly helped make this process as painless as possible! I would (and will) recommend your services to anyone and everyone looking for a new job (or current job pay raise).

Kevin Larsen, Manager of Maintenance, United States/Canada

I have worked my entire career in behemoth companies (Hershey, Kraft, Pepsi), but I never felt like my creativity could really be stretched. I was often told I have great ideas but there was no way they would happen. So I found myself really discouraged and wanting a more challenging, creative career. And to top it off, I’m making almost $40,000 more a year. I certainly don’t expect that kind of increase every time I make a career move, but I knew my skill value and what I bring to the table. I held my own and negotiated. Now my salary is on par with my male colleagues.

Julie Laughter , Senior Manager, Sustainability

Kwame Christian 00:02

My motto is the best things in life are on the other side of difficult conversations. If you look back over the course of your life, the most influential parts of your life, the most impactful things that have ever happened in your life, there was a conversation that happened around that.

Introduction 00:20

This is the Happen To Your Career podcast, with Scott Anthony Barlow. We help you stop doing work that doesn't fit you, figure out what does and make it happen. We help you define the work that's unapologetically you, and then go get it. If you're ready to make a change, keep listening. Here's Scott. Here's Scott. Here's Scott.

Scott Anthony Barlow 00:45

I would guess that if you and I were talking, and I asked you, "Hey, would you like to make $100,000 more a year, and make sure that your kids go to bed on time every night, and be able to watch the show you want on Netflix and be also able to set really solid boundaries with everyone that you work with?" If I asked you, "Do you want that?" You'd probably say "yes", right? Most people would. But what if I asked you, "How would you think you would get all of those things? How do you think it would be possible?" Well, it turns out that it's possible using just one skill set. And in fact, that's what this conversation is about– negotiation, and how negotiation is a learned skill that can be leveraged in every single aspect of your life.

Kwame Christian 01:36

Most people fail in these negotiations and difficult conversations because they're unable to address the emotional component. And so when it comes to thinking about high level negotiation strategies and tactics, we can't get into that, because people are failing before we get to that point. If you're unable to deal with the difficult emotions of a conversation, you're not going to get to that next level.

Scott Anthony Barlow 01:59

That's Kwame Christian. Kwame is the director of the American Negotiation Institute, and a respected voice in the field of negotiation and conflict resolution. I'm also extra excited to have him on the podcast because he's a really good friend, and HTYC alum. Kwame is a lawyer. And when he was making the switch from working in an organization to starting his own organization, we worked together right around that time, and he's continued to become a friend over the years. And he's been doing a really wonderful job of blending his experience in civil rights work with his expertise in negotiation and conflict resolution. And he's created a lot of pretty amazing trainings on how to have difficult conversations about race. He teaches people how to have difficult conversations and negotiate using a three step process, he's called the "Compassionate Curiosity Framework". So take a listen to the conversation. Here's Kwame going back to where his career began.

Kwame Christian 03:01

Yeah, so for me, I'm a psychology nerd. When it comes down to it, that's what I love. So my undergrad degrees in psychology, I wanted to be a therapist. And then I started to get interested in politics, because with therapy, I wanted to help people one on one, but then I said, "Well, if I could, you know, have an influence on policy, then I can help more people." So that's why I decided to get my law degree and Master of Public Policy at the same time. And I slowly fell out of love with politics, thankfully, avoided that mistake, but I said, "Wow, what am I doing here?" And so...

Scott Anthony Barlow 03:34

Hold on. Why is that "thankfully"? I'm curious. I don't ever want to be involved in formal politics, necessarily. However, I'm curious why that is for you.

Kwame Christian 03:44

Oh yeah, it would have been a horrible lifestyle, horrible for my family, horrible for me, I would have had to sacrifice a lot of what I believe in and care about in order to please the political gods in order to get to those type of positions. I just wasn't willing to compromise myself. In American politics, it's a binary choice, Democrat and Republican. And I know very few people who feel fit perfectly in either category. And I'm not one of them. So I said, "Well, you know, it's not for me. I'll start a business and do something else." But it was a tough transition, because that was the whole purpose of that dual degree, JD and Master of Public Policy is pretty specific. But it all started to make sense when I discovered negotiation because that was the first time I saw psychology utilized for a legal or business purpose, and I fell in love.

Scott Anthony Barlow 04:34

So I think somewhere along the way, you did have a background as a bit of a people pleaser. I've heard you mentioned that several times in a variety of different places. I think even in your TEDx talk, if I remember correctly. So tell me a little bit about that evolution, because you just mentioned it again too, like, in a bit of a negative light as it relates to politics. So help me understand how that evolution took place for you.

Kwame Christian 05:02

Yeah. And so with my book, my book is called "Finding Confidence in Conflict" recently rebranded as of yesterday, but the original title was, "Nobody Will Play With Me". And that really was the root of everything. So, for me, I grew up as a... I'm a Caribbean American, first generation. So I had a really strong accent. I was in a small town, Ohio, so there weren't very many people who looked like me either. And I remember very clearly this incident on the playground where nobody would play with me, I would go to different kids on the playground, and nobody wanted to play with me. And it was incredibly painful. And so from that day, I decided, "listen, everybody's going to be my friend, I'm going to be very likable. And this will never ever happen again." And so that made me really popular because I was focused on collecting these friends. But at the same time, it had a negative impact, because I wasn't willing to challenge those friendships, I wasn't willing to challenge people who are doing something that was wrong. And if they asked me to do something that I didn't believe in or wanted to do, or they did something that offended me, I would just let it go. I was always avoiding conflict. And so for me with my transition to who I am today, that's a big part of it. And so that's why in my book, about 60 to 70%, is all about how you can overcome your unique psychological challenges when it comes to having these difficult conversations. Because it doesn't make sense to give recipes to people who are afraid to get in the kitchen, we have to build you up from the foundational pieces first. And that's where the psychology comes into play.

Scott Anthony Barlow 06:34

That is so fascinating. And I'm also recognizing right this very second, because we started this conversation, I was telling you before we even really got into it that you're so dang likable, you're sitting lovable, Kwame. And it comes from way back when and now you have done a really nice job removing out the pieces that are less, I'm gonna say productive for you or unhelpful in many different ways the people pleasing aspect. So I'd like to continue to talk about that, but also begin to layer in some of the things that I love about how you approach negotiation. And one of those things in particular, is you have this idea of what I've heard you call in many different formats, "compassionate curiosity". Tell us about that, first of all.

Kwame Christian 07:26

Yeah, so the compassionate curiosity framework was born of this love of psychology, and recognizing too, that most people fail in these negotiations and difficult conversations because they're unable to address the emotional component. And so when it comes to thinking about high level negotiation strategies and tactics, we can't get into that, because people are failing, before we get to that point. If you're unable to deal with the difficult emotions of a conversation, you're not going to get to that next level. And so I really wanted to give somebody, give everybody a foundational approach to it. And so it's a three step framework. And it's intentionally simple, because most likely, you're going to be in a mental state where you're not performing at your best either, cognitively speaking, so I want you to be able to remember it. And so step one is getting... is first acknowledging and validating emotions. Step two, is getting curious with compassion. And step three, is engaging in joint problem solving.

Scott Anthony Barlow 08:24

I am curious about how that happens and specifically what I mean is how we lose control. Because I think that we... to create that fundamental approach that you're talking about, and give people the, I'm going to call it the baseline, or you know, the basics of the fundamental, it's not really very basic, most people can't do it. But what does that look like? Why do things go wrong in the first place?

Kwame Christian 08:50

Yeah. So when we think about conflict, there's an emotional aspect to it. That's what differentiates it from a standard negotiation. I call it a negotiation with attitude. That's what occurs when you really break it down. And so what we need to do is first address that emotional component, but where does it come from. And so from a psychological perspective, when we think about it, in terms of neuroscience, we're talking about the amygdala. And so that is the mother of all emotions, both positive or negative, but we're more focused on the negative because bad things can kill us back faster. So that's why our brain is a lot more responsive to the negative things, or things that we perceive to be negative in our environment. And so the thing that's really interesting is that there's another part of the brain called the frontal lobe, and this is where you have the most evolved part of your brain. So logical thinking or the ability to reason avoid temptation executive function, all of that is in the frontal lobe. So this is the best part of you. But there is an antagonistic relationship between those two brain structures. So the amygdala within the limbic system, once that is firing, and you're really, really, really emotional, you can't think very clearly. But then on the other side, if you're able to think logically and rationally, you're not going to be as emotional. And so in many cases, an either or type of situation. And so one of the things I always say is that "it doesn't make sense to send a message to somebody who isn't psychologically ready to receive it." And if they're in that emotional state, it doesn't really matter. The rules, or the facts, or anything what's right or wrong, it doesn't matter to them, because they can't process it at a higher level. So that's why we need to start with that emotional component. So we can at least then matriculate into a conversation that's at a higher level.

Scott Anthony Barlow 10:34

Okay, so let's say then that we find ourselves in that situation where, hey, you know, we are massively triggering the amygdala in whatever way for whatever reason. And let's take it real world here for just a moment. So we've got somebody we're working with right now that's in the process of job offer negotiation, specifically, and they are at the stage where she anticipates receiving an offer here very, very soon. Okay. Also, at the same time she is, how shall I say it, she's getting antsy will probably say that, because, stop and think about it, she's worked really, really hard to get to this point in the first place. And although there's probably to be more job offers on the horizon for her, she only has this one where we're anticipating receive it at the present moment. And for that reason, I think it feels a little bit scary. So she's fluctuated back and forth, in and out of this state. So what advice would you give to that person in that situation where, like, friggin amygdala triggers like crazy all over the place? How do we back ourselves out of it, so that, you know, if we're the one experiencing this, we can do something about it?

Kwame Christian 12:00

Oh, this is great. This is exciting. Well, first of all, what they need to do is go to americannegotiationinstitute.com/guide, and download our salary negotiation guide. So you have to prepare. So that's number one. The more prepared you are, the less emotional you're going to be about the salary negotiation that's coming up. So that's number one. The cool thing about the compassionate curiosity framework is that it helps you to win not only the external negotiation, but also the internal negotiation we have to have with ourselves in order to be effective in the conversation. So you can use it as a tool of emotional regulation. So again, three steps, exactly the same. Acknowledge and validate emotions, getting curious with compassion and joint problem solving. So what I would suggest doing in this situation is first acknowledging your own emotions, "what is it that you're feeling?" Fear? Well, why are we feeling fear? Let's get curious with compassion. And it's important to do it with compassion directed at ourselves, because sometimes we judge ourselves too harshly, we're our own worst critic. And so this introspective process feels painful when we're mean to ourselves. And so asking, "why are you afraid?" Okay, "because I haven't had a job offer in a long time." Okay. "Well, what else is bothering you?" "Well, I'm afraid that I might not get another opportunity like that." "Well, why do you think that?" "Oh, okay." "Well, you know, I have been positioning myself a little bit better. I guess, really, that fear is a little bit unfounded." Okay. And so now we start to calm down through the process. And so then when we get to joint problem solving, what we're doing is we're reconciling the differences between our hearts and minds. What do we want emotionally? What do we need substantively? And so in that situation with the person that you're talking about, what it might be like is, what I want emotionally is a feeling of security. Okay, great. That's really what you want. It's not that you want this specific job, necessarily, that you need this specific job is that you want a sense of security. So what can you do in this conversation to give you that sense of security, while at the same time putting you in the best position for success during the negotiation? Then you actually have the negotiation, again, compassionate curiosity framework, and you use that as your guide throughout each interaction.

Scott Anthony Barlow 14:11

What do you feel like are the areas where compassionate curiosity and this framework that you're talking about get more difficult? What ups the empty so that we can watch for it?

Kwame Christian 14:23

Yeah, so what makes it more difficult is when there is a persistent negative emotion. And so for instance, if you acknowledge and validate the emotion and you do this for a long time, a few times, maybe you're talking 10, 15 minutes, "Hey, Kwame. I've been acknowledging and validating and summarizing for a really long time, the person really isn't calming down." Then what I would suggest doing is question to yourself, is the person emotionally prepared to have this conversation today? Maybe I need to push it to tomorrow, maybe two days, maybe they need to cool off. And so maybe what you do is say, "Listen, you've given me a lot of information. I really appreciate that. Let's come back tomorrow and finish this discussion. I want to process some of the stuff that you thought that you told me. So I appreciate your candor. And let's just continue this another day." And so that's one way to move through it.

Scott Anthony Barlow 15:13

And I want to ask you about that before we move on, because I think you just talked about a particularly effective both tactic and approach. However, it's also I found one that's particularly scary for many different people, which is delaying in any way whatsoever, or deferring. And I think that that can be really, really useful, but also really challenging for people to implement. So my question to you becomes, what are the things that you can do to make that easier? Or what can I actually do in reality to use that? Let's keep going with the idea of job offer negotiation, because that's a place where that happens, too, people get the offer, and they feel like they need to respond, like, immediately, right?

Kwame Christian 16:04

Yeah. It's tough. It can be tough. And so I don't want people to think that this is easy, right? It's really difficult. And what I would suggest doing is, again, slowing down the pace of the conversation, so you can think in between the words that are happening, right? That's one thing. The next thing you want to do is, I never want to say during the conversation, "Hey, you know, I can tell you that you're getting really emotional. So maybe you should take a break." Not good. I always put it on myself. And I say, "Listen, I've gotten a lot of information. Let's just slow this down and let's have another conversation." Because again, you don't want to procrastinate, that's the last thing we want to do. And a lot of times we want to do that, because we're afraid during the conversation. So we can't do that, right? But we're giving it a specific timeline. So we need to make sure that we schedule it. And so again, I think about it in terms of a completely different negotiation. So in the salary situation, yes okay, so I'm trying to get a higher salary. But as I realize I'm running into more resistance than I anticipated. Now the negotiation shifts toward when is the best time to have that. That's one thing. And then oftentimes, with a salary negotiation, it's a little bit, it's different from a regular conflict. It's more of a business transaction type of negotiation where, honestly, nowadays, a lot of it can be handled via email. And so we have to recognize that one of the biggest mistakes we can make in a salary negotiation, doesn't come from the negative emotions that we feel. It comes from the positive emotions that we feel. We feel too excited, too happy. And a lot of times when it comes to effective decision making, not only are we going to make decisions, because we're angry, frustrated, sad, mad, upset, we're also going to make bad decisions, because we are just too giddy to think clearly about what's happening. And then we commit. And then afterwards, it's almost like a situation where you had a night where there was too much to drink. Once the high of happiness goes down and you're thinking rationally again, you say, "Oh, man, I regret doing that." So we need to be mindful about the extremes emotionally of both positives and negatives.

Scott Anthony Barlow 18:15

What will assist with that, in particular, you mentioned the highs, and what will assist with helping us remove ourselves. So we've mentioned, you know, one thing in particular as it relates to slowing it down, whether it's in person conversations, slowing down the literal pace of the conversation, but also if it slowing down the pace as it relates to being spread over time. What else will help with that?

Kwame Christian 18:45

Well, the simple answer is practice. And when it comes to this, I think one of the most important things for us to recognize is what a negotiation is. And my definition for negotiation is anytime. Anytime you're in a conversation, and somebody in the conversation wants something. And so when you think about it, you're negotiating all the time. You have a wife and kid, multiple kids, right? And so you're negotiating all the time with them. And so I have a four year old, I'm married. And so now I don't just identify these conversations as difficult conversations, frustrating or annoying conversations. I said, "Oh, this is a negotiation. Yeah, I'm going to use the compassionate curiosity framework. I'm going to use these everyday interactions as opportunities to practice. So then when the big negotiations and conflicts occur, I'm ready. I've been there before." And so you're using these everyday opportunities to improve your skills so you don't feel like you're in on shaky territory where that's unfamiliar when it's actually time to perform.

Scott Anthony Barlow 19:48

What do you feel, like, are the biggest mistakes that you see especially as it relates to, not just negotiation, but those conflict, like, some conflict conversations?

Kwame Christian 20:03

I think the biggest one is not managing emotions. That's the biggest one. So your own and other person's emotions. And so with the compassionate curiosity framework, obviously, we have the acknowledging emotions portion first. And so the next thing is most people don't take the opportunity to negotiate at all. I think that's a big...

Scott Anthony Barlow 20:21

Hold on! Back up. What do you mean by that, when you say, "they don't take the opportunity to negotiate at all"?

Kwame Christian 20:25

So I think one of the biggest challenges is a low level of negotiation awareness. So like we said before, a negotiation is anytime you're in a conversation, and somebody in the conversation wants something. And so we can now identify all of these interactions as negotiations. But if we don't have that higher level of awareness, these negotiations are happening every day, and we're not taking advantage of these opportunities. And so for instance, imagine if you're working in a job and somebody gives you a project that you don't really particularly enjoy, because of the roles that you have. A lot of times we just accept that, that's a negotiation opportunity. You don't need to take those positions, you can have a discussion with your manager to talk about which roles are appropriate for you, and which role somebody else should have in this situation. When it comes to salary negotiation, okay, yes, we talk about the money. But did we talk about title? Did we talk about benefits? Maybe not. Did we talk about mentorship? Did we talk about remote work opportunities? Probably not. And so these are things that we just don't discuss. And it's not even that people aren't performing well, it's that they're not performing at all.

Scott Anthony Barlow 21:31

What do you believe stops us then from... take the last example you gave. We'll just keep going along that thread of job opp for negotiation here. And you mentioned, it's not even mentioned most of the time, as it relates to title, as it relates to flexibility, as it relates to any number of other pieces that you just rattled off. And I think that that's true. I've seen a lot of evidence of that. But why do you think that that happens in your opinion?

Kwame Christian 22:01

I think a big part of it, number one, comes from schooling. I mean, unless you are intentional about finding opportunities to learn to negotiate, you're not going to have those opportunities. So if you went to business school, for instance, you might have had to take a class. In law school, surprisingly, that's not a required class. It's still niche, which is insane, when about 95% or more of cases settle. So you're always... every lawyer is negotiating to a certain extent. And then going through elementary school, we don't have those types of conversations either about how to resolve conflict and how to negotiate. I think it's one of the biggest omissions in our education system. I mean, I you know, I did high level calculus, I have no clue why, I had to use the Pythagorean Theorem post high school, but I had to learn that. But I'm talking to everybody, I'm talking to people every day, I'm negotiating every day. And we never taught that. And so it's difficult to feel confident in a skill that was never taught to you.

Scott Anthony Barlow 23:02

I want to mention one other thing on that, because you brought up a few really great points overall. Well, first of all, hold on, let me back up. Negotiation is not taught in law school, or it's not required rather in law school?

Kwame Christian 23:15

Yeah. How insane is that?

Scott Anthony Barlow 23:17

That just hit me. Severity of that we'll call it.

Kwame Christian 23:24

Exactly. Negotiation is still a niche skill. And it's the thing that we do, we all do, no matter which profession you're in, we all do it every day, at work and at home, but it's not taught. It's mind blowing to me.

Scott Anthony Barlow 23:38

What do you feel like is the difference between negotiation and persuasion in your mind? Because I do think that what you had mentioned, you know, we all do negotiation every single day, constantly, we just don't recognize it– is very, very true. What do you feel like the line is drawn? Help me understand that from your perspective. Negotiation and persuasion.

Kwame Christian 24:01

So now you're having me put on my professor hat. Yeah, so we've gone later in the semester. So yes, so the definition I use for negotiation, any conversation where anybody in the conversation wants something. When we're getting really technical about it, that's more of a description of persuasion. And negotiation in the true business term, in the true business sense, which I'm actually trying to change. But negotiation in the true business sense, is when both parties are aware that there is something at issue, not necessarily at issue in a negative sense, but also, but there's something that needs to be discussed. And so that's more of a traditional negotiation where both parties are aware. Now when we talk about persuasion or influence, that's a little bit more nebulous. That's more in line with the definition that I gave you earlier. And so when we're thinking about persuasion, it's really anytime you're starting to steer somebody and change their perspective, change their behavior, and the person may or may not be aware of your intent. And the difference between influence and persuasion in general and the manipulation comes down to intent. Because when I talk about the desire to change people's behavior and change their perception whether or not they're aware of it, they say, "Well, that sounds a little bit manipulative." It's only manipulative if you're doing it with malicious purposes. And as long as your purposes are good, then you're good. And knowing your people who listen to the show the, Happen To Your Career, which I am one, Scott, you happened to my career, and now I am where I am. Yeah, I don't have any doubt that everybody who's going to listen to this episode is going to use these skills for good purposes. But yeah, that's going to be the distinction.

Scott Anthony Barlow 25:51

Very cool for a little bit of backstory on that, Kwame and I got the pleasure of working together early on. And that's... is that how we met? I was just trying to think the little bit earlier, it's been so long, Kwame, since... you've just been there forever.

Kwame Christian 26:08

Right? Yeah. So Scott was my career coach when I was transitioning from working within an organization to starting my own law firm and starting the American Negotiation Institute. And that transition was successful because of your guiding hand. So I appreciate that.

Scott Anthony Barlow 26:25

Well, I appreciate you saying that very, very much. So it's been so much fun to see it grow into what it is today. Because it's turned into a bit of a powerhouse to put it mildly, like the impact that I get to see you just following and I definitely recommend, if you're on LinkedIn, go follow Kwame Christian on LinkedIn, you're always almost daily, putting out something that is rather profound, amazing or entertaining, sometimes.

Kwame Christian 26:57

Thank you. I appreciate that.

Scott Anthony Barlow 27:00

And, you know, it's been really interesting to just occasionally, when I'm on LinkedIn, be able to see some of the real impacts that you're having, and some of the messages that go into the threads. And that's so, so cool. So really, really, really nice job. And that's probably a perfect opportunity now to segue into as people are listening to this, as HTYCers are listening to this, and they recognize the need to become better negotiators, and they want to practice, they want to improve all the negotiations and conversations in their lives, not just around job offers, what advice would you have for them to get started, things that they can actually do in real life, real time when we're all busy and everything else that goes along with it?

Kwame Christian 27:49

Yeah, so one thing I would suggest people start doing is start thinking like an athlete. And this is what I mean, so when I think about professional athletes, I think about them in terms of the fact that it seems like they take their profession just a little bit more seriously than any other profession. Because me, I'm a lawyer, I take my profession seriously. But do I practice like an athlete does? I certainly do not, you know. And so when it comes to negotiation, we have to think of ourselves as our own coach. And so not only are we actually intentionally having these conversations, and intentionally using these everyday interactions as opportunities to use the compassionate curiosity framework, and become better at the skill, but we're also saying, "Hey, alright, what did we do well? What did we do poorly?" We were replaying the tape, like a good coach would. And so we want to review the tape and say, "Okay, what did I do well? Let me try and do more of that. What did I do poorly? Let's try not to do that again." Right? And as you start to re-evaluate these conversations that you had immediately afterwards, you start to get incrementally better every single time. And that's the goal. In any negotiation, you have two goals, simply two goals. Number one, put yourself in the best position for success by using the skills that we talked about. Because you can't control the outcome, necessarily, the other person still needs to agree. But you can use the right skills and approach it the right way to put yourself in the best position for success. So that's number one. And number two, improve your skills. That's it. No matter how the negotiation ends up, you can still engage in the negotiation in a way that puts you in a better position to improve your skills, you should always be getting better. And constant improvement is the thing that is really going to start to set you apart when it comes to your negotiation abilities.

Scott Anthony Barlow 29:40

My experience personally is that it doesn't take that much. It doesn't take that many... if you're doing what is, like, Anders Ericsson called "deliberate practice", and you're replaying that tape or you're getting feedback or your brain intentional feedback in one way or another, and engaging in some type of practice, like you're talking about to improve your skills, then it just doesn't take that many interactions to become a better negotiator than most of the rest of the world. And maybe that's the case, because the bar is so low and I know you're trying to help people with that, however, it moves rather quickly, much more quickly than I think most people would realize. And I love your point of, you can always, always, always, no matter how the negotiation ends up, position it in a way, so you're learning something from it as well.

Kwame Christian 30:35

Absolutely. And see, Scott, this is just one of the many reasons why I like you, because I was doing the negotiation training earlier today. And I referenced Anders Ericsson with the 10,000 hours rule. Because people often make the mistake of saying, "Yeah, I've logged my 10,000 hours." It's like, have you really though? Because deliberate practice is different from just doing it. Deliberate practice is intentionally trying to improve your skills. For the vast majority of professionals out there, what they do is that they rapidly increase their amounts of skill, when they first entered the profession. And then they get to a point that's called the "OK plateau". This is good enough. And that's when they start to plateau. And so what I want to help you to do, and what I tell people to do, and in the trainings that I do, is we want to break through that, "OK plateau", so you can continue to improve, because my motto is the "best things in life are on the other side of difficult conversations." If you look back over the course of your life, the most influential parts of your life, the most impactful things that have ever happened in your life, there was a conversation that happened around that. And your success and failure in life is really largely going to be based on how you present yourself in these difficult conversations. So the stakes are higher than we recognize.

Scott Anthony Barlow 31:48

You mentioned something in there that leads to my final question for you, let's go all the way back to what we've been weaving in here as a thread using that job offer type scenario. And you mentioned this idea of defining your goals, I can't remember exactly what you said. But that's what it made me think of as you were talking about it here. So as people are thinking about their goals, and what they want out of it, that's how you put it what they want out of it, as it relates to job offer negotiation, maybe people are getting ready to go into a job offer, they anticipate that they're going to have one at some point in the near future, and maybe they just received one in one way or another, maybe they just got through one and they're trying to, you know, take a deliberate reflective stance on it, whatever their situation, what advice would you have for them as it relates to defining and getting what they want out of the situation and their own personal goals?

Kwame Christian 32:45

Yeah, I think a big part of this is going to be interesting, because you have, obviously you have the internal negotiation that we discussed. But then you also have to talk to people around you, you have to talk to people around you who know you really well. And sometimes because of your emotional state, you're going to develop tunnel vision focused on a couple of key issues. But then somebody who knows you really well would say, "Hey, you know, you mentioned that your goal is to do this eventually. Does this job put you in that position?" "I completely forgot about that. Well, thank you." Right? And so we have to recruit what I call our personal board of directors to help us to make effective decisions in this, because we can't assume that we're seeing the playing field perfectly. Anytime there's an element of emotion, you should just assume that you're missing something, just start to develop that type of humility that says, "You know what, I'm probably missing something. Let me try and get somebody else's perspective here." And then once you get a little bit more perspective, you can be a lot more effective in the negotiation. And then one thing that I never mentioned, but that I think would be really helpful and start to pay immediate dividends, is what I consider to be one of the most powerful questions you can ask in any negotiation. And it is simply, "What flexibility do you have?" And so this is why it's so powerful. Number one, it's open ended. The questions that you should ask, and these negotiations should be more leaning towards open ended questions, because you get more information. Number two, it's non threatening. Okay, so you're requesting more, but you're doing it in a way that won't register as a threat. And number three, it assumes that there is flexibility. And so even if they say something that says, "Well, you know, we don't have very much." I was like, "Oh, my negotiation ears tell me that you do have some. So I'm going to try to get it." And again, when I mentor people who are coming through law school, you can negotiate your scholarship package, they just say that, "Just what flexibility do you have?" And people have gotten every single time they get more, up to the most I've seen is $7,000 more on your scholarship just by taking three minutes to send a simple email with one question.

Scott Anthony Barlow 34:52

I love that. I so appreciate you. Just one I think we've got a whole bunch you pull out the big guns at the end. And I really appreciate you taking the time and coming on the show. And it has been a long time coming. And this has been a ton of fun for me every single time I've ever got an opportunity to chat with you, I just leave feeling like that was an amazing time. So I would highly recommend giving the book which has now been retitled: "Finding Confidence in Conflict", and it is very, very helpful, puts that framework into action that we were talking about here. Watch the TEDx Talk too. Google, Kwame Christian TEDx, it'll pop right up. It was the most entertaining and funny and useful 12 minutes that I've had in a while. So I really appreciate that because I know how much work goes into a TEDx Talk, to get just those 12 minutes that were packed with goodness. So, Kwame, where else can people find you or connect with you?

Kwame Christian 35:57

Thank you. Yeah, so check out the podcast, Negotiate Anything, lots of fun there, have guests on there, Scott was a guest, which was fantastic. And we also do sparring sessions, where I pretend to be the manifestation of your worst fear. And the guest has to negotiate with me unscripted. And then we do a kind of ESPN style breakdown. I tried to do this. And then you did that. So you get to see a really cool angle on these difficult conversations. And then of course, connect with me on LinkedIn, I make the promise, everybody who connects with me on LinkedIn gets a message and individual message from me. Now, I don't know when that message will come, but it will come. So yes, please connect with me there.

Scott Anthony Barlow 36:43

Many of the stories that you've heard on the podcast are from listeners that have decided they wanted to take action, and taking the first step of having a conversation with our team to try and figure out how we can help. And if you want to implement what you have heard, and you want to completely change your life and your career, then let's figure out how we can help. So here's what I would suggest, just open your phone right now and open your email app. And I'm going to give you my personal email address, scott@happentoyourcareer.com just email me and put 'Conversation' in the subject line. And then when you do that, I'll introduce you to the right person on our team. And you can have a conversation with us, we'll try and understand your goals and what you want to accomplish in your career no matter where you're at. And we can figure out the very best way that we can help you and your situation. So open up right now and send me an email with 'Conversation' in the subject line; scott@happentoyourcareer.com.

Scott Anthony Barlow 37:47

Hey, I hope you loved this episode. Thanks so much for listening. And if this has been helpful, then please share this podcast with your friends, with your family, with your co-workers that badly need it. Here's a sneak peek into what we have coming up in store for you next week.

Angela Barnard 38:04

One of my favorite things to do is to blow your mind around what you believe is possible for you.

Scott Anthony Barlow 38:10

That's Angela Barnard, better known as "Anj" and she's awesome. She's also a career coach. She has many of the career coaching certification designations MPA, CPC, ELI-MP. And she's also on the HTYC team, as it turns out. For the past 10 years, Angela's coached people all over the world on how to live more intentionally and find their own version of career happiness. Today, she's coming to talk with me on how she found career happiness by identifying the themes in her life that helped her find success, create success and more importantly, fulfillment and enjoyment and how she's able to help other people find those themes in their lives. All that and plenty more next week right here on Happen To Your Career. Make sure that you don't miss it. And if you haven't already, click Subscribe on your podcast player so that you can download this podcast in your sleep, and you get it automatically, even the bonus episodes every single week, sometimes multiple times a week. Until next week. Adios. I'm out.

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